Project Management for Healthcare

Cover
Half Title
Title Page
Copyright Page
Table of Contents
Preface
	Note
Acknowledgments
Part I Definition
	Chapter 1 Defining a Project
		What Is a Project?
		What Is a Project Life Cycle?
		The History of Project Management
		Roles and Responsibilities in Project Management
		Project Management and the Healthcare Environment
		Establishing Relationships in Healthcare
		Differences in Management
			Strategic Management
			Operations Management
			Crisis Management
			Project Management
		Customizing Project Management
			The Twelve Project Delivery Principles
		Summary
		Key Review Questions
		Notes
	Chapter 2 Planning for a Project
		Why Are Projects Chosen?
			Personal
			Financial
			Competitive
			Safety
			Regulatory
			Artificial Intelligence (AI)
			Precision Medicine (PM)
			Summary
		Decision-Making Tools for Choosing a Project
			Root Cause Analysis
			Cost-Benefit Analysis
			Brainstorming
			Consensus Building
			Organizational Structure Influences On Project Choices
				Functional Organization
				Matrixed Organization
				Project-Focused Organization
			Value Creation and Delivery
			The Importance of Value Delivery System in PMBOK
			Other Considerations for Project Choice
				Regulatory and Industry/Organization Standards
		Key Review Questions
		Notes
	Chapter 3 Getting Started
		Project Sponsor
		Project Charter
		Goals and Objectives
		Project Players
		Project Plan
			The Project Charter
			Scope Statement
				Requirements and Expectations
				Detailed Project Description
				Milestones and Deliverables
				Acceptance/Success Criteria
		Contractual Specifications
		The Work Breakdown Structure
		Dealing With the Creeps
		Key Review Questions
		Notes
Part II The Details
	Chapter 4 Time
		Estimating Time
			Historical Information
			Lessons Learned
			Expert Judgment
			3 and 6 Point Estimates
			Getting Estimates
				Trusting the Data
			Pushing Back
			Who Will Do the Tasks?
		Understanding Scheduling Tools
			Network Diagram
			Start—End—Float
			Gantt Chart
			Task Relationships
			Other Dependency Considerations
			Leads and Lags
			Calendars and Updating
			Sequencing Tasks
		Schedule Development
		Schedule Control
			Crashing
			Fast Tracking
		Key Review Questions
	Chapter 5 Costs
		Estimating Cost
			Cost Categories
				Direct Costs
				Variable Costs
				Indirect Costs
				Special Case Costs
			Capital Costs
		Assessing Costs
			Types of Estimates
				Order of Magnitude
				Budget Estimate
				Definitive Estimate
				Pro Forma Assessments
				Other Estimating Considerations
			Cost Estimating Tools
				Analogous Estimating
				Parametric Estimating
				Bottom-Up Estimating
		Allocating Budgeted Costs
		Key Review Questions
		Note
	Chapter 6 Quality
		History of Quality in the United States
		Project Quality Management
			Project Planning
			Quality Management Tools
				Flow Charts
				Cause-and-Effect Diagrams
				Check Sheets
				Pareto Charts
				Histograms
				Control Charts
				Scatter Plot
			Project Quality Control
			Project Quality Assurance
			What Is Quality?
				A Transcendent Approach
				Product-Based Approach
				User-Based Approach
				Manufacturing-Based Approach
				Value-Based Approach
				Quality of Service Approaches
			Basic Statistical Concepts Used in Quality Assessment
				Attributes and Variables
				Mean, Median, Mode
				Range, Variance, Standard Deviation
		The Cost of Quality
		Summary
		Key Review Questions
		Notes
	Chapter 7 Communications
		Healthcare Case Study: Building a Consultant Database
		The Process of Communicating
			Methods of Communicating
			Conditions of Communications
		Barriers to Communications
		Improving Your Communications
		Variables of Communications
		Communications Management Plan
			Communications Plan
		Improving Communications
		Social Media and Healthcare
			Social Media and the Healthcare Industry: Stats—Insight
				61% of American Adults Look Online for Health Information
				24% of Patients Have Consulted Reviews of Medical Facilities Online
				More Than 700 U.S. Hospitals Use Social Networking Tools
				60% of Patients Active Online Say Using the Web Affected a Medical Decision
				Takeaway for Healthcare Professionals: Social Media Is Part of Our Culture
			Social Media and Web Update
		Reporting
		Key Review Questions
		Notes
	Chapter 8 Change
		Dealing With Change
		Monitoring and Controlling Changes
		Change as a Good Thing
			Support and Authority
			Project Managers as Change Agents
			Projects/Change Are One and the Same
		Summary
		Key Review Questions
		Notes
	Chapter 9 Risk
		What Is Risk?
		Risk and Reward
		Interviewing
		Risk Matrices
		Risk Identification
			What to Consider
		Qualitative and Quantitative Risk Analysis
		Lesson Learned
		Responding to Risk
			Mitigating Risk
			Accepting Risk
		Monitoring and Controlling Risks
			Earned Value Management
			Specific Example of Risk Assessment
				Clarity and Specificity of Requirements Risks
		Key Review Questions
		Notes
	Chapter 10 Contracting and Procurement
		What Is a Contract?
		Contract Types
			Fixed Price Contracts
			Cost Reimbursable Contracts
		Organizing for Contracting
			Centralized Contracting
			Decentralized Contracting
		The Procurement Process
			Pre-Purchase
			Purchase
			Post-Purchase
			Contract Administration and Close-Out
		Key Review Questions
		Notes
	Chapter 11 Project Close-Out
		Internally Facing Reason
		Externally Facing Reason
		Contract Closure
		Closing Out the Team
		Key Review Questions
	Chapter 12 The Role of the Project Manager
		Skill Set
		Roles and Responsibilities
			Communications
			Processes and Procedures
			Making Plans
			Estimating Time and Costs
			Provide Necessary Status and Tracking
			Summary
		Key Review Questions
		Note
Part III Management Skills as a Necessity
	Chapter 13 Motivation, Teaming, and the Project Team
		History of Motivation
		What Motivates You?
		Teaming
			Forming
			Storming
			Norming
			Performing
			Adjourning
		Why Are Teams So Important?
		The Project Team
		Choosing a Project Team
		Planning for the Team
		Developing a Project Team
		Key Review Questions
		Notes
	Chapter 14 Leadership and Power
		Leadership
		Leadership Versus Management
			Leadership Theories
		Power
			Power Defined
			Power Structures
		Key Review Questions
		Notes
	Chapter 15 Negotiating and Conflict Management
		What Is a Negotiation?
			The Logical Component
			The Emotional Component
		Types of Negotiations
		Negotiation Styles
			People Who Are Different
		Specifically Managing Conflict
		Key Review Questions
		Notes
Part IV Advanced Topics
	Chapter 16 Program Management
		Program Phases
			Setting Customer Expectations
			Core Program Team Elements
				Program Director
				Program Engineer
				Program Planner/Scheduler
				Site Project Manager
				Program Clerk
			Program Documentation
				The Integrated Plan
				Statement of Work
				Work Breakdown Structure
				Costs
				Working the Detailed Schedule
			Plan, Obtain, Execute
				Integration
				Ongoing Operations
				Close-Out
		Summary
		Key Review Questions
		Notes
	Chapter 17 Project Management: Pharma and Medical Device Manufacturing
		Project Needs and Initiation
		New Drug Development Process
			Who Is Involved in Developing New Drugs?
			How Long Does the New Drug Development Process Take?
			How Much Money Is Spent On the Development of One New Drug?
			Who Regulates the New Drug Development Process?
			What Are the Various Types of Drugs Currently Being Developed and Tested?
			What Steps Are Involved in Developing a New Drug?
				Preclinical Research
				Investigational New Drug (IND) Application
				Phase I Trials
				Phase II Trials
				Phase III Trials
				New Drug Application (NDA)
				Approval
				Waterfall
				Iterative Development
		Project Development
		Principles Behind the Agile Manifesto
		Notes
	Chapter 18 Pandemic Reaction: A Strain On Healthcare
		December 12, 2019 to December 31, 2019
		January 1, 2020 to January 10, 2020
		January 13, 2020 to January 20, 2020
		January 21, 2020 to January 31, 2020
		February 1, 2020 to February 20, 2020
		February 21, 2020 to March 1, 2020
		March 2, 2020 to March 15, 2020
		March 16, 2020 to March 31, 2020
		April 1, 2020 and April 10, 2020
		April 11, 2020 to April 30, 2020
		May 1, 2020 to May 20, 2020
		May 21, 2020 to May 31, 2020
		June 1, 2020 to June 30, 2020
		August 1, 2020 to August 31, 2020
		September 1, 2020 to September 30, 2020
		October 1, 2020 to November 30, 2020
		December 1, 2020 to December 31, 2020
		January 1, 2021 to February 28, 2021
		March 1, 2021 to March 31, 2021
		April 1, 2021 to July 31, 2021
		August 1, 2021 to September 30, 2021
		October 1, 2021 to December 31, 2021
		January 1, 2022 to February 28, 2022
		April 1, 2022 to June 30, 2022
		2023
		Notes
	Chapter 19 Sustainability and Green Efforts in Healthcare
		Sustainability
		The Greening of Healthcare
			The Organization
			The Facility
			Your Team
			Your Project
			Yourself
				Sustainability and The Sustainability Wheel
		The Sustainability Wheel
		Have a Good Mission Statement
		Develop an Environmental Management Plan
		Summary
		Key Review Questions
		Notes
	Chapter 20 Application of Agile in the Healthcare Environment
		Understanding the Agile Process
		Agile Basics
		Lean Project Management
		Summary
		Notes
Appendix A  A New Way to Think About Planning: Set the Stage and Tailoring
	Set the Stage
		Prerequisites and Assumptions
		The Planning Session
		Advantages of Co-Facilitation Environment
		Disadvantages of Co-Facilitation Environment
		Planning for Planning
		Implementing the Planning
	Tailoring
	Summary
Appendix B Reports Report
	Informational Reports
		The Project Report
		Executive Summary
		Supplemental Reports
Appendix C The Importance of Communication and Risk Management
	Methods of Communicating
		Visuals
		Auditory
		Kinesthetic
	Selling a Change and Reducing Project Risk
	Summary
Appendix D Answers to Key Review Questions
	Chapter 1
	Chapter 2
	Chapter 3
	Chapter 4
	Chapter 5
	Chapter 6
	Chapter 7
	Chapter 8
	Chapter 9
	Chapter 10
	Chapter 11
	Chapter 12
	Chapter 13
	Chapter 14
	Chapter 15
Index