The Oliver Wight Class A Checklist for Business Excellence (The Oliver Wight Companies)

The Oliver Wight Class A Checklist for Business Excellence......Page 5
CONTENTS......Page 7
PREFACE......Page 8
WHAT IS DIFFERENT IN THIS SIXTH EDITION?......Page 11
THE CHAPTERS......Page 12
RECOGNITION OF EXCELLENCE......Page 14
EXCELLENT PERFORMANCE......Page 16
THE JOURNEY TO EXCELLENCE......Page 17
IMPROVING THE EARLY PHASES......Page 19
INTEGRATED BUSINESS MANAGEMENT......Page 20
SUMMARY......Page 21
THE IMPORTANCE OF PEOPLE......Page 22
THE CLASS A CHECKLIST PURPOSE......Page 23
HOW TO USE THE CHECKLIST......Page 24
SCORING AND RECOGNITION......Page 25
RECOGNITION......Page 26
IMPLEMENTATION......Page 27
SUMMARY......Page 28
PURPOSE......Page 29
UNDERSTANDING AND ANALYZING THE INTERNAL AND EXTERNAL ENVIRONMENT......Page 30
BUSINESS MISSION, VISION, AND VALUES......Page 32
STRATEGIC PLANNING......Page 34
SUPPORTING PROCESS AND FUNCTION STRATEGIES......Page 36
STRATEGY DEPLOYMENT......Page 39
BUSINESS PLANNING AND ANNUALIZED PLANS......Page 42
EVALUATION AND CONTROL......Page 43
BUSINESS STRATEGY MANAGEMENT PROCESS......Page 45
RISK MANAGEMENT......Page 46
PERFORMANCE MEASURES......Page 47
BEHAVIORAL CHARACTERISTICS......Page 48
PURPOSE......Page 49
INTEGRATION WITH STRATEGY AND ALL BUSINESS PROCESSES......Page 50
LEADERSHIP......Page 52
PEOPLE IN TEAMS......Page 55
PEOPLE DEVELOPMENT......Page 56
COMMUNICATION......Page 59
ORGANIZATION DESIGN DEVELOPMENT AND PLANNING......Page 61
CHANGE MANAGEMENT AND LEARNING......Page 64
CONSISTENT WORKING PRACTICES......Page 66
MANAGEMENT OF HEALTH, SAFETY, ENVIRONMENT, AND COMMUNITY RELATIONS......Page 68
PERFORMANCE MEASURES......Page 71
PURPOSE......Page 75
INTEGRATION WITH STRATEGY......Page 76
DISCOVERY......Page 78
OWNERSHIP AND INVOLVEMENT......Page 80
CONTINUOUS IMPROVEMENT......Page 82
VELOCITY THROUGHOUT BUSINESS PROCESSES......Page 84
RESPONSIVENESS TO CUSTOMER......Page 87
FAILURE FREE PROCESSES......Page 89
KNOWLEDGE CAPTURE AND MANAGEMENT......Page 92
ASSET MANAGEMENT......Page 94
INNOVATION......Page 96
BALANCED APPROACH AND MEASURES HIERARCHY......Page 98
BEHAVIORAL CHARACTERISTICS......Page 100
PURPOSE......Page 103
INTEGRATED BUSINESS MANAGEMENT STRUCTURE......Page 104
SUMMARY AND INTEGRATION OF THE BUSINESS REVIEWS......Page 107
INTEGRATED RECONCILIATION......Page 112
MANAGEMENT BUSINESS REVIEW......Page 117
STRATEGY ALIGNMENT AND DEPLOYMENT......Page 118
MANAGEMENT OF RISK AND CONTINGENCY PLANNING......Page 120
FINANCIAL INTEGRATION......Page 121
PERFORMANCE MEASUREMENT......Page 123
BEHAVIORAL CHARACTERISTICS......Page 124
PURPOSE......Page 129
STRATEGY......Page 130
INTEGRATION......Page 131
PRODUCT MANAGEMENT AND MARKETING......Page 133
MANAGING AND CONTROLLING PROJECTS AND PROGRAMS......Page 138
MANAGING RESOURCES......Page 142
MANAGING TECHNOLOGY AND INNOVATION......Page 143
TEAM-BASED PROJECT MANAGEMENT AND CONCURRENCY......Page 145
PERFORMANCE MEASUREMENT......Page 146
BEHAVIORAL CHARACTERISTICS......Page 147
PURPOSE......Page 151
DEMAND MANAGEMENT STRATEGY......Page 152
INTEGRATION......Page 153
CATEGORY MANAGEMENT......Page 155
MANAGING CHANNELS......Page 157
CUSTOMER LINKAGES......Page 158
DEMAND PLANNING......Page 160
SALES PLANNING AND EXECUTION......Page 165
DEMAND CONTROL......Page 167
BEHAVIORAL CHARACTERISTICS......Page 171
PURPOSE......Page 175
SUPPLY CHAIN STRATEGY......Page 176
INTEGRATION......Page 178
SUPPLY CHAIN MANAGEMENT......Page 181
SUPPLY CHAIN PLANNING......Page 182
DISTRIBUTION AND LOGISTICS......Page 184
DATA SHARING......Page 187
SUPPLY CHAIN EFFECTIVENESS......Page 189
TRADING PARTNER FINANCIAL INTEGRATION......Page 191
PERFORMANCE MEASUREMENT......Page 192
BEHAVIORAL CHARACTERISTICS......Page 193
PURPOSE......Page 197
SUPPLY STRATEGY......Page 198
INTEGRATION......Page 200
MASTER SUPPLY PLANNING......Page 202
MATERIAL AND RESOURCE PLANNING......Page 205
EXECUTING THE SCHEDULE......Page 208
DATA INTEGRITY......Page 210
ACQUISITION AND EFFECTIVE USE AND CARE OF ASSETS......Page 212
PERFORMANCE MEASUREMENT......Page 215
BEHAVIORAL CHARACTERISTICS......Page 217
PURPOSE......Page 221
EXTERNAL AND INTERNAL SOURCING STRATEGIES (ACTIVITIES, MATERIALS, SERVICES, ETC.)......Page 222
INTEGRATION WITH STRATEGY AND BUSINESS PLANNING PROCESSES......Page 224
EXTERNAL SOURCING STRATEGY......Page 226
TOTAL COST OF OWNERSHIP......Page 228
CONTINUITY OF SUPPLY......Page 230
SUPPLIER ANALYSIS AND SELECTION AND BUSINESS AGREEMENTS......Page 231
SUPPLIER RELATIONSHIPS......Page 233
BEHAVIORAL CHARACTERISTICS......Page 236
PERFORMANCE MEASUREMENT......Page 237
OLIVER WIGHT BIOGRAPHY......Page 241