Managing technology-based projects tools, techniques, people, and business processes

Preface xiii     1 Challenges of Managing Projects in a Technology World 1     Apple iPhone 5 1     1.1 Project Management in a Changing World: Challenges and Opportunities 2     1.2 Global Dimensions 2     1.3 Project Deserve Special Attention within the Enterprise 3     1.4 The Unique Nature of Technology Projects 4     1.5 Evolution and Growth of Project Management and Technology 11     1.6 Where Are We Heading? 15     1.7 Key Points, Lessons, and Conclusions 16     1.8 Questions for Discussion and Exercises 17     1.9 PMBOK(R) References and Connections 17     Internet Links and Resources 18     References and Additional Readings 18     2 Contemporary Project Management: Concepts and Principles 19     Amazon 19     2.1 The Big Picture: The Art of Managing Projects 20     2.2 Project Management Defined 21     2.3 The Project Life Cycle (PLC) 22     2.4 Programs, Projects, Tasks, and Committees 24     2.5 The Role of the Project Manager 27     2.6 Classification of Projects 28     2.7 Project Management Standards and Guidelines 30     2.8 Key Points, Lessons, and Conclusions 36     2.9 Questions for Discussion and Exercises 36     2.10 PMBOK(R) References and Connections 37     Internet Links and Resources 37     References and Additional Readings 37     3 The Effective Project Manager: Skills, Values and Agility 39     Project Management Skills Emphasized in PMI   s Annual Report 39     3.1 Project-based Organizational Cultures and Values 39     3.2 Measuring Managerial Performance 40     3.3 Skill Requirements for Managing Technology Projects 43     3.4 How Learnable Are These Skills? 48     3.5 Transitioning from Individual Contributor to Project Management 48     3.6 Implications for Senior Management 50     3.7 Summary of Key Points and Conclusions 54     3.8 Questions for Discussion 55     3.9 PMBOK(R) References and Connections 56     Internet Links and Resources 56     References and Additional Readings 56     4 Aligning Projects with the Enterprise 59     Summer Olympics, 2016 in Rio. 59     4.1 Making the Case for Enterprise Project Management 60     4.2 Connecting with the Existing Strategy Framework 62     4.3 Project Portfolio Management (PPM) 64     4.4 Strategic Project Leadership 65     4.5 Where Are We Heading? 67     4.6 Summary of Key Points and Conclusions 70     4.7 Questions for Discussion 70     4.8 PMBOK(R) References and Connections 71     Internet Links and Resources 71     References and Additional Readings 71     5 Understanding Project Organizations 73     General Motors, Shanghai 73     5.1 Today   s Business Processes Require Flexibility, Speed, and Efficiency 74     5.2 Why Do We Need to Organize Differently to Manage Projects? 75     5.3 Organizational Layers and Subsystems 76     5.4 Organizational Designs for Project Management 78     5.5 Managerial Perspective 89     5.6 Building the Project Organization 91     5.7 Working Effectively in Resource-Shared Environments 97     5.8 Summary of Key Points and Conclusions 97     5.9 Questions for Discussions and Exercises 98     5.10 PMBOK(R) References and Connections 99     Internet Links and Resources 99     References and Additional Readings 99     6 The Project Management Office 102     IBM Wins PMO of the Year Award 102     6.1 Management Perspective 103     6.2 PMO Concept and Functionality 104     6.3 Reason for Establishing a Project Management Office (PMO) 110     6.4 Establishing a Project Management Office 116     6.5 A Final Note 122     6.6 Summary of Key Points and Conclusions 122     6.7 Questions for Discussion 123     6.8 PMBOK(R) References and Connections 124     Internet Links and Resources 124     References and Additional Readings 125     7 Project Evaluation and Selection 127     Multiple Project Selection at DIRECTV 127     7.1 Management Perspective 128     7.2 Quantitative Approaches to Project Evaluation and Selection 131     7.3 Qualitative Approaches to Project Evaluation and Selection 138     7.4 Recommendations for Effective Project Evaluation and Selection 139     7.5 Concluding Remarks 142     7.6 Summary of Key Points and Conclusions 143     7.7 Questions for Discussion and Exercises 144     7.8 PMBOK(R) References and Connections 144     Internet Links and Resources 145     References 145     7.9 Appendix: Summary Description of Terms, Variables, and Abbreviations used in This Chapter 147     8 Setting Up an Effective Planning and Control Cycle 148     Project Management for NASA 148     8.1 Planning the Cornerstone to Effective Project Management 150     8.2 An Integrated Approach to Project Planning 156     8.3 Managing the Planning Process 162     8.4 Summary of Key Points and Conclusions 162     8.5 Questions for Discussion and Exercises 164     8.6 PMBOK(R) References and Connections 164     Internet Links and Resources 165     References and Additional Readings 165     9 The Tools for Integrated Project Planning and Control 167     2012 London Summer Olympics 167     9.1 Management Perspective 168     9.2 The Basic Tools and Techniques for Project Management 176     9.3 Using Project Management Tools Property 206     9.4 A Model for Project Performance 207     9.5 Summary of Key Points and Conclusions 209     9.6 Questions for Discussion 210     9.7 PMBOK(R) References and Connections 210     Internet Links and Resources 211     References and Additional Readings 211     10 Defining the Project 213     Chevrolet Volt Electric Cars Development 213     10.1 The Need for a Clear Plan 214     10.2 Building the Project Plan 215     10.3 A Life Cycle Approach to Project Planning 228     10.4 Summary of Key Points and Conclusions 228     10.5 Questions for Discussion and Exercises 229     10.6 PMBOK(R) Guide References and Connections 230     Internet Links and Resources 230     References and Additional Readings 230     11 Resource Estimating and Budgeting 232     At Google, Technology Projects Are Done on a Rapid Schedule. 232     11.1 Why We Need Budgets 233     11.2 Cost Estimating Methods 234     11.3 Where to Begin? 238     11.4 Cost Estimating and Budgeting Philosophy 240     11.5 Summary of Key Points and Conclusions 243     11.6 Questions for Discussion and Exercises 244     11.7 PMBOK(R) Guide References and Connections 245     Internet Links and Resources 245     References and Additional Readings 246     12 Monitoring and Controlling Technology-Intensive Projects 248     Prairie Waters Project Wins PMI   s Project of the Year Award 248     12.1 The Challenges of Managerial Control 249     12.2 What We Know About Managerial Control of Complex Projects 251     12.3 What Do We Want to Control? 252     12.4 Available Tools and Techniques 254     12.5 Recommendations for Using Project Controls Effectively 261     12.6 Conclusion 264     12.7 Summary of Key Points and Conclusions 265     12.8 Questions for Discussion 266     12.9 PMBOK(R) References and Connections 267     Internet Links and Resources 268     References and Additional Readings 268     12.10 Appendix: Management Techniques for Project Control 270     13 Concurrent Engineering and Other Project Management Systems 278     The Pentagon Reconstruction Project 278     13.1 The Need for Effective Project Management Processes 279     13.2 A Spectrum of Contemporary Management Systems 281     13.3 Criteria for Success 284     13.4 Defining the Management Process   A Team-Based Effort 286     13.5 Understanding the Challenges 288     13.6 Understanding Organizational Linkages and Benefits 289     13.7 Recommendations for Setting Up and Managing Contemporary Systems 291     13.8 Conclusion 298     13.9 Summary of Key Points and Conclusions 300     13.10 Questions for Discussion 301     13.11 PMBOK(R) References and Connections 302     Internet Links and Resources 302     References and Additional Readings 302     14 Managing Risk and Uncertainty 307     Risk-Taking in New Product Developments is Part of Staying Competitive at Intel 307     14.1 The Role of Uncertainty in Managing Projects 308     14.2 What We Know about Risk Management 311     14.3 Key Variables Affecting Risk Management 313     14.4 A Simple Risk-Impact Model 317     14.5 How Do Risks Affect Project Performance? 321     14.6 Managing Risks in Projects: Lessons from the Field 323     14.7 Criteria for Effective Risk Management 326     14.8 A Final Note 331     14.9 Summary of Key Points and Conclusions 331     14.10 Questions for Discussion 333     14.11 PMBOK(R) References and Connections 334     Internet Links and Resources 334     References and Additional Readings 334     15 Managing by Commitment and Collaboration 338     Wind Energy Research 338     15.1 The Critical Role of Commitment and Collaboration 339     15.2 What Do We Know about Collaboration and Commitment? 342     15.3 Drivers and Barriers to Collaboration and Commitment 343     15.4 Managing by Commitment 346     15.5 Conclusion 349     15.6 Summary of Key Points and Conclusions 349     15.7 Questions for Discussion 350     15.8 PMBOK(R) References and Connections 350     Internet Links and Resources 351     References and Additional Readings 351     15.9 Appendix: Field Research Summary on Commitment 353     16 Managing People and Interfaces 362     At GE, Management Philosophy Focuses on People 362     16.1 Changing Roles and Challenges of Managerial Leadership 362     16.2 What Drives Performance in Technology-Based Teams 366     16.3 How To Motivate and Inspire 370     16.4 The Power Profile of Project Managers 378     16.5 Criteria and Recommendations for Working Effectively with People on Projects 381     16.6 Concluding Remark 383     16.7 Summary of Key Points and Conclusions 384     16.8 Questions for Discussion 386     16.9 PMBOK(R) References and Connections 386     Internet Links and Resources 387     References and Additional Readings 387     17 Managing Conflict in Project Organizations 391     Sun Tzu   The Ancient Art of Leadership: Making Conflict Unnecessary 391     17.1 Conflict   Good, Bad, and Inevitable 392     17.2 Categorizing Conflict in Organizations 393     17.3 How to Anticipate Issues 395     17.4 Conflict in the Project Life Cycle 398     17.5 How to Deal with Conflict 403     17.6 Criteria for Managing Conflict in Projects Effectively 410     17.7 Summary of Key Points and Conclusions 414     17.8 Questions for Discussion and Exercises 416     17.9 PMBOK(R) References and Connections 416     Internet Links and Resources 417     References and Additional Readings 417     18 Leading Technology Teams 421     Boeing 787 Dreamliner 421     18.1 Team Leadership   Critical to Project Success 422     18.2 Measuring Team Performance 426     18.3 Fostering Conditions for Collaboration, Commitment, and Self-Control 428     18.4 Building High-Performance Teams 430     18.5 Team Leadership Lessons 433     18.6 Guidelines for Effective Team Management 434     18.7 How to Make It Work 439     18.8 Summary of Key Points and Conclusions 441     18.9 Questions for Discussion and Exercises 441     18.10 PMBOK(R) References and Connections 442     Internet Links and Resources 443     References and Additional Readings 443     19 Professional Development: Training and Education 446     Developing Management Talent at GE 446     19.1 Project Managers Have Special Needs for Professional Development 447     19.2 Linking Knowledge, Skills, and Competency 448     19.3 Building Knowledge, Skills, and Competency 449     19.4 Developing Project Managers 453     19.5 Professional Education 454     19.6 Professional Certification and Accreditation 456     19.7 Career Opportunities in Project Management 459     19.8 Summary of Key Points and Conclusions 460     19.9 Questions for Discussion and Exercises 461     19.10 PMBOK(R) References and Connections 462     Internet Links and Resources 462     References and Additional Readings 463     20 The Future of Project Management 465     20.1 Is the Future Predictable? 465     20.2 Changes and Trends in the Project Environment 465     20.3 What Does It Mean for the Future of Project Management? 468     20.4 Summary of Key Points and Conclusions 470     20.5 Questions for Discussion and Exercises 471     Internet Links and Resources 471     References and Additional Readings 472     Appendix 1: Policy and Procedure Examples 473     Appendix 2: Professional Societies, Journals, and Conferences in Project Engineering, and Technology Management 481     Glossary 491     Index 499