OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector

Foreword
Acknowledgements
Executive summary
	Key policy recommendations
		Strengthening Governance
		Building Institutional Capacities
		Data-driven Public Sector
		Service Design and Delivery
Assessments and Recommendations
	Strengthening governance
		Driving the digital transformation of the public sector
		Leadership and co-ordination
		Compliance and mandates
		Enabling legislation and digital rights
		Strengthening governance
	Building institutional capacities
		Digital culture and skills in the public sector
		Strengthening capacities across sectors and levels of government
		Planning of investments in digital technologies
		Towards commissioning of ICT goods and services
	Data-driven public sector
		DDPS in Panama
		The culture of data within Panama’s public sector
		Continuous improvement
		External application of government data
	Service design and delivery
		Service design and delivery in Panama
		Internal culture of service delivery
		External interaction with those outside government
		Resources and enablers that support delivery
		Emerging technologies and innovation
		Cross-border services
	References
1 Strengthening governance
	Introduction
	Driving the digital transformation of the public sector
		Strategies to build a digital government
		Digital Strategy 2014-19 PANAMA 4.0
		Alignment with overarching and specific policy goals
		Perceptions on the digital government policy across the administration
		Embracing strategic policy coherence
	Leadership for sound transformation
		The importance of clear leadership
		The National Authority for Government Innovation
		Acknowledgement and support for the role of AIG
	Co-ordination, compliance and mandates
		Cross-level co-ordination for improved synergies and policy coherence
	Enabling legislation and digital rights
		A sound legal and regulatory framework
		Digital rights for a citizen-driven transformation
	References
	Notes
2 Enhancing the digital transformation of the public sector
	Introduction
	Digital culture and skills in the public sector
		Digital skills for an empowered public workforce
		Digital skills policies in the Panamanian public sector
		Managing the supply and demand of ICT skillsets in the public sector
		Strengthening a digital culture in the public sector
	Planning of investments in digital technologies
		Policy levers for coherent and sustainable digital government implementation
		Budgetary influence
		Budget thresholds
		Cost-benefit analysis
		Business cases
		Agile project management standards
		Co-funding
	Towards digital commissioning
		Why ICT procurement matters
		Strategies and co-ordination for ICT procurement
		From ICT procurement to digital commissioning
	References
3 Data driven public sector
	Introduction
	Data governance in Panama
		Leadership and vision
		Capacities for coherent implementation
		Regulation
		Data value cycle
		Data architecture and infrastructure
			Data quality
			Data access and sharing
			Data catalogues
	Applying data to unlock public value
		Data-driven anticipatory governance
		Data-driven design and delivery of policy and services
		Data-driven performance monitoring and evaluation
	Data for trust
		Transparency
		Data protection
		Seeking consent from citizens and managing government’s access to their data
		Ethics
	References
4 Service design and delivery
	Introduction
	Culture for service design and delivery in Panama
		Policies and laws
		Practices and tools
	Providing the resources and enablers that support delivery and adoption
		Digital inclusion
			Connectivity infrastructure
			Digital literacy
			Accessibility
		Government as a Platform capabilities
			Channels for accessing services
			Standards and guidance
			Digital identity (DI)
		Data and interoperability
		Emerging and disruptive technologies and innovation
		Cross-border services
	References