The Dilemmas of Engagement: The role of consultation in governance

Table of Contents......Page 7
Jenny Stewart......Page 9
Acknowledgments......Page 11
Introduction......Page 13
1. 1. Conceptualising engagement......Page 15
Engagement and power......Page 16
Metaphors of engagement: ladders or stars?......Page 17
Who to engage?......Page 18
Community......Page 19
Powerful interests......Page 20
Summing up......Page 21
Addressing deficit one: articulating preferences through deliberation......Page 23
Addressing deficits three and four: holding public agencies accountable......Page 24
Are democratic deficits overplayed?......Page 25
Improving information flows......Page 27
Early warning of problems......Page 28
Greater problem-solving capacity......Page 29
Political management......Page 30
Summing up......Page 31
Consultation......Page 33
Information exchange......Page 34
Storytelling and anecdote......Page 35
Electronic networking......Page 36
Fusing ideas and support......Page 37
Deliberative forums......Page 38
Committees of inquiry......Page 40
Creating participatory governance......Page 41
Multi-actor (participatory) policy making......Page 43
Participatory budgeting......Page 44
The role of public servants......Page 45
Summing up......Page 46
Formal and informal channels of consultation......Page 47
Public and non-public consultation......Page 49
Managing the politics of consultation......Page 51
Managing multiple streams......Page 52
Participatory decision making: natural resource management......Page 53
Using the right language for engagement......Page 56
Consultation as learning: the role of parliamentary committees......Page 57
Speaking to government, speaking to constituents......Page 58
Managing expectations......Page 59
Summing up......Page 61
Dealing with the silos......Page 63
Murdi Paaki......Page 65
Centrelink’s Murray-Darling Basin Project......Page 67
The Traveston Crossing Dam......Page 68
School closures in the Australian Capital Territory......Page 69
Local government amalgamations in Queensland......Page 71
How could this process have been better managed?......Page 72
Rural and Remote Area Health Services in Western Australia......Page 73
‘We arranged a consultation and no-one came’......Page 74
We could not get political ‘buy-in’......Page 76
Summing up......Page 77
Understanding context......Page 79
What’s your motivation?......Page 80
Engagement and program implementation......Page 81
Co-production......Page 83
Flexibility......Page 84
Inclusion......Page 85
Settings......Page 86
Summing up......Page 87
7. Conclusion......Page 89
Bibliography......Page 91