The Coaching Handbook: An Action Kit for Trainers & Managers

Cover......Page 1
ISBN: 074943810X......Page 2
Contents......Page 4
Acknowledgements......Page 7
Introduction......Page 8
Part 1 The coaching process......Page 10
What is coaching?......Page 12
Learning theories......Page 20
Introducing the coaching model......Page 32
Job description, skills and qualities of a coach......Page 36
Preparing to coach......Page 38
Stage 1: Clarifying coaching needs and goals......Page 40
Stage 2: Agreeing specific development needs......Page 48
Stage 3: Formulating a detailed plan for coaching......Page 56
Stage 4: Doing a task or activity......Page 60
Stage 5: Reviewing activities and planning improved performance......Page 70
Stage 6: Ending the coaching relationship......Page 86
Third-party initiated coaching......Page 88
Skills......Page 92
Part 2 Case studies......Page 114
Case studies......Page 116
Coaching a partner in a national law firm......Page 118
The Scout Association......Page 124
Coaching for sales managers and their teams......Page 128
Metropolitan Police recruits......Page 130
Coaching a youth football team......Page 134
Coaching two general managers......Page 138
Coaching on customer service/other one-to-one communication......Page 140
Coaching different individuals in different areas......Page 144
Coaching an operational manager to take on a specialist HR role......Page 150
Coaching to expand the skills of an experienced trainer......Page 154
Coaching a manager and a novice yacht crew......Page 158
Developing effective interpersonal skills in training......Page 162
One-day breakthrough coaching......Page 166
Coachee in football......Page 170
Being coached in project management......Page 172
Being coached on specific beliefs/behaviour......Page 174
Receiving on-the-job coaching......Page 176
Life coaching......Page 178
Being coached to take on a management role......Page 180
Part 3 Activities and exercises......Page 182
Activities and exercises......Page 183
Map your journey......Page 184
Highs and lows......Page 186
Spider charts......Page 188
Force field analysis......Page 190
Guided imagery......Page 192
Unfinished sentences......Page 194
Tuning in to body language......Page 195
Move your watch......Page 197
Give it back......Page 198
Skills checklist......Page 199
SWOT analysis......Page 200
‘What if. . .’ questions......Page 202
Best in the world......Page 204
Cats and refrigerators......Page 205
Evaluating progress......Page 207
Review technique......Page 208
My frustration journal......Page 209
Positive affirmation......Page 210
Personality strengths......Page 211
Edward de Bono’s six thinking hats......Page 213
Reframing......Page 216
Using research......Page 218
Questions, questions, questions......Page 220
A problem-solving process......Page 221
Questionnaires......Page 223
Demonstrations......Page 225
Role-play......Page 226
Case study......Page 227
In-tray exercises......Page 228
References......Page 230
Further reading......Page 232
Index......Page 236