Pearson's comprehensive medical coding : a path to success

Cover
Title Page
Copyright Page
Brief Table of Contents
Contents
Preface
Guide to Key Features
SECTION ONE: Foundations of Coding
	Chapter 1: Your Coding Career
		Introduction
		What is Coding?
			Code Sets
			Three Skills of an “Ace” Coder
		Understanding Patient Encounters
			Types of Encounters
			Steps in the Encounter
			Guided Example of a Patient Encounter
		Certification
			AAPC
			AHIMA
		Coding Careers
			Career Path
			Performance Expectations
			Professional Skills
			Chapter Summary
	Chapter 2: Coding and Reimbursement
		Introduction
		Healthcare Payers
			Government Programs
			Private Health Insurance
			Workers’ Compensation
			Automobile Insurance
			Managed Care Plans
		Documentation
			Medical Necessity
			The Medical Record
		Life Cycle of an Insurance Claim
			Before the Encounter
			During the Encounter
			After the Encounter
			At the Clearinghouse
			At the Insurance Company
			After Insurance Processing
		Reimbursement Methods
			Reimbursement Terminology
			Physician Reimbursement
			Inpatient Hospital Reimbursement
			Outpatient Hospital Reimbursement
			Reimbursement in Other Settings
		Healthcare Claims
			Physician Claims
			Inpatient Hospital Claims
			Outpatient Hospital Claims
		Federal Compliance
			Office of the Inspector General
			Recovery Audit Contractor
		Health Information Technology
			Encoders
			Electronic Health Records
			Computer‐Assisted Coding
			Chapter Summary
SECTION TWO: ICD-10-CM Diagnosis Coding
	Chapter 3: Introduction to ICD‐10‐CM Diagnosis Coding
		Introduction
		Overview of ICD‐10‐CM
			The History of ICD‐10‐CM Coding
			The Purpose of ICD‐10‐CM Coding
			Medical Terminology Used in ICD‐10‐CM Coding
		Organization of ICD‐10‐CM
			Chapter Structure
			Updating of ICD‐10‐CM
		ICD‐10‐CM Guidelines and Conventions
			Official Guidelines for Coding and Reporting
			Conventions
		Abstracting Diagnoses
			Abstracting Physician and Outpatient Diagnoses
			Abstracting Inpatient Diagnoses
			Abstracting Using the Mini‐Medical‐Record
			Guided Example of Abstracting Diagnoses
		Assigning Diagnosis Codes
			Locate the Main Term in the Index
			Verify Codes in the Tabular List
			Guided Example of Assigning Diagnosis Codes
		Arranging Diagnosis Codes
			More Than One Condition Treated
			Etiology/Manifestation
			Acute and Chronic Conditions
			Instructional Notes
			Other Multiple Code Situations
			Secondary Diagnosis Codes
		ICD‐10‐CM Coding and Reimbursement
			Physician Reimbursement
			Inpatient Hospital Reimbursement
			Chapter Summary
	Chapter 4: Symptoms, Signs, and Abnormal Clinical and Laboratory Findings, Not Elsewhere Classified (R00‐R99)
		Introduction
		Symptoms and Signs Refresher
		Coding Guidelines for Symptoms and Signs
		Abstracting Symptoms and Signs
			Integral, Related, and Unrelated Findings
			Uncertain Diagnoses
			Abnormal Clinical and Laboratory Findings
			Guided Example of Abstracting Symptoms and Signs
		Assigning Codes for Symptoms and Signs
			Codes for Symptoms and Signs
			Combination Codes
			Codes for Abnormal Findings
			Codes for SIRS Due to Noninfectious Process
			Glasgow Coma Scale Codes
			National Institutes of Health Stroke Scale Codes
			Guided Example of Assigning Codes for Symptoms and Signs
		Arranging Codes for Symptoms and Signs
			Confirmed Diagnosis and Related Symptoms
			Confirmed Diagnosis and Unrelated Symptoms
			Symptoms with No Confirmed Diagnosis
			Guided Example of Arranging Symptoms and Signs Codes
			Chapter Summary
	Chapter 5: Neoplasms (C00‐D49)
		Introduction
		Neoplasm Refresher
			Neoplasm‐Related Terminology
			Benign Neoplasm Behavior
			Malignant Neoplasm Behavior
		Coding Guidelines for Neoplasms
		Abstracting for Neoplasms
			Abstracting Metastases
			Guided Example of Abstracting Neoplasms
		Assigning Codes for Neoplasms
			Search for the Histological Term in the Index
			Locate Site and Behavior in the Table of Neoplasms
			Verify Codes in the Tabular List
			Guided Example of Assigning Neoplasm Codes
		Arranging Codes for Neoplasms
			Evaluation or Treatment Directed at the Primary Malignancy
			Evaluation or Treatment of the Metastasis
			Encounter Solely for Chemo‐, Radio‐, or Immunotherapy
			Evaluation or Treatment for a Complication
			Personal or Family History of Malignant Neoplasm
			Guided Example of Arranging Neoplasm Codes
			Chapter Summary
	Chapter 6: Factors Influencing Health Status and Contact with Health Services (Z00‐Z99)
		Introduction
		Purpose of Z Codes
		Coding Guidelines for Z Codes
		Abstracting for Z Codes
			Identifying the Reason for the Encounter
			Interpreting Instructional Notes
			Applying the Official Guidelines
			Guided Example of Abstracting Z Codes
		Assigning Z Codes
			Locating Main Terms
			Distinguishing Diagnoses and Procedures
			Identifying When Not to Use Z Codes
			Guided Example of Assigning Z Codes
		Arranging Z Codes
			Determining the Principal or First‐Listed Diagnosis
			Using a Single Diagnosis Code
			Selecting Additional Diagnosis Codes
			Chapter Summary
	Chapter 7: External Causes of Morbidity (V00‐Y99)
		Introduction
		Introduction to External Causes
		Coding Guidelines for External Causes
		Abstracting for External Causes
			Abstracting Intent and Cause
			Abstracting the Episode of Care
			Abstracting Place of Occurrence, Activity, and Status
			Guided Example of Abstracting External Causes
		Assigning Codes for External Causes
			Index to External Causes
			Verify in Tabular List
			Guided Example of Assigning External Cause Codes
		Arranging Codes for External Causes
			Guided Example of Arranging External Cause Codes
			Chapter Summary
	Chapter 8: Diseases of the Digestive System (K00‐K95)
		Introduction
		Digestive System Refresher
			Conditions of the Digestive System
		Coding Guidelines for the Digestive System
		Abstracting for Digestive System Conditions
			Guided Example of Abstracting for Digestive System Conditions
		Assigning Codes for Digestive System Conditions
			Guided Example of Assigning Digestive System Diagnosis Codes
		Arranging Codes for Digestive System Conditions
			Guided Example of Arranging Digestive System Diagnosis Codes
		Coding Neoplasms of the Digestive System
			Chapter Summary
	Chapter 9: Endocrine, Nutritional, and Metabolic Diseases (E00‐E89)
		Introduction
		Endocrine System Refresher
			Conditions of the Endocrine System
		Coding Guidelines for the Endocrine System
		Abstracting for Endocrine System Conditions
			Abstracting for Diabetes Mellitus
			Abstracting for Thyroid Disorders
			Guided Example of Abstracting Diagnoses for the Endocrine System
		Assigning Codes for Endocrine System Conditions
			Guided Example of Assigning Endocrine System Diagnosis Codes
		Arranging Codes for Endocrine System Conditions
			Multiple Coding for Diabetes
			Multiple Coding for Other Endocrine System Conditions
			Guided Example of Arranging Endocrine System Diagnosis Codes
		Coding Neoplasms of the Endocrine System
			Chapter Summary
	Chapter 10: Diseases of the Skin and Subcutaneous Tissue (L00‐L99)
		Introduction
		Integumentary System Refresher
			Conditions of the Integumentary System
		Coding Guidelines for the Skin and Subcutaneous Tissue
		Abstracting for Conditions of the Integumentary System
			Guided Example of Abstracting Diagnoses for the Integumentary System
		Assigning Codes for Conditions of the Integumentary System
			Guided Example of Assigning Integumentary System Diagnosis Codes
		Arranging Codes for Conditions of the Integumentary System
			Guided Example of Arranging Integumentary System Diagnosis Codes
		Coding Neoplasms of the Integumentary System
			Chapter Summary
	Chapter 11: Diseases of the Musculoskeletal System and Connective Tissue (M00‐M99)
		Introduction
		Musculoskeletal System Refresher
			Skeletal System
			Muscular System
			Conditions of the Musculoskeletal System
		Coding Guidelines for the Musculoskeletal System
		Abstracting for Conditions of the Musculoskeletal System
			Guided Example of Abstracting Diagnoses for the Musculoskeletal System
		Assigning Codes for Conditions of the Musculoskeletal System
			Recurrent and Chronic Conditions
			Guided Example of Assigning Musculoskeletal System Diagnosis Codes
		Arranging Codes for Conditions of the Musculoskeletal System
			Pathologic Fractures
			Infectious Conditions
			Osseous Defects
			External Cause
			Multiple Sites
			Guided Example of Arranging Codes for the Musculoskeletal System
		Coding Neoplasms of the Musculoskeletal System
			Chapter Summary
	Chapter 12: Injury, Poisoning, and Certain Other Consequences of External Causes (S00‐T88)
		Introduction
		Injury and Effects of Drugs Refresher
			Burns
			Traumatic Fractures
			Poisoning, Adverse Effects, Toxic Effects, and Underdosing
		Coding Guidelines for Injury and Effects of Drugs
		Abstracting Diagnoses for Injury and Effects of Drugs
			Abstracting Burns
			Abstracting Traumatic Fractures
			Abstracting Effects of Drugs
			Guided Example of Abstracting Diagnoses for Injury and Adverse Effects
		Assigning Diagnosis Codes for Injury and Effects of Drugs
			Assigning Codes for Burns
			Assigning Codes for Traumatic Fractures
			Assigning Codes for Poisoning, Adverse Effects, Toxic Effects, and Underdosing
			Special Topics
			Guided Example of Assigning Injury and Adverse Effect Diagnosis Codes
		Arranging Diagnosis Codes for Injury and Effects of Drugs
			Arranging Codes for Burns
			Arranging Codes for Traumatic Fractures
			Arranging Codes for Effects of Drugs
			Guided Example of Arranging Injury and Adverse Effects Diagnosis Codes
			Chapter Summary
	Chapter 13: Diseases of the Circulatory System (I00‐I99)
		Introduction
		Circulatory System Refresher
			The Heart Muscle
			The Conduction System
			The Blood Vessels
		Conditions of the Circulatory System
		Coding Guidelines for the Circulatory System
		Abstracting for Circulatory System Conditions
			Guided Example of Abstracting for Circulatory System Conditions
		Assigning Codes for Circulatory System Conditions
			Hypertension
			Hypertension with Heart Disease
			Hypertensive Chronic Kidney Disease
			Hypertensive Kidney Disease and Hypertensive Heart Disease
			Hypertension and Other Conditions
			Cerebrovascular Accident
			Guided Example of Assigning Codes for Circulatory System Conditions
		Arranging Codes for Circulatory System Conditions
			Myocardial Infarction and Coronary Artery Disease
			Acute and Subsequent Myocardial Infarction
			Guided Example of Arranging Codes for Circulatory System Conditions
			Chapter Summary
	Chapter 14: Diseases of the Blood and Blood‐Forming Organs and Certain Disorders Involving the Immune Mechanism (D50‐D89)
		Introduction
		Blood Refresher
			Conditions of the Blood
		Coding Guidelines for the Blood
		Abstracting for the Blood
			Guided Example of Abstracting for Conditions of the Blood
		Assigning Codes for Conditions of the Blood
			Guided Example of Assigning Codes for Conditions of the Blood
		Arranging Codes for Conditions of the Blood
			Admission for Anemia Due to Neoplastic Disease
			Admission for Anemia Due to Chemotherapy or Immunotherapy
			Admission for Anemia Due to Radiotherapy
			Admission for Adjunct Therapy
			Guided Example of Arranging Codes for Conditions of the Blood
		Coding Malignancies of the Blood
			Chapter Summary
	Chapter 15: Diseases of the Respiratory System (J00‐J99)
		Introduction
		Respiratory System Refresher
			Conditions of the Respiratory System
		Coding Guidelines for the Respiratory System
		Abstracting for Respiratory System Conditions
			Guided Example of Abstracting for Respiratory System Conditions
		Assigning Codes for Respiratory System Conditions
			Chapter‐Wide Coding
			Assigning Codes for Asthma
			Assigning Codes for COPD and Asthma
			Assigning Codes for Influenza
			Guided Example of Assigning Codes for Respiratory System Conditions
		Arranging Codes for Respiratory System Conditions
			Arranging Codes for Ventilator‐Associated Pneumonia
			Arranging Codes for Acute Respiratory Failure
			Guided Example of Arranging Codes for Respiratory System Conditions
		Coding Neoplasms of the Respiratory System
			Chapter Summary
	Chapter 16: Diseases of the Nervous System and Sense Organs (G00‐G99)
		Introduction
		Nervous System Refresher
			Conditions of the Nervous System
		Coding Guidelines for the Nervous System
		Abstracting for Conditions of the Nervous System
			Guided Example of Abstracting for Nervous System Conditions
		Assigning Codes for Conditions of the Nervous System
			Assigning Codes for Hemiplegia and Monoplegia
			Assigning Codes for Pain
			Guided Example of Assigning Codes for Nervous System Conditions
		Arranging Codes for Conditions of the Nervous System
			Guided Example of Arranging Codes for Nervous System Conditions
		Coding Neoplasms of the Nervous System
			Chapter Summary
	Chapter 17: Mental, Behavioral, and Neurodevelopmental Disorders (F01‐F99)
		Introduction
		Psychiatry Refresher
			Psychiatric Conditions
		Coding Guidelines for Psychiatry
		Abstracting Diagnoses for Psychiatry
			Guided Example of Abstracting Diagnoses for Psychiatry
		Assigning Diagnosis Codes for Psychiatry
			Assigning Codes for Bipolar Disorder
			Assigning Codes for Schizophrenic Spectrum Disorders
			Assigning Codes for Psychoactive Substance Disorders
			Guided Example of Assigning Diagnosis Codes for Psychiatry
		Arranging Diagnosis Codes for Psychiatry
			Arranging Codes for Pain
			Arranging Codes for Intellectual Disabilities
			Guided Example of Arranging Diagnosis Codes for Psychiatry
			Chapter Summary
	Chapter 18: Diseases of the Eye and Adnexa (H00‐H59)
		Introduction
		Eye Refresher
			Conditions of the Eye
		Coding Guidelines for the Eye
		Abstracting for Eye Conditions
			Abstracting Diabetic Eye Conditions
			Guided Example of Abstracting for Eye Conditions
		Assigning Codes for Eye Conditions
			Assigning Codes for Diabetic Eye Conditions
			Guided Example of Assigning Codes for Eye Conditions
		Arranging Codes for Eye Conditions
			Guided Example of Arranging Codes for Eye Conditions
		Coding Neoplasms of the Eye
			Chapter Summary
	Chapter 19: Diseases of the Ear and Mastoid Process (H60‐H95)
		Introduction
		Ear Refresher
			Conditions of the Ear
		Coding Guidelines for the Ear
		Abstracting for Ear Conditions
			Abstracting Laterality
			Abstracting for Otitis Media
			Guided Example of Abstracting for the Ear
		Assigning Codes for Ear Conditions
			Assigning Codes for Hearing Loss
			Assigning Codes for Otitis Media
			Guided Example of Assigning Codes for Ear Conditions
		Arranging Codes for Ear Conditions
			Guided Example of Arranging Codes for Ear Conditions
			Chapter Summary
	Chapter 20: Certain Infectious and Parasitic Diseases (A00‐B99)
		Introduction
		Infectious Disease Refresher
			Common Infectious Diseases
		Coding Guidelines for Infectious Diseases
		Abstracting for Infectious Diseases
			Abstracting HIV and AIDS
			Abstracting Sepsis, Severe Sepsis, and Septic Shock
			Guided Example of Abstracting for Infectious Diseases
		Assigning Codes for Infectious Diseases
			Assigning Codes for Infectious Organisms
			Assigning Codes for HIV and AIDS
			Assigning Codes for Sepsis and Severe Sepsis
			Guided Example of Assigning Infectious Disease Codes
		Arranging Codes for Infectious Diseases
			Arranging Codes for HIV and AIDS
			Arranging Codes for Severe Sepsis and Septic Shock
			Guided Example of Arranging Infectious Disease Codes
			Chapter Summary
	Chapter 21: Diseases of the Genitourinary System (N00‐N99)
		Introduction
		Genitourinary System Refresher
			Urinary System Refresher
			Male Reproductive System Refresher
			Female Reproductive System Refresher
			Conditions of the Urinary System
			Conditions of the Male Reproductive System
			Conditions of the Female Reproductive System
		Coding Guidelines for the Genitourinary System
		Abstracting for Genitourinary System Conditions
			Guided Example of Abstracting for Urinary System Conditions
		Assigning Codes for Genitourinary System Conditions
			Assigning Codes for Nephritic Syndrome and Nephrotic Syndrome
			Guided Example of Assigning Codes for Urinary System Conditions
		Arranging Codes for Genitourinary System Conditions
			Arranging Codes for Genitourinary Conditions Due to Infections
			Arranging Codes for Benign Prostatic Hyperplasia
			Guided Example of Arranging Codes for Urinary System Conditions
		Coding Neoplasms of the Genitourinary System
			Chapter Summary
	Chapter 22: Pregnancy, Childbirth, and the Puerperium (O00‐O9A)
		Introduction
		Obstetrics Refresher
			Conditions of Pregnancy
			Conditions of Childbirth
			Conditions of the Puerperium
		Coding Guidelines for Obstetrics
		Abstracting Diagnoses for Obstetrics
			Abstracting Conditions of Pregnancy
			Abstracting Conditions of Childbirth
			Abstracting Conditions of the Puerperium
			Abstracting from Obstetric Records
			Guided Example of Abstracting Diagnoses for Obstetrics
		Assigning Diagnosis Codes for Obstetrics
			Locating Obstetrical Main Terms in the Index
			Assigning Codes for the Mother’s Condition
			Assigning Codes to Identify the Term of Pregnancy
			Assigning Codes to Identify the Trimester and Weeks
			Assigning Codes to Identify the Fetus
			Assigning Codes for Prenatal Visits
			Guided Example of Assigning Obstetrics Diagnosis Codes
		Arranging Diagnosis Codes for Obstetrics
			Arranging Codes for When a Delivery Occurs
			Arranging Chapter 15 Codes with Codes from Other Chapters
			Guided Example of Arranging Obstetrics Diagnosis Codes
			Chapter Summary
	Chapter 23: Certain Conditions Originating in the Perinatal Period (P00‐P96)
		Introduction
		Perinatal Refresher
			Conditions Originating in the Perinatal Period
		Coding Guidelines for Perinatal Conditions
		Abstracting for Perinatal Conditions
			Abstracting from Newborn Records
			Guided Example of Abstracting for Perinatal Conditions
		Assigning Codes for Perinatal Conditions
			Assigning Codes for Newborn Birth Status
			Assigning Codes for Newborn Conditions
			Assigning Codes for Neonatal Examinations
			Guided Example of Assigning Perinatal Codes
		Arranging Codes for Perinatal Conditions
			Selecting the Principal Diagnosis for Birth Encounters
			Arranging Codes for Birth Weight and Estimated Gestational Age
			Arranging Codes for Bacterial Newborn Sepsis
			Guided Example of Arranging Perinatal Codes
			Chapter Summary
	Chapter 24: Congenital Malformations, Deformations, and Chromosomal Abnormalities (Q00‐Q99)
		Introduction
		Congenital Abnormalities Refresher
			Conditions Related to Congenital Abnormalities
		Coding Guidelines for Congenital Abnormalities
		Abstracting for Congenital Abnormalities
			Guided Example of Abstracting Congenital Abnormalities
		Assigning Codes for Congenital Abnormalities
			Guided Example of Assigning Congenital Abnormalities Codes
		Arranging Codes for Congenital Abnormalities
			Guided Example of Arranging Congenital Abnormalities Codes
			Chapter Summary
SECTION THREE: CPT/HCPCS Procedure Coding
	Chapter 25: Introduction to CPT Coding
		Introduction
		Overview of Cpt Coding
			The History of CPT Coding
			The Purpose of CPT Coding
			Medical Terminology Used in CPT Coding
		Organization of the Cpt Manual
			Introduction
			Tabular List
			Appendices
			Index
		CPT Guidelines
			Guided Example of Researching CPT Guidelines
		Abstracting Procedures for Cpt Coding
			Identify the Primary Service or Procedure
			Identify Secondary Services or Procedures
			Identify the Quantity of Each Procedure
			Guided Example of Abstracting Procedures
		Assigning Cpt Codes
			Research the Procedure in the Index
			Verify the Code in the Tabular List
			Guided Example of Assigning CPT Codes
		Arranging Cpt Codes
		Cpt Coding and Reimbursement
			Diagnosis–Procedure Linking
			Reimbursement Edits
			Chapter Summary
	Chapter 26: Introduction to HCPCS Coding (A0000‐V5364)
		Introduction
		Overview of Hcpcs Codes
			Categories of HCPCS Codes
		Organization of the Hcpcs Manual
			Introduction
			HCPCS Index
			HCPCS Tabular List
			Table of Drugs
			Modifiers
			Appendices
			Guidelines
		Abstracting for Hcpcs Codes and Modifiers
		Assigning Hcpcs Codes
			Coding for Transportation Services Including Ambulance (A0021‐A0999)
			Coding for Medical Supplies (A4206‐A9300, A9900‐A9999)
			Coding for Radiopharmaceutical Drugs (A9500‐A9700)
			Coding for Enteral and Parenteral Therapy (B4034‐B9999)
			Coding for Durable Medical Equipment (E0100‐E8002)
			Coding for Procedural/Professional Services (G0008‐G9990)
			Coding for Drugs (J0120‐J9999)
			Orthotics (L0112‐L9900)
			Chapter Summary
	Chapter 27: CPT Modifiers
		Introduction
		Overview of Cpt Modifiers
		Guidelines for Cpt Modifiers
		Abstracting for Cpt Modifiers
		Assigning Codes Using Cpt Modifiers
			General CPT Modifiers
			Anatomic Site Modifiers
			Evaluation and Management Modifiers
			Surgical/Procedural Modifiers
			Anesthesia Modifiers
			Radiology Modifiers
			Laboratory Modifiers
			Hospital Outpatient/Ambulatory Surgery Center Modifiers
		Arranging Codes with Cpt Modifiers
			Chapter Summary
	Chapter 28: Evaluation and Management Services (99201‐99499)
		Introduction
		Overview of Evaluation and Management Services
		Guidelines for Evaluation and Management Services
			E/M Section Guidelines
			Category Special Instructions
			1995 Documentation Guidelines for Evaluation and Management Services
			1997 Documentation Guidelines for Evaluation and Management Services
		Abstracting Evaluation and Management Services
			Abstracting the Setting
			Abstracting the Patient Type
			Abstracting the Level of Service
			Guided Example of Abstracting E/M Services
		Assigning Codes for Evaluation and Management Services
			Evaluate the Key Components
			Determine Whether Modifiers Are Needed
			Determine Whether Special Circumstances Apply
		Arranging E/M Codes
			Guided Example of Assigning E/M Codes
		Advanced Coding for Evaluation and Management Services
			Determining the Level of History
			Determining the Level of Examination
			Determining the Level of Medical Decision Making
			Hospital Outpatient E/M Coding
			Chapter Summary
	Chapter 29: Medicine Procedures (90281‐99199, 99500‐99607)
		Introduction
		Medicine Procedure Basics
			Medical Terminology
		Coding Guidelines for the Medicine Section
		Abstracting Medicine Procedures
			Abstracting Immune Globulins and Immunizations
			Abstracting Psychiatry Services
			Abstracting Dialysis and ESRD Procedures
			Abstracting Gastroenterology Procedures
			Abstracting Ophthalmology Services
			Abstracting Hearing Services
			Abstracting Cardiovascular Procedures
			Abstracting Noninvasive Vascular Studies
			Abstracting Allergy Procedures
			Abstracting Neurology Procedures
			Abstracting Infusion and Injection Procedures
			Abstracting Physical Medicine, Osteopathic, and Chiropractic
			Guided Example of Abstracting Medicine Services
		Assigning Codes for Medicine Procedures
			Immune Globulins and Immunizations (90281‐90399, 90460‐90749)
			Psychiatry (90785‐90899)
			Dialysis Procedures (90935‐90999)
			Gastroenterology Procedures (91010‐91299)
			Ophthalmology (92002‐92499) and Hearing Services (92502‐92700)
			Cardiovascular Procedures (92920‐93799)
			Noninvasive Vascular Studies (93880‐93998)
			Allergy Procedures (95004‐95199)
			Neurology Procedures (95782‐96020)
			Infusion and Injection Procedures (96360‐96549)
			Physical Medicine (97010‐97799), Osteopathic (98925‐98929), and Chiropractic (98940‐98943)
			Other Medicine Procedures
			Guided Example of Assigning Medicine Codes
		Arranging Codes for Medicine Procedures
			Using Modifiers with Medicine Codes
			Guided Example of Arranging Medicine Codes
		E/M Coding For Medicine
			Guided Example of E/M Coding for Psychiatry
			Chapter Summary
	Chapter 30: Overview of Surgery Coding (10004‐10021)
		Introduction
		Surgery Basics
			Classifications of Surgery
			Medical Terminology Used in Surgery
			The Surgical Facility
		Coding Guidelines for the Surgery Section
		Abstracting Surgery Section Procedures
			Patient Position
			Surgical Approach
			Incision Site
			Operative Report
		Assigning Surgery Codes
			Surgical Care Process
			Surgical Package
			Surgery Modifiers
		Arranging Surgery Codes
		Surgery: General Subsection (10004‐10021)
			Chapter Summary
	Chapter 31: Anesthesia Procedures (00100‐01999)
		Introduction
		Anesthesia Basics
			Anesthesia Providers
			Anesthesia Care Cycle
			Types of Anesthesia
		Coding Guidelines for the Anesthesia Section
		Abstracting Anesthesia Procedures
			Guided Example of Abstracting Anesthesia Codes
		Assigning Anesthesia Codes
			Identify the Surgical Procedure
			Assign the Anesthesia Code
			Assign the Physical Status Modifier (P1‐P6)
			Assign Any Moderate Sedation Codes (99151‐99157)
			Assign Any Qualifying Circumstances Codes (99100‐99140)
			Assign CPT and HCPCS Modifiers
			Assign Code(s) for Any Unusual Monitoring Services
			Calculate the Anesthesia Payment Formula
			Guided Example of Assigning Anesthesia Codes
		Arranging Anesthesia Codes
			Guided Example of Arranging Anesthesia Codes
			Chapter Summary
	Chapter 32: Digestive System Procedures (40490‐49999)
		Introduction
		Digestive System Procedure Basics
			Procedures of the Upper GI Tract
			Procedures of the Lower GI Tract
			Procedures of the Accessory Digestive Organs
			Procedures on the Abdominal Structures
		Coding Guidelines for Digestive System Procedures
		Abstracting Digestive System Procedures
			Guided Example of Abstracting Digestive System Procedures
		Assigning Codes for Digestive System Procedures
			Tonsillectomy
			Appendectomy
			Anastomosis
			Endoscopy
			Transplants
			Repairs
			Adhesions
			Guided Example of Assigning Digestive System Procedure Codes
		Arranging Codes for Digestive System Procedures
			Modifiers
			Guided Example of Arranging Digestive System Procedure Codes
		E/M Coding for Gastroenterology
			Guided Example of E/M Coding for Gastroenterology
			Chapter Summary
	Chapter 33: Endocrine System Procedures (60000‐60699)
		Introduction
		Endocrine System Procedure Basics
			Procedures on the Endocrine System
		Coding Guidelines for Endocrine System Procedures
		Abstracting Endocrine System Procedures
			Guided Example of Abstracting Endocrine System Procedures
		Assigning Codes for Endocrine System Procedures
			Guided Example of Assigning Endocrine System Procedure Codes
		Arranging Codes for Endocrine System Procedures
			Bilateral Procedures
			‐59 Distinct Procedural Service
			Modified Radical Neck Dissection
			Imaging Guidance
			Guided Example of Arranging Endocrine System Procedure Codes
		E/M Coding for Endocrinology
			Guided Example of E/M Coding for Endocrinology
			Chapter Summary
	Chapter 34: Integumentary System Procedures (10030‐19499)
		Introduction
		Integumentary System Procedure Basics
			Procedures of the Integumentary System
		Coding Guidelines for Integumentary System Procedures
		Abstracting Integumentary System Procedures
			Guided Example of Abstracting Integumentary System Procedures
		Assigning Codes for Integumentary System Procedures
			Using the Index
			Code Families
			Determining Quantity
			Lesion Removal
			Biopsy
			Wound Repair
			Breast Procedures
			Skin Replacements
			Guided Example of Assigning Integumentary System Procedure Codes
		Arranging Codes for Integumentary System Procedures
			Sequencing Excision of Lesion Codes
			Sequencing Wound Repair Codes
			Using Modifiers with Integumentary System Codes
			Guided Example of Arranging Integumentary System Procedure Codes
		E/M Coding for Dermatology
			Guided Example of E/M Coding for Integumentary System
			Chapter Summary
	Chapter 35: Musculoskeletal System Procedures (20100‐29999)
		Introduction
		Musculoskeletal System Procedure Basics
			Procedures of the Musculoskeletal System
		Coding Guidelines for Musculoskeletal System Procedures
		Abstracting Procedures for the Musculoskeletal System
			Guided Example of Abstracting Musculoskeletal System Procedures
		Assigning Codes for Musculoskeletal System Procedures
			Indexing of Joints and Bones
			Assigning Codes for Fracture Care
			Guided Example of Assigning Musculoskeletal System Procedure Codes
		Arranging Codes for Musculoskeletal System Procedures
			Modifiers
			Guided Example of Arranging Musculoskeletal System Procedure Codes
		E/M Coding for Orthopedics
			Guided Example of E/M Coding for the Musculoskeletal System
			Chapter Summary
	Chapter 36: Cardiovascular System Procedures (33010‐37799)
		Introduction
		Cardiovascular System Procedure Basics
			Procedures of the Cardiovascular System
		Coding Guidelines for Cardiovascular System Procedures
		Abstracting Cardiovascular System Procedures
			Guided Example of Abstracting Cardiovascular System Procedures
		Assigning Codes for Cardiovascular System Procedures
			Blood Collection
			Pacemaker Procedures
			Nonselective and Selective Catheterization
			Congenital Heart Defect Procedures
			Coronary Artery Bypass Graft
			Guided Example of Assigning Cardiovascular System Procedure Codes
		Arranging Codes for Cardiovascular System Procedures
			Radiology Services
			Multiple Surgeons
			Laterality
			Coronary Arteries
			Guided Example of Arranging Cardiovascular System Procedure Codes
		E/M Coding for Cardiology
			Guided Example of E/M Coding for Cardiology
			Chapter Summary
	Chapter 37: Hemic and Lymphatic Systems (38100‐38999) and Mediastinum and Diaphragm Procedures (39000‐39599)
		Introduction
		Hemic and Lymphatic Systems Procedure Basics
			Anatomy of the Mediastinum and Diaphragm
			Procedures of the Hemic and Lymphatic Systems
		Coding Guidelines for Hemic and Lymphatic Systems Procedures
		Abstracting Hemic and Lymphatic Systems Procedures
			Guided Example of Abstracting Hemic and Lymphatic Systems Procedures
		Assigning Codes for Hemic and Lymphatic System Procedures
			Bone Marrow/Stem Cell/Transplantation Procedures
			Lymphadenectomy
			Guided Example of Assigning Hemic and Lymphatic Systems Procedure Codes
		Arranging Codes for Hemic and Lymphatic Systems Procedures
			Modifiers
			Guided Example of Arranging Hemic and Lymphatic Systems Procedure Codes
		E/M Coding for the Hemic and Lymphatic Systems
			Guided Example of E/M Coding for the Hemic and Lymphatic Systems
			Chapter Summary
	Chapter 38: Respiratory System Procedures (30000‐32999)
		Introduction
		Respiratory System Procedure Basics
			Procedures of the Respiratory System
		Coding Guidelines for Respiratory System Procedures
		Abstracting Respiratory System Procedures
			Anatomic Approach
			Procedure Type, Extent, or Variation
			Guided Example of Abstracting Respiratory System Procedures
		Assigning Codes for Respiratory System Procedures
			Adjacent Sites or Systems
			Biopsy
			Endoscopy
			Guided Example of Assigning Respiratory System Procedure Codes
		Arranging Codes for Respiratory System Procedures
			Modifiers
			Guided Example of Arranging Respiratory System Procedure Codes
		E/M Coding for Pulmonology
			Guided Example of E/M Coding for Pulmonology
			Chapter Summary
	Chapter 39: Nervous System Procedures (61000‐64999)
		Introduction
		Nervous System Procedure Basics
			Procedures of the Nervous System
		Coding Guidelines for Nervous System Procedures
		Abstracting Nervous System Procedures
			Guided Example of Abstracting Nervous System Procedures
		Assigning Codes for Nervous System Procedures
			Assigning Codes for Basilar Skull Procedures
			Assigning Codes for Laminectomy Procedures
			Guided Example of Assigning Nervous System Procedure Codes
		Arranging Codes for Nervous System Procedures
			Modifiers
			Guided Example of Arranging Nervous System Procedure Codes
		E/M Coding for Neurology
			Guided Example of E/M Coding for Neurology
			Chapter Summary
	Chapter 40: Eye and Ocular Adnexa Procedures (65091‐68899)
		Introduction
		Eye Procedure Basics
			Procedures of the Eye and Ocular Adnexa
		Coding Guidelines for Eye Procedures
		Abstracting Eye Procedures
			Guided Example of Abstracting Eye Procedures
		Assigning Codes for Eye Procedures
			Guided Example of Assigning Eye Procedure Codes
		Arranging Codes for Eye Procedures
			Guided Example of Arranging Eye Procedure Codes
		E/M Coding for Ophthalmology
			Guided Example of E/M Coding for Ophthalmology
			Chapter Summary
	Chapter 41: Auditory System (69000‐69979) and Operating Microscope Procedures (69990)
		Introduction
		Auditory System Procedure Basics
			Procedures of the Auditory System
		Coding Overview of Auditory System Procedures
		Coding for the Operating Microscope
		Abstracting Auditory System Procedures
			Guided Example of Abstracting Auditory System Procedures
		Assigning Codes for Auditory System Procedures
			Assigning Codes for Myringotomy and Tympanostomy
			Assigning Codes for Removal of Foreign Bodies and Impacted Cerumen
			Assigning Codes for the Middle and Inner Ear
			Guided Example of Assigning Auditory System Procedure Codes
		Arranging Codes for Auditory System Procedures
			Unbundling
			‐47 Anesthesia by Surgeon
			Guided Example of Arranging Auditory System Procedure Codes
		E/M Coding for Otolaryngology
			Guided Example of E/M Coding for Otolaryngology
			Chapter Summary
	Chapter 42: Urinary (50010‐53899), Male Genital System Procedures (54000‐55899), Reproductive System (55920), and Intersex Surgery (55970‐55980) Procedures
		Introduction
		Urinary and Male Genital System Procedure Basics
			Obstructive Uropathy
			Calculi
			Congenital Anomalies
			Bladder Reconstruction
		Coding Guidelines for Urinary System Procedures
		Coding Guidelines for Male Genital System and Other Reproductive Procedures
		Abstracting Procedures for the Urinary and Male Genital Systems
			Abstracting the Anatomic Approach
			Abstracting Gender
			Guided Example of Abstracting Urinary System Procedures
		Assigning Codes for Urinary and Male Genital System Procedures
			Assigning Gender‐Specific Codes
			Assigning Codes for Urinary Catheterization
			Assigning Codes Requiring Radiologic Guidance
			Guided Example of Assigning Urinary System Procedure Codes
		Arranging Codes for Urinary and Male Genital System Procedures
			Endoscopy Coding
			Laterality Modifiers
			Modifiers for ESWL
			Guided Example of Arranging Urinary System Procedure Codes
		E/M Coding for Urology
			Guided Example of E/M Coding for Urology
			Chapter Summary
	Chapter 43: Female Genital System (56405‐58999) and Maternity Care and Delivery Procedures (59000‐59899)
		Introduction
		OB/GYN Procedure Basics
			Procedures of the Female Genital System
			Maternity Care and Delivery Procedures
		Coding Guidelines for OB/GYN Procedures
		Abstracting OB/GYN Procedures
			Anatomic Approach
			Extent of Procedure
			Guided Example of Abstracting OB/GYN Procedures
		Assigning Codes for OB/GYN Procedures
			Assigning Codes for Hysterectomy
			Assigning Codes for the Global Obstetric Package
			Guided Example of Assigning Obstetrical Procedure Codes
		Arranging Codes for OB/GYN Procedures
			Modifiers Commonly Used with OB/GYN Codes
			Guided Example of Arranging OB/GYN Procedure Codes
		E/M Coding for OB/GYN
			Guided Example of E/M Coding for Gynecology
			Chapter Summary
	Chapter 44: Radiology Services (70010‐79999)
		Introduction
		Radiology Procedure Basics
			Radiology Procedures
		Coding Guidelines for Radiology Procedures
			Supervision and Interpretation, Imaging Guidance
			Administration of Contrast Materials
			Written Report
			Additional Guidelines and Instructions
		Abstracting Radiology Procedures
			Guided Example of Abstracting Radiology Procedures
		Assigning Codes for Radiology Procedures
			Assigning Codes for Ultrasound
			Assigning Codes for Mammography
			Assigning Codes for with and without Contrast
			Assigning Codes for Radiation Oncology
			Guided Example of Assigning Radiology Procedure Codes
		Arranging Codes for Radiology Procedures
			Multiple Coding for Radiologic Guidance
			Modifiers Used with Radiology
			Guided Example of Arranging Radiology Procedure Codes
			Chapter Summary
	Chapter 45: Pathology and Laboratory Services (80047‐89398, 0001U and higher)
		Introduction
		Pathology and Laboratory Procedure Basics
			Overview of the Laboratory Testing Process
			Clinical Laboratory Improvement Amendments
		Coding Guidelines for Pathology and Laboratory Procedures
			Diagnosis Coding Based on Laboratory Results
		Abstracting Procedures for Pathology and Laboratory
			Guided Example of Abstracting Pathology and Laboratory Procedures
		Assigning Codes for Pathology and Laboratory Procedures
			Assigning Codes for Specimen Collection
			Assigning Codes for Urinalysis
			Assigning Codes for Drug Assays
			Assigning Codes for Rapid Strep Tests
			Assigning Codes for Surgical Pathology
			Assigning Codes for Pap Smears
			Billing for Laboratory Tests
			Guided Example of Assigning Pathology and Laboratory Procedure Codes
		Arranging Codes for Pathology and Laboratory Procedures
			Modifiers
			Guided Example of Arranging Pathology and Laboratory Procedure Codes
			Chapter Summary
SECTION FOUR: ICD-10-PCS Procedure Coding
	Chapter 46: Introduction to ICD‐10‐PCS Procedure Coding
		Introduction
		Overview of ICD‐10‐PCS
			History of the ICD‐10‐PCS Code Set
			Purpose of ICD‐10‐PCS Coding
			ICD‐10‐PCS Compared with ICD‐10‐CM and CPT
			Physician Documentation for PCS
			Inpatient Hospital Reimbursement
			Guided Example of Inpatient Hospital Coding
		Organization of the Icd‐10‐Pcs Coding Manual
			Introduction
			Official Guidelines
			Index
			Tables
			Appendices
			ICD‐10‐PCS Reference Manual
		ICD‐10‐PCS Code Structure
			Character 1: Section
			Character 2: Body System
			Character 3: Root Operation
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Building a PCS Code
		ICD‐10‐PCS Coding Guidelines
			A—Conventions
			B—Medical and Surgical Section Guidelines (Section 0)
			C—Obstetrics Section Guidelines (Section 1)
			D—New Technology Section Guidelines (Section X)
			Selection of Principal Procedure
			AHA Coding Clinic
		Introduction to the Steps of Icd‐10‐Pcs Procedure Coding
			Abstract Procedures from the Medical Record
			Assign ICD‐10‐PCS Codes
			Arrange ICD‐10‐PCS Codes
			Chapter Summary
	Chapter 47: Abstracting for Medical and Surgical Procedures (Section 0)
		Introduction
		Medical and Surgical Procedure Basics
			Procedure Reports
		Coding Guidelines for Medical and Surgical Procedures
			Characters of Medical and Surgical Procedures
			Official Guidelines for Coding and Reporting
		Abstracting Medical and Surgical Procedures
			Abstracting the Body System (Character 2)
			Abstracting the Root Operation (Character 3)
			Abstracting the Body Part (Character 4)
			Abstracting the Approach (Character 5)
			Abstracting the Device (Character 6)
			Abstracting the Qualifier (Character 7)
			Abstracting for Multiple Procedures
			Guided Example of Abstracting PCS Procedures
			Chapter Summary
	Chapter 48: Assigning and Arranging Codes for Medical and Surgical Procedures (Section 0)
		Introduction
		Assigning Medical and Surgical Procedure Codes
			ICD‐10‐PCS Index
			ICD‐10‐PCS Tables
			Assigning Character 3: Root Operation
			Assigning Character 4: Body Part
			Assigning Character 5: Approach
			Assigning Character 6: Device
			Assigning Character 7: Qualifier
			Guided Example of Assigning Medical and Surgical Codes
		Arranging Medical and Surgical Procedure Codes
			Components of a Procedure
			Multiple Body Parts
			Separate Anatomic Sites with the Same Body Part Value
			Multiple Root Operations on the Same Body Part
			Root Operation Is Converted
			Discontinued Procedures
			Biopsy Followed by More Definitive Treatment
			Chapter Summary
	Chapter 49: Section 0: Root Operations 5, 6, B, D, T
		Introduction
		Basics of Procedures that Take Out Some or All of a Body Part
		Coding Guidelines for Root Operations 5, 6, B, D, and T
		Abstracting for Root Operations 5, 6, B, D, and T
			Abstracting for Destruction (5)
			Abstracting for Detachment (6)
			Abstracting for Excision (B)
			Abstracting for Extraction (D)
			Abstracting for Resection (T)
			Key Criteria for Abstracting
			Guided Example of Abstracting for Excision and Resection
		Assigning Characters 4–7 For Root Operations 5, 6, B, D, and T
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Assigning Characters 4–7 for Excision and Resection
		Arranging Codes for Root Operations 5, 6, B, D, and T
			Guided Example of Arranging Codes for Excision and Resection
			Chapter Summary
	Chapter 50: Section 0: Root Operations M, S, X, Y
		Introduction
		Basics of Procedures that Put In/Put Back or Move Some/All of A Body Part
		Coding Guidelines for Root Operations M, S, X, and Y
		Abstracting for Root Operations M, S, X, and Y
			Abstracting for Reattachment (M)
			Abstracting for Reposition (S)
			Abstracting for Transfer (X)
			Abstracting for Transplantation (Y)
			Key Criteria for Abstracting
			Guided Example of Abstracting for Reposition
		Assigning Characters 4–7 for Root Operations M, S, X, and Y
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Assigning Characters 4–7 for Reposition
		Arranging Codes for Root Operations M, S, X, and Y
			Guided Example of Arranging Codes for Reposition
			Chapter Summary
	Chapter 51: Section 0: Root Operations 1, 7, L, V
		Introduction
		Basics of Procedures that Alter the Diameter or Route of a Tubular Body Part
		Coding Guidelines for Root Operations 1, 7, L, and V
			Bypass
			Occlusion and Restriction
		Abstracting for Root Operations 1, 7, L, and V
			Abstracting for Bypass (1)
			Abstracting for Dilation (7)
			Abstracting for Occlusion (L)
			Abstracting for Restriction (V)
			Key Criteria for Abstracting
			Guided Example of Abstracting for Bypass
		Assigning Characters 4–7 for Root Operations 1, 7, L, and V
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Assigning Characters 4–7 for Bypass
		Arranging Codes for Root Operations 1, 7, L, and V
			Guided Example of Arranging Codes for Bypass
			Chapter Summary
	Chapter 52: Section 0: Root Operations 8, 9, C, F, J, K, N
		Introduction
		Basics of Procedures 8, 9, C, F, J, K, and N
			Basics of Procedures That Take Out Solids, Fluids, or Gases from a Body Part (9, C, F)
			Basics of Procedures Involving Cutting or Separation Only (8, N)
			Basics of Procedures Involving Examination Only (J, K)
		Coding Guidelines for Root Operations 8, 9, C, F, J, K, and N
			Guidelines for Inspection
			Guidelines for Drainage
			Guidelines for Release and Division
		Abstracting for Root Operations 8, 9, C, F, J, K, and N
			Abstracting for Procedures That Take Out Solids, Fluids, or Gases from a Body Part
			Abstracting for Procedures Involving Cutting or Separation Only
			Abstracting for Procedures Involving Examination Only
			Guided Example of Abstracting or Inspection, Release, and Resection
		Assigning Characters 4–7 for Root Operations 8, 9, C, F, J, K, and N
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Assigning Characters 4–7 for Inspection, Release, and Resection
		Arranging Codes for Root Operations 8, 9, C, F, J, K, and N
			Guided Example of Arranging Codes for Inspection, Release, and Resection
			Chapter Summary
	Chapter 53: Section 0: Root Operations 0, 2, 3, 4, G, H, P, Q, R, U, W
		Introduction
		Basics of Procedures 0, 2, 3, 4, G, H, P, Q, R, U, and W
			Basics of Procedures That Always Involve a Device
			Basics of Procedures That Define Other Repairs
			Basics of Procedures That Define Other Objectives
		Coding Guidelines for Root Operations 0, 2, 3, 4, G, H, P, Q, R, U, And W
		Abstracting for Root Operations 0, 2, 3, 4, G, H, P, Q, R, U, and W
			Abstracting for Procedures That Always Involve a Device
			Abstracting for Procedures That Define Other Repairs
			Abstracting for Procedures That Define Other Objectives
			Guided Example of Abstracting for Fusion and Resection
		Assigning Characters 4–7 for Root Operations 0, 2, 3, 4, G, H, P, Q, R, U, and W
			Character 4: Body Part
			Character 5: Approach
			Character 6: Device
			Character 7: Qualifier
			Guided Example of Assigning Characters 4–7 for Fusion and Resection
		Arranging Codes for Root Operations 0, 2, 3, 4, G, H, P, Q, R, U, and W
			Guided Example of Arranging Codes for Fusion and Resection
			Chapter Summary
	Chapter 54: Sections 1–9: Medical and Surgical‐Related Procedures
		Introduction
		Basics of Medical and Surgical‐Related Procedures
		Coding Guidelines for Medical and Surgical‐Related Procedures
		Abstracting for Medical and Surgical‐Related Procedures
			Abstracting for the Placement (2), Administration (3), and Measurement and Monitoring (4) Sections
			Abstracting for the Extracorporeal or Systemic (5, 6) Procedures Sections
			Abstracting for the Osteopathic (7), Chiropractic (9), and Other Procedures (8) Sections
			Guided Example of Abstracting for Medical and Surgical–Related Procedures
		Assigning Characters 4–7 for Medical and Surgical–Related Procedures
			Assigning Codes for Obstetrics (1)
			Guided Example of Assigning Characters 4–7 for Medical and Surgical–Related Procedures
		Arranging Codes for Medical and Surgical‐Related Procedures
			Guided Example of Arranging Codes for Medical and Surgical–Related Procedures
			Chapter Summary
	Chapter 55: Sections B–D, F–H, X: Ancillary Procedures and New Technology
		Introduction
		Basics of Ancillary Procedures
		Coding Guidelines for Ancillary Procedures
		Abstracting for Ancillary Procedures
			Key Criteria for Abstracting Ancillary Procedures
			Abstracting for Radiology Procedures (Sections B, C, and D)
			Abstracting for Sections F, G, and H
			Guided Example of Abstracting for Ancillary Procedures
		Assigning Characters 4–7 for Ancillary Procedures
			Guided Example of Assigning Characters 4–7 for Ancillary Procedures
		Arranging Codes for Ancillary Procedures
			Guided Example of Arranging Codes for Ancillary Procedures
		New Technology (Section X)
			Structure of New Technology Codes
			Coding Guidelines for New Technology Procedures
			Assigning New Technology Codes
			Chapter Summary
SECTION FIVE: Putting It All Together
	Chapter 56: Advanced Coding Skills
		Introduction
		Coding from Chart Notes
			Annotated Example of Coding from Chart Notes
		Coding from Operative Reports
			Annotated Example of Coding from Operative Reports
			Chapter Summary
	Chapter 57: Professionalism and Patient Relations
		Introduction
		Professionalism Basics
			Real‐World Professionalism Scenarios
		Professionalism and Your Employer
			Job Descriptions
			At‐Will Employment
			Probationary Period
			Human Resources Department
		Professional Communication
			Verbal Communication
			Nonverbal Communication
			Written Communication
		Professional Workplace Relationships
		Professional Patient Relations
			Poor Service to Patients
			Excellent Service to Patients
			Assisting Distressed Patients
			Chapter Summary
Glossary
References
Index
Coder’s Index
Key Criteria to Abstracting Tables