Trust and Digital Business: Theory and Practice

Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Contents
Figures
Tables
Editors
Contributors
Foreword
Foreword: The Evolution of Trust
	References
Preface
Section I. Theory of Trust
1. Building Digital Trust in Business
	Introduction
	Digital trust definitions
	Building digital trust
	Digital trust-building model - proposition
	People
	Technology
	Facilitating conditions
	Conclusions
	References
2. Measuring and Applying Trust in Business
	Introduction
	Qualitative and quantitative approaches to measuring trust
	Application of trust in business - modeling maturity of trust
	Future research directions on trust maturity models
	Conclusions
	References
3. Trust, Strategic Leadership, and Digital Transformation
	3.1 Introduction
	3.2 Digital transformation
	3.3 Trust
	3.4 Leadership and trust in digital transformation
		3.4.1 Employee trust in management
		3.4.2 Employee trust in peers and supervisors
	3.5 Discussion and conclusion
	References
4. Intuition and Digital Trust in Virtual Organizations: Toward Digital Intuition
	4.1 Introduction
	4.2 Literature review
		4.2.1 Digital intuition in literature
		4.2.2 Different types of digital intuition
		4.2.3 Digital trust
	4.3 Materials and methods
	4.4 Results
	4.5 Discussion
	4.6 Conclusion
	References
5. The Role of Trust and Cooperation in Virtual Teams
	5.1 Introduction
	5.2 Virtual teams
	5.3 Trust in business organization
	5.4 Knowledge sharing in an organization
	5.5 Research method
	5.6 Research findings
		5.6.1 Virtual team purpose
		5.6.2 Virtual team composition and functioning
			5.6.2.1 Knowledge sharing
			5.6.2.2 Conflicts and team performance
			5.6.2.3 Collaboration in traditional and remote teams - evaluation
	5.7 Discussion
	5.8 Conclusion
	References
6. Fake News as a Threat to Digital Trust in the Workplace
	6.1 Introduction and problem statement
	6.2 Fake news and models of digital trust
	6.3 Research method
	6.4 Analysis of the results
	6.5 Findings
	6.6 Conclusion
	References
7. Understanding the Impact of Entrepreneurial Ecosystem Interactions on Innovative Capabilities: Toward a Conceptual Framework
	Introduction
	Conceptual framework
	Innovative capabilities and digitalization in the context of SMEs
	The role of SME-university collaboration
	The role of university-SME collaboration
	The role of SME-SME collaboration (coopetition practices)
	The role relationship governance mechanisms facilitating ecosystem network
	Conclusions and implications
	Acknowledgment
	References
Section II. Application of Trust Theory
8. Digital Innovation Trust in Small Business: The Case of COVID-19 Pandemic
	8.1 Introduction
	8.2 Literature review and development of research questions
	8.3 Research methodology
		8.3.1 Sample procedure and data collection
		8.3.2 Research indicators
	8.4 Research results
	8.5 Discussion
	8.6 Conclusions
	References
9. Building Digital Trust by Communicating Environmental, Social, and Governance Activities
	9.1 Introduction
	9.2 Literature review
	9.3 Methodology
	9.4 Results
	9.5 Building trust at the level of the people involved in the communication
		9.5.1 British American Tabacco PLC
		9.5.2 Hewlett Packard enterprise
		9.5.3 Systems applications and products in data processing (SAP)
	9.6 Building trust at the process level
		9.6.1 British American Tabacco PLC
		9.6.2 Hewlett Packard enterprise
		9.6.3 Systems applications and products in data processing (SAP)
	9.7 Discussions and conclusions
	References
10. Seniors' Trust in e-Commerce
	10.1 Introduction
	10.2 Selected aspects of e-commerce in the light of relevant literature data
	10.3 Purpose of the research and research methodology
		10.3.1 The purpose of the study
		10.3.2 Research questions
		10.3.3 Research methodology
	10.4 Findings of the research
	10.5 Discussion of the findings
	10.6 Conclusions
	References
11. Digital Trust in the Hotel Industry - An International Customer/Supplier Perspective
	Introduction
	Digitalization in the hotel supply chain
	Methodology
		Instrument development and sampling
		Theoretical basis
	Results
	Discussion
	Conclusion
	References
12. Digital and Green Trust in the Agri-Food Business
	12.1 Introduction
	12.2 Statement of the opportunity
	12.3 Purpose of the study
	12.4 Review of the literature
	12.5 Methodology
	12.6 Results
	12.7 Discussion and conclusion
	References
13. Consumer Trust and Food Purchase Decisions in Poland
	Introduction
	Trust - the literature review
	Methodology
	Social - demographic characteristics of participants
	Results
	Discussion
	Conclusion
	References
14. Digitization and Public Trust in Health System During COVID Pandemic
	14.1 Introduction
	14.2 Literature review
		14.2.1 Digitization of health services
		14.2.2 Public trust on health system
	14.3 Data and methodology
	14.4 Results
	14.5 Conclusion
	References
15. Trust of Traffic Participants in Modern Telematics Solutions in Transport
	15.1 Introduction
	15.2 Literature review on trust in technology
	15.3 Test method
	15.4 Test results
	15.5 Driver behavior and telemetric solutions in vehicles
	15.6 Evaluation of in-vehicle telematics solutions by drivers
	15.7 Impact of telematics solutions in the road environment on road safety and the level of drivers' trust in these solutions
	15.8 Discussion with results from other studies
	15.9 Conclusion
	References
16. The Role of Digital Technology in Trust-Building and Perception of Agriculture by Consumers
	16.1 Introduction
	16.2 The importance of trust in building the image of the agricultural trade—a literature review
	16.3 Research method
	16.4 Results
	16.5 Discussion
	16.6 Theoretical and practical implications
	16.7 Conclusions
	References
17. Digital Finance Technology in Trust Creation among Customers
	17.1 Introduction
	17.2 Literature review
	17.3 Consumers' trust in FinTech
	17.4 Methods of the study
	17.5 Findings
		17.5.1 FinTech and customers trust - market data perspective
		17.5.2 Text mining results - business articles
		17.5.3 Financial services, FinTech, and creation of customer trust in a scientific article
	17.6 Discussion
	17.7 Conclusions
	References
18. Digital Trust in the Workplace: Testing on the Chinese, German, and U.S. Samples
	18.1 Introduction
	18.2 Theoretical framework
		18.2.1 The digital trust
		18.2.2 Digital trust in the workplace
	18.3 Method
		18.3.1 Participants
		18.3.2 Measures
		18.3.3 Procedure
	18.4 Results
	18.5 Discussion
	References
19. Examining the Role of Trust in the Usage of Mobile Banking Services: An Empirical Investigation from Poland
	19.1 Introduction
	19.2 Review of the literature
	19.3 Methodology
	19.4 Results
	19.5 Discussion
		19.5.1 Contributions
		19.5.2 Limitations
		19.5.3 Future research directions
	19.6 Conclusion
	References
20. Exploring Digital Trust in the Food Supply Chain in a Worldwide Sample
	20.1 Introduction
	20.2 Supply chain management
	20.3 Digital trust in the food supply chains
	20.4 Method
		20.4.1 Sample
		20.4.2 Measurement instrument
	20.5 Results
	20.6 Discussion
	20.7 Limitations
	20.8 Conclusion
	References
Index