Performance Management

Cover......Page 0
Contents......Page 6
Performance management defined......Page 12
Principles of performance management......Page 17
Performance management as an integrative process......Page 19
Performance management, not performance appraisal......Page 21
The process of performance management......Page 23
Conclusion......Page 24
A conceptual model......Page 25
Performance management as a process......Page 26
Organizational and individual contributions......Page 32
The planning process......Page 34
Performance agreements: content......Page 36
Drawing up the plans......Page 41
Evaluating the performance planning process......Page 43
Objectives......Page 44
Performance standards......Page 50
What is capability?......Page 51
Competence and competency......Page 52
Analysing capability requirements......Page 54
Methodology......Page 57
6  Measuring Performance......Page 63
Measurement issues......Page 64
Criteria for performance measures......Page 65
Types of measures organizational......Page 66
Types of measures individual......Page 72
7  Managing Performance Throughout a Year......Page 73
The continuous process of performance management......Page 74
Managing continuous learning......Page 75
The performance review meeting......Page 78
Performance review issues......Page 80
Organizational issues......Page 83
Performance review skills......Page 87
Preparing for review meetings......Page 90
Conducting a performance review meeting......Page 94
Evaluating performance reviews......Page 96
Self-assessment......Page 98
Taking action......Page 102
Managing underperformers......Page 104
Capability procedure......Page 110
10  Performance Rating......Page 114
Arguments for and against rating......Page 115
The validity of ratings......Page 117
Performance-level definitions......Page 118
Number of rating levels......Page 120
Achieving consistency......Page 124
Conclusions......Page 126
Definition......Page 127
Purpose......Page 128
Methodology......Page 130
Development and implementation......Page 132
Advantages and disadvantages of the method......Page 133
Criteria for success......Page 135
Feedback......Page 136
Coaching......Page 138
Counselling......Page 140
13  Performance Management Documentation......Page 143
The forms as working documents......Page 144
Form design......Page 145
Variations on a theme......Page 147
Requirements for high organizational performance......Page 149
Performance management at the organizational level......Page 152
Performance management at the individual level......Page 157
Performance management in smaller organizations......Page 158
Purpose and process......Page 160
Team and teamworking objectives......Page 162
Team work plans......Page 164
Team performance reviews......Page 165
Team rewards......Page 166
Team and individual performance......Page 168
A definition......Page 169
The overall process......Page 171
Development needs and wants......Page 172
Action planning......Page 173
Introducing personal development planning......Page 174
The link between performance management and pay......Page 176
Approaches to contingent pay......Page 177
Reconciling performance management and pay......Page 180
The development framework......Page 183
A performance management development programme......Page 185
Overall design: points to consider......Page 196
19  Performance Management Training......Page 202
Training programmes......Page 203
Face-to-face training methods......Page 204
General method for monitoring and evaluation......Page 207
A typical approach......Page 208
Points to be covered......Page 209
Outcome of evaluation......Page 211
Research findings......Page 212
Performance management in action......Page 217
Issues in performance management......Page 225
Dealing with the issues......Page 227
Appendix A  Examples of statements of key result areas/main tasks and objectives......Page 229
Appendix B  Checklist of factors affecting managerial performance......Page 236
Appendix C  Analysis of performance problems......Page 241
Appendix D  Performance review evaluation form......Page 244
Appendix E  Example guidance notes on performance management for employees......Page 246
Appendix F  Introducing performance management: questions and answers......Page 250
Appendix G  Example of a performance-management training programme......Page 254
Appendix H  Performance management role-playing exercises......Page 256
Appendix I  Performance management attitude-survey questionnaire......Page 260
References......Page 262
E......Page 266
P......Page 267
S......Page 269
W......Page 270