The Design of Computer Supported Cooperative Work and Groupware Systems

Content: 
Preface
Page v
Dan Shapiro, Michael Tauber, Roland Traunmüller

List of contributors
Pages xi-xviii

Chapter 1 Introduction: A technology for the information society
Pages 1-9
Dan Shapiro

Chapter 2 Section introduction: Ethnography and design
Pages 13-16
Liam J. Bannon

Chapter 3 Ethnographic workplace studies and CSCW Original Research Article
Pages 17-42
Brigitte Jordan

Chapter 4 Paperwork and its lessons for database systems: an initial assessment Original Research Article
Pages 43-66
John Hughes, Val King, John Mariani, Tom Rodden, Mike Twidale

Chapter 5 Section introduction: Requirements and principles for groupware design
Pages 69-76
Gerrit van der Veer

Chapter 6 Requirements for the human centred design of groupware Original Research Article
Pages 77-99
Thomas Herrmann, Volker Wulf, Anja Hartmann

Chapter 7 Approaching design for integrated CSCW-DAI systems Original Research Article
Pages 101-117
Dirk E. Mahling

Chapter 8 Incorporating multiple levels of information processing in CSCW: An integrated design approach Original Research Article
Pages 119-134
Kishore Sengupta, Dov Te\'eni

Chapter 9 Metaphors as requirement analysis tools: The market metaphor in CSCW system design Original Research Article
Pages 135-150
Peter Mambrey

Chapter 10 Section introduction: CSCW languages and environments
Pages 153-155
Simon Kaplan, Dan Shapiro

Chapter 11 Putting it all together: Requirements for a CSCW platform Original Research Article
Pages 157-175
Kjeld Schmidt, Tom Rodden

Chapter 12 A CSCW design tool based on generic objects Original Research Article
Pages 177-194
Igor T. Hawryszkiewycz

Chapter 13 Modelling cooperative work settings with active workspaces Original Research Article
Pages 195-226
Wolfgang Prinz, Tom Rodden, Anja Syri, Jonathan Trevor

Chapter 14 VENUS: A tele-communication environment to support awareness for informal interactions Original Research Article
Pages 227-239
Norihiko Matsuura, Go Fujino, Ken-Ichi Okada, Yutaka Matsushita

Chapter 15 Feedback in computer supported cooperation systems: User interface design for a talk-like tool Original Research Article
Pages 241-257
Franz Penz, Pedro Antunes, Manuel Fonseca

Chapter 16 A lotos specification of a CSCW tool Original Research Article
Pages 259-278
J. Rekers, I. Sprinkhuizen-Kuyper

Chapter 17 Section introduction: Combining approaches
Pages 281-286
Betty Hewitt

Chapter 18 Coping with active subjects: the emergence of CSCW from IS and HCI traditions Original Research Article
Pages 287-308
Kari Kuutti

Chapter 19 Ferrets in a sack? Ethnographic studies and task analysis in CSCW Original Research Article
Pages 309-330
Dan Shapiro

Chapter 20 A contingency model for groupware design Original Research Article
Pages 331-347
Dave Bell, Peter Johnson

Chapter 21 Information systems in public administration: From transaction processing to computer supported cooperative work Original Research Article
Pages 349-368
Thomas Schäl

Chapter 22 Section introduction: Re-evaluating CSCW systems Original Research Article
Pages 371-376
Kjeld Schmidt

Chapter 23 System design for cooperative work in the language action perspective: A case study of The Coordinator Original Research Article
Pages 377-399
Thomas Schäl

Chapter 24 Issues in the design of collaborative systems: Lessons from conversationbuilder Original Research Article
Pages 401-422
Douglas Bogia, William Tolone, Celsina Bignoli, Simon Kaplan

Chapter 25 Use, design and evaluation: Steps towards an integration Original Research Article
Pages 423-443
Liam J. Bannon

Chapter 26 Beyond design: Social learning and computer-supported cooperative work — some lessons from innovation studies Original Research Article
Pages 445-463
Rob Procter, Robin Williams

Name index
Pages 465-472

Subject index
Pages 473-481