People Skills

Cover
Contents
List of figures
Preface to the fourth edition
Acknowledgements
About the author
Introduction
Part I: Personal effectiveness
	Chapter 1 Self-awareness
	Chapter 2 Time management
	Chapter 3 Stress management
	Chapter 4 Information management
	Chapter 5 Assertiveness
	Chapter 6 Beating the bully
	Chapter 7 Using supervision
	Chapter 8 Being creative
	Chapter 9 Continuous professional development
	Chapter 10 Being realistic and resilient
Part II: Interaction skills
	Chapter 11 Valuing diversity
	Chapter 12 Verbal communication
	Chapter 13 Nonverbal communication
	Chapter 14 Written communication
	Chapter 15 Interviewing
	Chapter 16 Influencing skills
	Chapter 17 Leadership
	Chapter 18 Handling feelings
	Chapter 19 Managing conflict
	Chapter 20 Multidisciplinary working
Part III: Intervention skills
	Chapter 21 Anti-discriminatory practice
	Chapter 22 Being systematic
	Chapter 23 Assessment
	Chapter 24 Planning
	Chapter 25 Decision making
	Chapter 26 Managing risk
	Chapter 27 Review and evaluation
	Chapter 28 Ending
	Chapter 29 Responding to trauma: promoting healing and recovery
	Chapter 30 Reflective practice
	Conclusion
Guide to further learning
References
Index