The Room at the End of the Hall: An Ombudsman’s Notebook

Front Matter....Pages i-xiv
Front Matter....Pages 1-4
The Home....Pages 5-9
Summer, Thursday Morning....Pages 10-13
The Case of Oliver and the Wheelchair....Pages 14-16
Fall, Thursday Morning....Pages 17-20
The Case of the Man who Would not Budge....Pages 21-22
Late Fall, Thursday Morning....Pages 23-25
The Case of the Suffocated Man....Pages 26-27
Thanksgiving, Thursday Morning....Pages 28-28
Myra, Leading Citizen....Pages 29-30
Early Winter, Thursday Morning....Pages 31-32
The Case of the Big Man with the Big Chip....Pages 33-36
Thursday Morning, Winter....Pages 37-42
Blind Ambition....Pages 43-47
Thursday, Summer....Pages 48-49
Nobless Oblige....Pages 50-53
Front Matter....Pages 54-54
In the office/the Calls....Pages 55-62
In the Field/The Adult Home....Pages 63-66
In the Office/Calls....Pages 67-71
In the Field/ The in-Service....Pages 72-77
In the Office/Calls....Pages 78-82
Front Matter....Pages 54-54
In the Field/Spring Training....Pages 83-87
The Office/Calls....Pages 88-94
In the Field/ us and them Conversations....Pages 95-100
Office/The Dignity Issue....Pages 101-104
In the Field/You can’t know what will Touch your Heart....Pages 105-107
Front Matter....Pages 108-108
Time Flies....Pages 109-109
The Last Slipper....Pages 110-116