Organizational Behaviour: Improving Performance and Commitment in the Workplace

Table of Contents and Preface
	Cover
	Title Page
	Copyright
	Dedication
	About the Authors
	Brief Contents
	Contents
	Preface
		Does Any of This Stuff Really Matter?
		If That Theory Doesn’t Work, Then Why Is It in the Book?
		How Does All This Stuff Fit Together?
		Does This Stuff Have to Be So Dry?
		The Fifth Canadian Edition: New and Improved Coverage
		Chapter-by-Chapter Changes
	Special Features: OB Focus Boxes
	Special Features: In-Chapter Sections
	Special Features: End-of-Chapter Sections
	Award Winning Technology
		Instructor Resources
	Connect
		Effective. Efficient. Easy to Use.
	Acknowledgments
Chapter 1: What Is Organizational Behaviour?
	Introduction
		What Is Organizational Behaviour?
	What Is Organizational Behaviour?
		Organizational Behaviour Defined
		The Role of Management Theory
		An Integrative Model of OB
	Does Organizational Behaviour Matter?
		Building a Conceptual Argument
		Research Evidence
	How Do We “Know” What We Know About Organizational Behaviour?
		Moving Forward in This Book
	Takeaways
	Key Terms
	Discussion Questions
	Case • IKEA
	Exercise • Is OB Common Sense?
	OB Assessments
Chapter 2: Job Performance
	Introduction
	Job Performance
	What Does it Mean to be A “Good Performer”?
		Task Performance
		Citizenship Behaviour
		Counterproductive Behaviour
		Summary: What Does It Mean to Be a “Good Performer”?
	Trends Affecting Performance
		Knowledge Work
		Service Work
	Application: Performance Management
		Management by Objectives
		Behaviourally Anchored Rating Scales
		360-Degree Feedback
		Forced Ranking
		Social Networking Systems
	TakeAways
	Key Terms
	Discussion Questions
	Case • Accenture
	Exercise • Performance of a Server
	OB Assessments • Helping
Chapter 3: Organizational Commitment
	Introduction
	Organizational Commitment
	What Does It Mean to Be “Committed”?
		Forms of Commitment
		Forms of Commitment in Combination
		Withdrawal Behaviour
		Summary: What Does It Mean to Be “Committed”?
	Trends That Affect Commitment
		Diversity of the Workforce
		The Changing Employee–Employer Relationship
	Application: Commitment Initiatives
	Takeaways
	Key Terms
	Discussion Questions
	Case • Lyft
	Exercise • Reacting to Negative Events
	OB Assessments • Affective Commitment
Chapter 4: Personality, Cultural Values, and Ability
	Introduction
		Personality, Cultural Values, and Ability
	Personality, Cultural Values, and Ability
	How Can We Describe What Employees Are Like?
		The Big Five
		Cultural Values
		Summary: How Can We Describe What Employees Are Like?
	What Does It Mean For An Employee To Be “Able”?
		Cognitive Ability
		Emotional Ability
		Physical Ability
		Summary: What Does It Mean for an Employee to Be “Able”?
	How Important Are These Individual Differences?
	Application: Personality and Cognitive Ability Tests
	Takeaways
	Key Terms
	Discussion Questions
	Case • Marriott
	Exercise • Guessing Personality Profiles
	OB Assessments • The Big Five
Chapter 5: Job Satisfaction
	Introduction
	Job Satisfaction
	Why Are Some Employees More Satisfied Than Others?
		Value Fulfillment
		Satisfaction with the Work Itself
		Mood and Emotions
		Summary: Why Are Some Employees More Satisfied than Others?
	How Important Is Job Satisfaction?
		Life Satisfaction
	Application: Tracking Satisfaction
	Takeaways
	Key Terms
	Discussion Questions
	Case • Activision Blizzard
	Exercise • Job Satisfaction across Jobs
	OB Assessments • Core Job Characteristics
Chapter 6: Stress
	Introduction
	Stress
	Why Are Some Employees More “Stressed” Than Others?
		Types of Stressors
		How Do People Cope with Stressors?
		The Experience of Strain
		Accounting for Individuals in the Stress Process
		Summary: Why Are Some Employees More “Stressed” than Others?
	How Important Is Stress?
	Application: Stress Management
		Assessment
		Reducing Stressors
		Providing Resources
		Reducing Strains
	Takeaways
	Key Terms
	Discussion Questions
	Case • CGI
	Exercise • Managing Stress
	OB Assessments • Type A Behaviour Pattern
Chapter 7: Motivation
	Introduction
	Motivation
	Why Are Some Employees More Motivated than Others?
		Expectancy Theory
		Goal Setting Theory
		Equity Theory
		Psychological Empowerment
		Summary: Why Are Some Employees More Motivated than Others?
	How Important Is Motivation?
	Application: Compensation Systems
	Takeaways
	Key Terms
	Discussion Questions
	Case: Sobeys
	Exercise • Explaining Pay Differences
	OB Assessments • The Meaning of Money
Chapter 8: Trust, Justice, and Ethics
	Introduction
	Trust, Justice, and Ethics
	Why are Some Authorities More Trusted Than Others?
		Trust
		Justice
		Ethics
		Summary: Why Are Some Authorities More Trusted than Others?
	How Important Is Trust?
	Application: Social Responsibility
	Takeaways
	Key Terms
	Discussion Questions
	Case • Capital Power
	Exercise • Unethical Behaviour
	OB Assessments • Trust Propensity
Chapter 9: Learning and Decision Making
	Introduction
	Learning and Decision Making
	Why do Some Employees Learn to Make Decisions Better than Others?
		Types of Knowledge
		Methods of Learning
		Methods of Decision Making
		Decision-Making Problems
		Summary: Why Do Some Employees Learn to Make Decisions Better than Others?
	How Important Is Learning?
	Application: Training
	Takeaways
	Key Terms
	Discussion Questions
	Case • Slack Technologies
	Exercise • Decision-Making Bias
	OB Assessments • Goal Orientation
Chapter 10: Communication
	Introduction
		Communication
	Communication
		The Communication Process
	What Does it Mean to be a “Good Communicator”?
		Face-to-Face Communication
		Computer-Mediated Communication
		The Communication Process: Potential Issues
		Summary: What Does It Mean to Be a “Good Communicator”?
	Communication Networks
		Formal Communication
		Formal Networks
		Informal Communication Networks
	How Important Is Communication?
	Application: Interviewing
	Takeaways
	Key Terms
	Discussion Questions
	Case • Feeling Zoomed Out
	Exercise • Communicating without Words
	OB Assessments • Are You an Active Listener
Chapter 11: Team Characteristics and Processes
	Introduction
	Team Characteristics
	What Characteristics Can Be Used to Describe Teams?
		Types of Teams
		Variations within Team Types
		Team Interdependence
		Team Composition
		Summary: What Characteristics Can Be Used to Describe Teams?
	Team Processes
	Why Are Some Teams More Than the Sum of Their Parts?
		Taskwork Processes
		Teamwork Processes
		Team States
		Summary: Why Are Some Teams More than the Sum of Their Parts?
	How Important Are Team Characteristics and Processes?
	Application: Training Teams
		Transportable Teamwork Competencies
		Cross-Training
		Team Process Training
		Team Building
	Takeaways
	Key Terms
	Discussion Questions
	Case • Google
	Exercise • Paper Plane Corporation
	OB Assessments • Interdependence
Chapter 12: Power, Influence, and Negotiation
	Introduction
	Power, Influence, and Negotiation
	Why Are Some People More Powerful than Others?
		Acquiring Power
		Using Influence
		Power and Influence in Action
		Negotiations
		Summary: Why Are Some People More Powerful than Others?
	How Important Are Power and Influence?
	Application: Alternative Dispute Resolution
	Takeaways
	Key Terms
	Discussion Questions
	Case • GSK
	Exercise • Lobbying for Influence
	OB Assessments • Political Skill
Chapter 13: Leadership Styles and Behaviours
	Introduction
	Leadership: Styles and Behaviours
	Why Are Some Leaders More Effective Than Others?
		Leader Decision-Making Styles
		Day-to-Day Leadership Behaviours
		Transformational Leadership Behaviours
		Summary: Why Are Some Leaders More Effective than Others?
	How Important Is Leadership?
	Application: Leadership Training
	Takeaways
	Key Terms
	Discussion Questions
	Case • Spotify
	Exercise • Take Me To Your Leader
	OB Assessments • Initiating Structure and Consideration
Chapter 14: Organizational Structure
	Introduction
	Organizational Structure
	Why Do Some Organizations Have Different Structures Than Others?
		Elements of Organizational Structure
		Organizational Design
		Common Organizational Forms
		Summary: Why Do Some Organizations Have Different Structures than Others?
	How Important is Structure?
	Application: Restructuring
	Takeaways
	Key Terms
	Discussion Questions
	Case • Mattel
	Exercise • Creative Cards, Inc
	OB Assessments • Centralization
Chapter 15: Organizational Culture and Change
	Introduction
	Organizational Culture
	Why Do Some Organizations Have Different Cultures Than Others?
		Culture Components
		General Culture Types
		Specific Culture Types
		Culture Strength
		Maintaining an Organizational Culture
		Summary: Why Do Some Organizations Have Different Cultures than Others?
	The Culture Change Process
		Analysis and Diagnosis: Is There a Need to Change?
		Understanding and Managing Resistance: What Conditions Might Help or Hinder Change Efforts?
		How Appropriate Are the Change Interventions?
		Was the Change Effort Successful?
	How Important Is Organizational Culture?
	Application: Managing Socialization
	Takeaways
	Key Terms
	Discussion Questions
	Case • HBO
	Exercise • University Culture
	OB Assessments • Creativity Culture
Glossary
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