Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

Doc1......Page 1
Half title page......Page 2
Title page......Page 4
Imprint......Page 5
Contents......Page 6
About the authors......Page 11
About the contributors......Page 13
Acknowledgements......Page 16
Introduction......Page 18
Part 1 Understanding conversational approaches to change......Page 22
INTRODUCTION......Page 24
ORGANIZATION AS A GROUP SOCIAL SKILL......Page 25
TAYLORISM AND SCIENTIFIC MANAGEMENT......Page 26
BELIEF IN THE POWER OF PROBLEM SOLVING TO CHANGE ORGANIZATIONS......Page 29
BELIEF IN THE POWER OF NAMING PROBLEMS TO PRODUCE CHANGE......Page 32
BELIEF IN THE POWER OF INSTRUCTION TO ACHIEVE CHANGE......Page 33
BELIEF IN THE POWER OF CRITICISM AND FEAR TO MOTIVATE CHANGE......Page 34
BELIEF IN THE HEAD AND BODY ORGANIZATIONAL SPLIT......Page 35
BELIEF IN THE POWER OF SEPARATING ELEMENTS TO ENHANCE CLARITY AND SO THE ABILITY TO ACT EFFICIENTLY......Page 36
BELIEF IN A ‘RIGHT ANSWER’ TO THE PROBLEM OF DESIGN......Page 37
SUMMARY......Page 38
INTRODUCTION......Page 39
THE ORGANIZATION AS LIVING......Page 40
ORGANIZATIONS AS SYSTEMS......Page 41
BELIEF IN THE POWER OF APPRECIATION TO PROMOTE GROWTH......Page 42
BELIEF IN THE POWER OF INQUIRY......Page 43
THE POWER OF TALK TO CHANGE THINGS......Page 44
THE POWER OF IMAGINATION TO PRODUCE CHANGE......Page 45
THE POWER OF POSITIVE EMOTIONAL ENERGY TO ACHIEVE CHANGE......Page 46
THE BELIEF THAT LANGUAGE IS CREATIVE......Page 47
SUMMARY......Page 48
WHERE DOES THE STORY BEGIN?......Page 50
WHAT IS THE HISTORY OF APPRECIATIVE INQUIRY?......Page 51
WHY IS APPRECIATIVE INQUIRY BECOMING POPULAR?......Page 52
POSTMODERNISM......Page 53
APPRECIATIVE INQUIRY AND GLOBALIZATION......Page 57
APPRECIATIVE INQUIRY AND THE HUMAN SEARCH FOR HOPE......Page 58
APPRECIATIVE INQUIRY MEETS A NEED FOR CONNECTION IN ORGANIZATIONS......Page 59
SUMMARY......Page 60
INTRODUCTION......Page 61
PREPARING FOR CHANGE......Page 62
DEFINE......Page 65
DISCOVERY......Page 66
DREAM......Page 71
DESIGN......Page 75
DESTINY......Page 77
SUMMARY......Page 79
Part 2 Advanced ideas and practice......Page 80
NOT LOCKS AND KEYS......Page 82
LOOKING AT QUESTIONS......Page 84
SUMMARY......Page 94
WHAT IS CONVERSATION?......Page 96
THE POWER OF CONVERSATION TO TRANSFORM......Page 99
UNDERSTANDING THE FEARS AND AMBIVALENCE TOWARDS CONVERSATION......Page 101
THE AMBIVALENCE OF ORGANIZATIONS TOWARDS CONVERSATION......Page 103
HOW CAN A CONVERSATIONAL PRACTITIONER SUPPORT POWERFUL CONVERSATIONS WITHIN ORGANIZATIONS?......Page 104
THE INNER LIFE OF THE CONVERSATIONAL PRACTITIONER......Page 108
WHAT WILL WE AS CONVERSATIONAL PRACTITIONERS BRING TO OUR WORK WITH ORGANIZATIONS?......Page 110
SUMMARY......Page 111
INTRODUCTION......Page 112
USING STORY......Page 113
WORKING WITH STORY......Page 118
SENSE MAKING: CREATING TEMPORARY MOMENTS OF CLARITY IN AN UNCLEAR WORLD......Page 129
SUMMARY......Page 131
INTRODUCTION......Page 132
COMMON THEMES......Page 133
THE WORLD CAFÉ......Page 136
OPEN SPACE......Page 138
FUTURE SEARCH......Page 139
THE CIRCLE......Page 141
A REAL-LIFE EXAMPLE OF USING CONVERSATIONAL PROCESSES TO ACHIEVE ORGANIZATIONAL REBIRTH......Page 143
BRINGING THEM ALL TOGETHER......Page 146
SUMMARY......Page 147
INTRODUCTION......Page 148
WORKING SPIRIT-FULLY......Page 149
APPRECIATIVE PRACTICE SKILLS......Page 155
SUMMARY......Page 161
Part 3 Using conversational approaches in the organization......Page 162
INTRODUCTION......Page 164
GUIDANCE IN GETTING STARTED: COMMISSIONING CONVERSATIONS......Page 165
MOVING TO THE 4D CYCLE: COMMON BLOCKS AND HOW TO OVERCOME THEM......Page 172
SUMMARY......Page 180
INTRODUCTION......Page 182
SELECTING THE APPROACH......Page 183
MIX OF AI AND OTHER METHODOLOGIES......Page 184
DESCRIPTION......Page 185
INTRODUCTION OF APPRECIATIVE LEADERSHIP: MANAGERS AND REGIONAL SALES TEAMS......Page 186
THE EASY BUSINESS VISION......Page 187
OUTCOMES......Page 193
REFLECTIONS AND LESSONS LEARNT......Page 196
THE ORGANIZATION......Page 200
THE ORGANIZATION CHALLENGE......Page 201
SELECTING THE APPROACH......Page 202
DESCRIPTION OF THE PROJECT EXPERIENCE......Page 203
OUTCOMES SO FAR......Page 207
REFLECTIONS AND LEARNING......Page 209
SUMMARY......Page 212
THE ORGANIZATION......Page 213
THE ORGANIZATION CHALLENGE......Page 214
SELECTING THE APPROACH......Page 216
AIMS FOR THE CHANGE......Page 218
DESCRIPTION......Page 219
OUTCOMES......Page 223
REFLECTIONS......Page 224
INTRODUCTION......Page 227
THE ORGANIZATION......Page 228
THE ORGANIZATION CHALLENGE......Page 229
THE ROLE OF DECISION MAKING......Page 230
SELECTING THE APPROACH (WHY AI AND SOAR FRAMEWORK)......Page 231
DESCRIPTION OF THE PROJECT EXPERIENCE......Page 234
THE OUTCOMES......Page 240
REFLECTIONS AND LEARNING......Page 241
Appendix: Resource list......Page 244
References......Page 249
Index......Page 257