People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce

Cover
Title Page
Copyright
Contents
Preface: Leveling the Playing Field for the “Other 99 Percent”
Part I The Rise of People Operations
	Chapter 1 The Great Pivot: The New Work Order!
		Here Come the Robots
		The Rise of the Fluid Workforce
		The Office is Dying . . . Kind Of
		Your Employees Don’t Work for You
	Chapter 2 So Long, HR
		Quick History of a Controversial Topic
		Why Everyone Loves to Hate HR
		But, HR Matters . . . a Lot
		An Identity Crisis
	Chapter 3 The Rise of People Ops
		People Ops Defined
		Work That Really Matters
		What People Ops is Not
		The Shift to People Ops
		The People Ops Methodology
		The Benefits of People Ops
		Why Is People Operations Such a Hot Topic Now?
	Chapter 4 People Ops in Action
		Introducing the People Ops Maturity Model
		What Does People Ops Maturity Mean and How Does It Work?
		The People Ops Roadmap
Part II Automate HR: Kill Paperwork
	Chapter 5 Make the Stuff You Have to Do Easy (Go Digital)
		Automation: The Power Behind the People Team
		Keys and Benefits to Automating HR
		Where to Begin
	Chapter 6 Step 1: Create Digital Employee Records
		Create an HR System of Record
		Digitize Your Org Chart
		Keep All Employee Documents in the Cloud with E-Signatures
		Define User Permissions for Your HR and Employee Data
		Important Tips When Building Out Your HR System of Record
		Hey, Congrats . . . Step 1 Is Now Complete!
	Chapter 7 Step 2: Automate Hiring and Onboarding
		How to Automate Hiring
		How to Automate Onboarding
		What to Look for in Hiring and Onboarding Technology
		And Just Like That, Step 2 is Complete!
	Chapter 8 Step 3: Automate Time and Pay
		How to Automate Time and Attendance and Pay
		What to Look for in Time and Pay Technology
		Boom! You Just Finished Step 3!
	Chapter 9 Step 4: Automate Health Insurance Benefits
		How to Automate Your Health Benefits Administration
		What to Look for in Benefits Administration Technology
		Way to Go—You Just Finished Step 4!
		Tie It All Together: Create and Upload Your Digital Employee Handbook!
Part III Build an Incredible Employee Experience
	Chapter 10 The Bones of a Successful People Operation
		Aligning to Business Goals
		Focus on Productivity
	Chapter 11 Employee Motivation
		Breaking Down the Fiscal Impact of Motivation
		Employee Motivation Models
		Building the Motivation Muscle in Your Company
	Chapter 12 Fair Pay
		The Three Components of a Strong Compensation Strategy
		Taking Compensation to Mastery Level: Using Pay Data to Inform the Business
	Chapter 13 Rethink Communication
		What Is a Communications Strategy?
		Positioning a Communications Plan as a Critical Value-Add to the Business
		Attributes of an Effective Communicator
		What You Say and How and Where You Say It
		Communication Tech Tips
		Measuring Success
Part IV Unleash Your Workforce
	Chapter 14 Performance Alignment
		Pillar 1: Performance Alignment Aligns to the Overarching Business Goals
		Pillar 2: Performance Alignment Occurs Frequently and Consistently
		Pillar 3: Performance Alignment Is Measurable and Adaptable
		Pillar 4: Performance Alignment Drives the Intended Actions
		Pillar 5: Performance Alignment Treats Your People as Adults
		Putting It All Together, Rolling Out the Plan
	Chapter 15 Closing the Engagement Gap
		Ask Questions
		Assimilate Answers
		Develop Employees
		Reward Great Work
		Measure Engagement
		Types of Engagement Surveys
		Empirical Measurement of Employee Engagement
		A Note on How You Track Employee Engagement Data
		Iterate How You Work
		Closing the Gap
	Chapter 16 Creating a Diverse, Equitable, and Inclusive Workplace
		Documenting Your DEI Philosophy and Vision
		Creating Subtle Shifts in Culture
	Chapter 17 Making Remote Work, Work
		Knowing If Remote Work Can Work for You
		You’re Going Remote! Now What?
		Remote Work Could Change Your Hiring and Onboarding Process
		The Future of Remote Work
Part V The Future of People Operations
	Chapter 18 The Rise of the CPO: Building a Modern People Ops Team
		What a POPS Pro Should Bring to Your Business Plan
		The POPS Organization
		Tips on Team Building
	Chapter 19 Measuring People Ops
		From Gut Instinct to Data-Driven Decisions
		People Analytics: Metrics That Matter
		How to Track Your Progress
	Chapter 20 POPS Technology
		The Shortcomings of HR Technology
		A Better Way
	Chapter 21 Turning POPS into a Competitive Advantage
Appendix: Digital Tools and Resources
Glossary
References
Acknowledgments
About the Authors
Index
EULA