Psychology

Contents......Page 9
To the Instructor......Page 21
To the Student: Learning from Psychology......Page 42
PROLOGUE: Miracle Magnets?......Page 48
Introduction: The Origins of Psychology......Page 49
The Influence of Philosophy and Physiology......Page 50
Edward B. Titchener: Structuralism......Page 51
William James: Functionalism......Page 52
Sigmund Freud: Psychoanalysis......Page 54
John B. Watson: Behaviorism......Page 55
Carl Rogers: Humanistic Psychology......Page 56
Major Perspectives in Psychology......Page 57
Culture and Human Behavior: What Is Cross-Cultural Psychology?......Page 60
Specialty Areas in Psychology......Page 61
The Scientific Method......Page 63
The Steps in the Scientific Method: Systematically Seeking Answers......Page 64
Critical Thinking: What Is Critical Thinking?......Page 65
Naturalistic Observation: The Science of People- and Animal-Watching......Page 68
Science Versus Pseudoscience: What Is a Pseudoscience?......Page 69
Surveys: (A) Always (B) Sometimes (C) Never (D) Huh?......Page 71
Correlational Studies: Looking at Relationships and Making Predictions......Page 73
The Experimental Method......Page 75
The Ginkgo Biloba Experiment: Testing for Effectiveness......Page 76
The Hotel Experiment: Can Perceiving Work as Exercise Produce Health Benefits?......Page 77
Ethics in Psychological Research......Page 82
Focus on Neuroscience: Psychological Research Using Brain Imaging......Page 83
In Focus: Questions About the Use of Animals in Psychological Research......Page 85
Closing Thoughts: Introduction and Research Methods......Page 86
Application: Psychology in the Media: Becoming an Informed Consumer......Page 87
Key Points......Page 88
Key Terms......Page 89
Key People......Page 90
PROLOGUE: Asha\'s Story......Page 92
Introduction: Neuroscience and Behavior......Page 93
The Neuron: The Basic Unit of Communication......Page 94
Characteristics of the Neuron......Page 95
Communication Within the Neuron: The All-or-None Action Potential......Page 96
Communication Between Neurons: Bridging the Gap......Page 98
Neurotransmitters and Their Effects......Page 100
How Drugs Affect Synaptic Transmission......Page 102
Focus on Neuroscience: Is \"Runner\'s High\" an Endorphin Rush?......Page 103
The Central Nervous System......Page 105
The Peripheral Nervous System......Page 106
The Endocrine System......Page 108
The Dynamic Brain: Plasticity and Neurogenesis......Page 111
Science Versus Pseudoscience: Phrenology: The Bumpy Road to Scientific Progress......Page 112
Neurogenesis......Page 113
Focus on Neuroscience: Juggling and Brain Plasticity......Page 114
The Brainstem: Hindbrain and Midbrain Structures......Page 115
The Forebrain......Page 117
In Focus: The Curious Case of Phineas Gage......Page 121
Language and the Left Hemisphere: The Early Work of Broca and Wernicke......Page 122
Critical Thinking: \"His\" and \"Her\" Brains?......Page 124
Cutting the Corpus Callosum: The Split Brain......Page 125
Science Versus Pseudoscience: Brain Myths......Page 128
Application: An Enriched Environment......Page 130
Closing Thoughts: Neuroscience and Behavior......Page 129
Key Points......Page 132
Key Terms......Page 133
Key People......Page 134
PROLOGUE: Learning to See......Page 136
Introduction: What Are Sensation and Perception?......Page 137
Basic Principles of Sensation......Page 138
Science Versus Pseudoscience: Subliminal Perception......Page 140
Vision: From Light to Sight......Page 141
What We See: The Nature of Light......Page 142
How We See: The Human Visual System......Page 143
Processing Visual Information......Page 145
Color Vision......Page 147
Focus on Neuroscience: Vision, Experience, and the Brain......Page 148
What We Hear: The Nature of Sound......Page 151
How We Hear: The Path of Sound......Page 152
The Chemical and Body Senses: Smell, Taste, Touch, and Position......Page 154
In Focus: Do Pheromones Influence Human Behavior?......Page 156
How We Smell (Don\'t Answer That!)......Page 155
Taste......Page 157
The Skin and Body Senses......Page 158
Perception......Page 162
The Perception of Shape: What Is It?......Page 163
Culture and Human Behavior: Ways of Seeing......Page 164
Depth Perception: How Far Away Is It?......Page 167
The Perception of Motion: Where Is It Going?......Page 171
Perceptual Constancies......Page 172
Perceptual Illusions......Page 173
The Müller-Lyer Illusion......Page 174
The Moon Illusion......Page 175
The Effects of Experience on Perceptual Interpretations......Page 176
Culture and Human Behavior: Culture and the Müller-Lyer Illusion: The Carpentered-World Hypothesis......Page 177
Closing Thoughts: Sensation and Perception......Page 178
Application: Strategies to Control Pain......Page 179
Key Points......Page 180
Key Terms......Page 181
Key People......Page 182
PROLOGUE: Even in Good Men......Page 184
Introduction: Consciousness: Experiencing the \"Private I\"......Page 185
The Suprachiasmatic Nucleus: The Body\'s Clock......Page 187
Circadian Rhythms and Sunlight: The 24.2 Hour Day......Page 188
The Dawn of Modern Sleep Research......Page 190
The First 90 Minutes of Sleep and Beyond......Page 191
In Focus: What You Really Want to Know About Sleep......Page 194
Do We Need to Sleep?......Page 195
Why Do We Sleep?......Page 196
Dreams and Mental Activity During Sleep......Page 198
Sleep and Memory Consolidation: Let Me Sleep On It!......Page 199
Focus on Neuroscience: The Dreaming Brain: Turning REM On and Off......Page 200
Dream Themes and Imagery: The Golden Horse in the Clouds......Page 201
In Focus: What You Really Want to Know About Dreams......Page 202
The Significance of Dreams......Page 203
Sleep Disorders......Page 206
Insomnia: Fragmented, Dissatisfying Sleep......Page 207
Obstructive Sleep Apnea: Blocked Breathing During Sleep......Page 208
Narcolepsy: Blurring the Boundaries Between Sleep and Wakefulness......Page 209
The Parasomnias: Undesired Arousal or Actions During Sleep......Page 210
Critical Thinking: Sleep-Related Violence: Is Sleep Murder Possible?......Page 213
Hypnosis......Page 215
Effects of Hypnosis......Page 216
Explaining Hypnosis: Consciousness Divided?......Page 218
Critical Thinking: Is Hypnosis a Special State Consciousness?......Page 219
Effects of Meditation......Page 220
Common Properties of Psychoactive Drugs......Page 222
Focus on Neuroscience: The Addicted Brain: Diminishing Rewards......Page 224
The Depressants: Alcohol, Barbiturates, Inhalants, and Tranquilizers......Page 225
The Opiates: From Poppies to Demerol......Page 228
The Stimulants: Caffeine, Nicotine, Amphetamines, and Cocaine......Page 229
Focus on Neuroscience: How Methamphetamines Erode the Brain......Page 231
Psychedelic Drugs: Mescaline, LSD, and Marijuana......Page 232
Designer \"Club\" Drugs: Ecstasy and the Dissociative Anesthetic Drugs......Page 233
Closing Thoughts: Consciousness and Its Variations......Page 235
Application: Can\'t Sleep? Read THIS!......Page 236
Key Points......Page 238
Key Terms......Page 239
Key People......Page 240
PROLOGUE: The Killer Attic......Page 242
Introduction: What Is Learning?......Page 243
Classical Conditioning: Associating Stimuli......Page 244
Principles of Classical Conditioning......Page 245
Factors That Affect Conditioning......Page 247
From Pavlov to Watson: The Founding of Behaviorism......Page 249
Conditioned Emotional Reactions......Page 250
In Focus: Watson, Classical Conditioning, and Advertising......Page 252
Contemporary Views of Classical Conditioning......Page 254
Cognitive Aspects of Classical Conditioning: Reliable Signals......Page 255
Evolutionary Aspects of Classical Conditioning: Biological Predispositions to Learn......Page 256
In Focus: Evolution, Biological Preparedness, and Conditioned Fears: What Gives You the Creeps?......Page 258
Operant Conditioning: Associating Behaviors and Consequences......Page 259
Thorndike and the Law of Effect......Page 260
Reinforcement: Increasing Future Behavior......Page 261
Punishment: Using Aversive Consequences to Decrease Behavior......Page 264
In Focus: Changing the Behavior of Others: Alternatives to Punishment......Page 266
Discriminative Stimuli: Setting the Occasion for Responding......Page 267
Critical Thinking: Is Human Freedom Just an Illusion?......Page 269
Shaping and Maintaining Behavior......Page 268
Applications of Operant Conditioning......Page 272
Contemporary Views of Operant Conditioning......Page 274
Cognitive Aspects of Operant Conditioning: Rats! I Thought You Had the Map!......Page 275
Learned Helplessness: Expectations of Failure and Learning to Quit......Page 277
Operant Conditioning and Biological Predispositions: Misbehaving Chickens......Page 278
Observational Learning: Imitating the Actions of Others......Page 279
Focus on Neuroscience: Mirror Neurons: Imitation in the Brain?......Page 281
Applications of Observational Learning......Page 283
Critical Thinking: Does \"Reel\" Violence Cause Real Aggressive Behavior?......Page 285
Application: Using Learning Principles to Improve Self-Control......Page 287
Key Points......Page 288
Key Terms......Page 289
Key People......Page 290
PROLOGUE: The Drowning......Page 292
The Stage Model of Memory......Page 293
Sensory Memory: Fleeting Impressions of the World......Page 294
Short-Term, Working Memory: The Workshop of Consciousness......Page 296
Long-Term Memory......Page 299
Culture and Human Behavior: Culture\'s Effects on Early Memories......Page 302
Retrieval: Getting Information from Long-Term Memory......Page 304
The Importance of Retrieval Cues......Page 305
The Encoding Specificity Principle......Page 307
Flashbulb Memories: Vivid Events, Accurate Memories?......Page 308
Forgetting: When Retrieval Fails......Page 309
Why Do We Forget?......Page 310
In Focus: Déjà Vu: An Illusion of Memory......Page 312
Imperfect Memories: Errors, Distortions, and False Memories......Page 314
Forming False Memories: From the Plausible to the Impossible......Page 318
Critical Thinking: The Memory Wars: Recovered or False Memories?......Page 319
The Search for the Elusive Memory Trace......Page 322
The Role of Neurons in Long-Term Memory......Page 323
Focus on Neuroscience: Assembling Memories: Echoes and Reflections of Perception......Page 325
Processing Memories in the Brain: Clues from Amnesia......Page 326
In Focus: H.M. and Famous People......Page 328
Focus on Neuroscience: Mapping Brain Changes in Alzheimer\'s Disease......Page 330
Application: Superpower Memory in Minutes per Day!......Page 331
Key Points......Page 332
Key People......Page 334
PROLOGUE: The Movie Moment......Page 336
The Building Blocks of Thought: Mental Imagery and Concepts......Page 338
Focus on Neuroscience: Seeing Faces and Places in the Mind\'s Eye......Page 340
Problem-Solving Strategies......Page 342
Obstacles to Solving Problems: Thinking Outside the Box......Page 345
Decision-Making Strategies......Page 346
Decisions Involving Uncertainty: Estimating the Probability of Events......Page 347
Critical Thinking: The Persistence of Unwarranted Beliefs......Page 349
The Characteristics of Language......Page 350
Culture and Human Behavior: The Effect of Language on Perception......Page 351
How Language Influences Thinking......Page 352
Animal Communication: Can Animals Learn Language?......Page 353
The Development of Intelligence Tests......Page 355
In Focus: Does a High IQ Score Predict Success in Life?......Page 357
Principles of Test Construction: What Makes a Good Test?......Page 359
Theories of Intelligence......Page 360
In Focus: Neurodiversity: Beyond IQ......Page 363
The Roles of Genetics and Environment in Determining Intelligence......Page 366
Culture and Human Behavior: How Stereotypes Undermine Performance......Page 371
Closing Thoughts: Thinking, Language, and Intelligence......Page 374
Application: A Workshop on Creativity......Page 375
Key Points......Page 376
Key Terms......Page 377
Key People......Page 378
PROLOGUE: One Step at a Time......Page 380
Introduction: Motivation and Emotion......Page 381
Instinct Theories: Inborn Behaviors as Motivators......Page 382
Incentive Motivation: Goal Objects as Motivators......Page 383
Arousal Theory: Optimal Stimulation as a Motivator......Page 384
Biological Motivation: Hunger and Eating......Page 385
Energy Homeostasis: Calories Consumed = Calories Expended......Page 386
Short-Term Signals That Regulate Eating......Page 387
Long-Term Signals That Regulate Body Weight......Page 389
Excess Weight and Obesity......Page 390
Critical Thinking: Has Evolution Programmed Us to Overeat?......Page 391
Focus on Neuroscience: Dopamine Receptors and Obesity......Page 394
Maslow\'s Hierarchy of Needs......Page 395
Deci and Ryan\'s Self-Determination Theory......Page 396
Competence and Achievement Motivation......Page 398
The Functions of Emotion......Page 400
The Subjective Experience of Emotion......Page 401
The Neuroscience of Emotion......Page 403
The Expression of Emotion: Making Faces......Page 407
In Focus: Detecting Lies......Page 404
Focus on Neuroscience: Emotions and the Brain......Page 406
Critical Thinking: Emotion in Nonhuman Animals: Laughing Rats, Silly Elephants, and Smiling Dolphins?......Page 409
The James–Lange Theory of Emotion: Do You Run Because You\'re Afraid? Or Are You Afraid Because You Run?......Page 411
Cognitive Theories of Emotion......Page 414
Application: Turning Your Goals into Reality......Page 416
Key Points......Page 418
Key People......Page 419
PROLOGUE: The Cheerleader and the Skydiver......Page 422
Introduction: Your Life Story......Page 424
Genetic Contributions to Your Life Story......Page 425
Your Unique Genotype......Page 426
From Genotype to Phenotype......Page 427
Prenatal Development......Page 428
Development During Infancy and Childhood......Page 429
Physical Development......Page 430
Social and Personality Development......Page 431
Culture and Human Behavior: Where Does the Baby Sleep?......Page 433
Language Development......Page 434
Critical Thinking: The Effects of Child Care on Attachment and Development......Page 435
Cognitive Development......Page 438
Physical and Sexual Development......Page 445
Focus on Neuroscience: The Adolescent Brain: A Work in Progress......Page 447
Social Development......Page 449
Culture and Human Behavior: Conflict Between Adolescents and Their Parents......Page 450
Identity Formation: Erikson\'s Theory of Psychosocial Development......Page 451
Social Development......Page 453
Late Adulthood and Aging......Page 456
Social Development......Page 457
The Final Chapter: Dying and Death......Page 459
Application: Raising Psychologically Healthy Children......Page 460
Key Points......Page 462
Key Terms......Page 463
Key People......Page 464
PROLOGUE: Soaring with Angels......Page 466
Introduction: Gender and Sexuality......Page 467
Gender Stereotypes and Gender Roles......Page 468
Gender-Related Differences: The Opposite Sex?......Page 469
Critical Thinking: Are Women Really More Emotional Than Men?......Page 472
Gender-Role Development: Blue Bears and Pink Bunnies......Page 473
Gender Differences in Childhood Behavior: Batman Versus Barbie......Page 474
Explaining Gender Roles: Two Contemporary Theories......Page 476
In Focus: Beyond Male and Female: Variations in Gender Identity......Page 478
Human Sexuality......Page 479
First Things First: The Stages of Human Sexual Response......Page 480
What Motivates Sexual Behavior?......Page 481
Sexual Orientation: The Elusive Search for an Explanation......Page 482
Culture and Human Behavior: Evolution and Mate Preferences......Page 483
Sexual Behavior......Page 487
How Often Do People Have Sex?......Page 488
Focus on Neuroscience: Romantic Love and the Brain......Page 489
Sex after Sixty? Seventy?! Eighty?!!......Page 490
In Focus: Everything You Wanted to Know About Sexual Fantasies......Page 491
How Common Are Sexual Problems?......Page 492
The Paraphilias: Unusual Sexual Fantasies, Urges, or Behaviors......Page 493
Sexually Transmitted Diseases......Page 494
Closing Thoughts: Gender and Sexuality......Page 498
Application: Men, Women, and Conflict: Bridging the Gender Gap......Page 499
Key Points......Page 500
Key Terms......Page 501
Key People......Page 502
PROLOGUE: The Secret Twin......Page 504
Introduction: What Is Personality?......Page 505
The Psychoanalytic Perspective on Personality......Page 506
The Life of Sigmund Freud......Page 507
Freud\'s Dynamic Theory of Personality......Page 508
Personality Development: The Psychosexual Stages......Page 512
The Neo-Freudians: Freud\'s Descendants and Dissenters......Page 515
Evaluating Freud and the Psychoanalytic Perspective on Personality......Page 519
The Emergence of the \"Third Force\"......Page 520
Carl Rogers: On Becoming a Person......Page 521
Critical Thinking: Freud Versus Rogers on Human Nature......Page 522
Evaluating the Humanistic Perspective on Personality......Page 523
Albert Bandura and Social Cognitive Theory......Page 524
Critical Thinking: Freud Versus Bandura on Human Aggression......Page 526
Evaluating the Social Cognitive Perspective on Personality......Page 527
Surface Traits and Source Traits......Page 528
Two Representative Trait Theories: Raymond Cattell and Hans Eysenck......Page 529
Sixteen Are Too Many, Three Are Too Few: The Five-Factor Model......Page 530
Focus on Neuroscience: Personality Traits and Patterns of Brain Activity......Page 531
Personality Traits and Behavioral Genetics: Just a Chip off the Old Block?......Page 532
In Focus: Explaining Those Amazing Identical-Twin Similarities......Page 533
Evaluating the Trait Perspective on Personality......Page 534
Projective Tests: Like Seeing Things in the Clouds......Page 535
Science Versus Pseudoscience: Graphology: The \"Write\" Way to Assess Personality?......Page 536
Self-Report Inventories: Does Anyone Have an Eraser?......Page 537
Application: Possible Selves: Imagine the Possibilities......Page 540
Key Points......Page 542
Key People......Page 543
PROLOGUE: The \"Homeless\" Man......Page 546
Person Perception: Forming Impressions of Other People......Page 547
Implicit Personality Theories: He\'s Not That Kind of Person!......Page 549
Attribution: Explaining Behavior......Page 551
Culture and Human Behavior: Explaining Failure and Murder: Culture and Attributional Biases......Page 553
The Self-Serving Bias: Using Explanations That Meet Our Needs......Page 554
The Social Psychology of Attitudes......Page 555
The Effect of Attitudes on Behavior......Page 556
The Effect of Behavior on Attitudes: Fried Grasshoppers for Lunch?!......Page 557
Understanding Prejudice......Page 558
From Stereotypes to Prejudice: In-Groups and Out-Groups......Page 559
Overcoming Prejudice......Page 562
Conformity: Following the Crowd......Page 564
Culture and Conformity......Page 565
Milgram\'s Original Obedience Experiment......Page 566
The Results of Milgram\'s Original Experiment......Page 568
Conditions That Undermine Obedience: Variations on a Theme......Page 569
Critical Thinking: Abuse at Abu Ghraib: Why Do Ordinary People Commit Evil Acts?......Page 571
Asch, Milgram, and the Real World: Implications of the Classic Social Influence Studies......Page 573
Helping Behavior: Coming to the Aid of Strangers......Page 574
Factors That Increase the Likelihood of Bystanders Helping......Page 575
Factors That Decrease the Likelihood of Bystanders Helping......Page 576
Social Loafing: When Individual Effort Is \"Lost in the Crowd\"......Page 578
Deindividuation: When Group Members Feel Anonymous......Page 579
Closing Thoughts: Social Psychology......Page 580
Application: The Persuasion Game......Page 581
Key Points......Page 582
Key People......Page 584
PROLOGUE: Katie\'s Story......Page 586
Introduction: What Is Stress?......Page 588
Sources of Stress......Page 589
Culture and Human Behavior: The Stress of Adapting to a New Culture......Page 592
Physical Effects of Stress: The Mind–Body Connection......Page 593
Stress and the Endocrine System......Page 594
Stress and the Immune System......Page 596
Focus on Neuroscience: The Mysterious Placebo Effect......Page 598
Individual Factors That Influence the Response to Stress......Page 599
Psychological Factors......Page 600
Critical Thinking: Do Personality Factors Cause Disease?......Page 604
Social Factors: A Little Help from Your Friends......Page 605
In Focus: Providing Effective Social Support......Page 607
Two Ways of Coping: Problem-Focused and Emotion-Focused Coping......Page 608
In Focus: Gender Differences in Responding to Stress: \"Tend-and-Befriend\" or \"Fight-or-Flight\"?......Page 611
Culture and Coping Strategies......Page 612
Application: Minimizing the Effects of Stress......Page 613
Key Points......Page 615
Key People......Page 616
PROLOGUE: Behind the Steel Door......Page 618
Introduction: Understanding Psychological Disorders......Page 619
What Is a Psychological Disorder?......Page 620
Critical Thinking: Are People with a Mental Illness as Violent as the Media Portray Them?......Page 621
The Prevalence of Psychological Disorders: A 50–50 Chance?......Page 622
Generalized Anxiety Disorder: Worrying About Anything and Everything......Page 625
Panic Attacks and Panic Disorders: Sudden Episodes of Extreme Anxiety......Page 626
The Phobias: Fear and Loathing......Page 627
Posttraumatic Stress Disorder: Reexperiencing the Trauma......Page 629
Obsessive–Compulsive Disorder: Checking It Again . . . and Again......Page 630
Mood Disorders: Emotions Gone Awry......Page 633
Major Depression: \"Like Some Poisonous Fogbank\"......Page 634
Bipolar Disorder: An Emotional Roller Coaster......Page 636
Explaining Mood Disorders......Page 637
Eating Disorders: Anorexia and Bulimia......Page 639
Paranoid Personality Disorder: Pervasive Distrust and Suspiciousness......Page 643
Borderline Personality Disorder: Chaos and Emptiness......Page 645
The Dissociative Disorders: Fragmentation of the Self......Page 646
Dissociative Identity Disorder: Multiple Personalities......Page 647
Schizophrenia: A Different Reality......Page 649
Focus on Neuroscience: The Hallucinating Brain......Page 650
Culture and Human Behavior: Travel Advisory: The Jerusalem Syndrome......Page 651
Types of Schizophrenia......Page 652
Explaining Schizophrenia......Page 653
Focus on Neuroscience: Schizophrenia: A Wildfire in the Brain......Page 656
Closing Thoughts: Psychological Disorders......Page 658
Application: Understanding and Helping to Prevent Suicide......Page 659
Key Points......Page 660
Key Terms......Page 662
PROLOGUE: \"A Clear Sense of Being Heard . . .\"......Page 664
Introduction: Psychotherapy and Biomedical Therapy......Page 665
Sigmund Freud and Psychoanalysis......Page 667
Short-Term Dynamic Therapies......Page 669
Carl Rogers and Client-Centered Therapy......Page 670
Behavior Therapy......Page 672
Techniques Based on Classical Conditioning......Page 673
In Focus: Using Virtual Reality to Conquer Phobias......Page 675
Techniques Based on Operant Conditioning......Page 676
Albert Ellis and Rational-Emotive Therapy......Page 678
Aaron Beck and Cognitive Therapy......Page 680
Group Therapy......Page 682
Family and Couple Therapy......Page 683
In Focus: Self-Help Groups: Helping Yourself by Helping Others......Page 684
Evaluating the Effectiveness of Psychotherapy......Page 685
Is one Form of Psychotherapy Superior?......Page 686
Science Versus Pseudoscience: EMDR: Can You Wave Your Fears Away?......Page 687
What Factors Contribute to Effective Psychotherapy?......Page 689
Culture and Human Behavior: Cultural Values and Psychotherapy......Page 690
Biomedical Therapies......Page 691
Antipsychotic Medications......Page 692
Antianxiety Medications......Page 694
Antidepressant Medications......Page 695
Focus on Neuroscience: Comparing Psychotherapy and Antidepressant Medication......Page 697
Closing Thoughts: Therapies......Page 699
Application: What to Expect in Psychotherapy......Page 700
Key Points......Page 701
Key People......Page 703
PROLOGUE: The Tables Are Turned: A Psychologist Becomes a Research Subject......Page 704
Frequency Distribution......Page 705
Measures of Central Tendency......Page 707
Measures of Variability......Page 708
z Scores and the Normal Curve......Page 710
Correlation......Page 711
Inferential Statistics......Page 714
Endnote......Page 716
Key Terms......Page 717
APPENDIX B: Industrial/Organizational Psychology......Page 718
History of I/O Psychology......Page 719
Job Analysis......Page 720
A Closer Look at Personnel Selection......Page 721
Job Satisfaction......Page 724
Leadership......Page 725
In Focus: Servant Leadership: When It\'s Not All About You......Page 727
Workforce Diversity: Recruiting and Retaining Diverse Talent......Page 728
Telework and Telecommuting: The Best Retention Tool......Page 729
Employment Settings, Type of Training, Earnings and Employment Outlook......Page 730
Key Terms......Page 732
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