New Public Management in Africa: Contemporary Issues

Preface
Contents
Notes on Contributors
List of Figures
List of Tables
List of Boxes
1: New Public Management in Africa: An Introduction
	Introduction
	Public Service Governance in Africa
	New Public Management and Core Issues and Themes in Africa
	Theoretical Pathway to New Public Management
	Structure of the Book
	Conclusion
	References
2: Market Orientation in the Public Sector: The Perspective from an Emerging Economy
	Introduction
	Background and Definition
	Methodology
	Market Orientation in the Public Sector
	Application of Market Orientation Within the African Public Sector
	Antecedents of Market Orientation in the Public Sector
	The External Environmental Factors Influencing the MO–Performance Relationship
	External and Internal Market Orientation
		Dimensions of External Market Orientation and Performance
		Internal Market Orientation Components and Organisational Performance
	Synthesising Academic Research on Public Sector Market Orientation in Africa
	Research Gaps and Direction for Future Research
	References
3: Leveraging Trust to Enhance the Public Sector Brand in Africa
	Introduction
	The Paradigm Shift to New Public Management and Public Value Management in Africa
	Popular Trust in African Institutions
	Corruption and Trust in the Public Sector
	Trust in Times of Uncertainty: The Case of COVID-19
	Branding the Public Sector in Africa as Trustworthy: A Recommendation
	Conclusion
	References
4: The Trust Puzzle: Policy Implications for Promoting Good Governance in Africa
	Introduction
	Literature Review of Public Trust Within the Context of the New Public Management in Africa
	The Context of Trust in Public Administration and the New Public Management
	The Relevance of the New Public Administration’s Trust in Government
	Utility of Veblen’s Trained Incapacity and Dewey’s Occupational Psychosis to Trust in NPM
	Methodology
	Findings and Discussions
		Public Trust in Politicians
		Voice, Accountability, and Public Trust
		Freedom of Expression and Trust
		Judicial Independence and Public Trust
		Approval of Democracy and Trust
		Control of Corruption and Trust in Government
	Policy Implications and Recommendations
	References
5: Leadership and Human Capital Management in New Public Management
	Introduction
	Literature Review
		Human Capital Management Model
		Leadership Style and NPM
	Study Methodology
	Discussions of Lessons on Leadership and HCM of NPM in Africa
	Training, Capacity Building, and Public Service Delivery in Nigeria
	Staff Level, Recruitment, and HCM Performance in Kenya
	Leadership and Performance Management in NPM, Kenya
	Public Leadership and NPM Experience in Zimbabwe
	Leadership and Accountability in NPM Experience, Zimbabwe
	Conclusion, Implications, and Recommendations
	References
6: Logistics in the New Public Management Framework in Africa
	Introduction
	New Public Management and the Basis for Its Development
	Theories Underpinning the Development of NPM and Their Consequences
		Public Choice Theory
		Principal–Agent Theory
		Transaction Cost Theory
	Expansion and Spread of NPM Across the Globe
	Some Benefits and Drawbacks of NPM
		Benefits of NPM
			Decentralisation
			Contracting out and Performance Contracting
			Privatisation and Public–Private Partnership
			Corporatisation
		Drawbacks of NPM
			Danger of Centralisation
			Tendency for Corruption
			Use of Private Management Technique
	Deployment of NPM Style in Logistics: Roads, Rails, and Ports of African Countries
		Nigeria
		Other African Countries
	Challenges Bedevilling the Implementation and Effectiveness of NPM in African Countries
	Conclusion
	References
7: Contractualism in the Urban Water Policy Reforms in Ghana
	Background
	New Public Management
	Contracting Out in the Public Sector
	History of Urban Water Reform in Ghana
	NPM Reforms and Private Sector Involvement in Water Sector
	Contradictions in the Contractual Arrangement
	Collaboration with Civil Society
	Management Contract: The Aqua Vitens Rand Ltd
	Clash of Organisational Culture: GWCL Versus AVRL
	Performance Management: The AVRL
	Discussion and Concluding Remarks
	References
8: The New Public Management (NPM) and Outsourcing: An African Perspective
	Introduction
	The Concept of Outsourcing
		NPM: A Catalyst for Public Sector Outsourcing
	Public Sector Outsourcing: A Theoretical Framework
		Public Choice Theory
		Agency Cost Theory
		Transaction Cost Theory
	Risk Management of Outsourcing
	Strategies to Ensure Effective Outsourcing in the Public Sector
		Identify Core Competencies
		Evaluate Opportunities
		Supplier Selection
		Organise the Transition Process
		Monitor and Evaluate the Performance
	A Case on Outsourcing Vaccine Logistics to the Private Sector in Western Cape Province in South Africa
		Effective Vaccine Management
	Practical Recommendations for the Public Sector in Africa
	Conclusion
	References
9: Enhancing Public Sector Quality Performance Using Total Quality Management in Developing Economies
	Introduction
	The Concept of TQM
	TQM in Africa
	TQM in the Public Sector
	The Link Between NPM and TQM
	The TQM Practices
		Management Leadership
		Employee Training
		Employee Relations
		Quality Data and Reporting
		Supplier Quality management
		Product/Service Design
		Process Management
		Customer Relations Management
	Quality Performance
	Cases of TQM Application in the Public Sector
		Case One: Service Improvement Plan in the South African Public Sector
		Case Two: Implementation of 5S-KAIZEN-TQM in Public Hospitals in Egypt
	Recommendations for the Public Sector in Developing Economies
	References
10: Public Sector Restructuring and Public–Private Partnerships in Africa
	Introduction
	Public Sector Restructuring
		Public Sector Reforms: A Fragmented Field
		Redefining the Role of the Public Sector
		NPM in Botswana
	Public–Private Partnerships
		Education Reforms in Africa
		Healthcare Reforms in Africa
			Health System Reforms in Botswana
			Health System Reforms in Seychelles
			Health System Reforms in Kenya
	Conclusions
	References
11: Managing Complexity in the Public Sector: The Case of African Higher Education
	Introduction
	Complex Systems Design and Public Sector Infrastructure
	Complexity in Education Reforms
		Africa and The Bologna Process
		Regionalism and the Bologna Process
			Central African Economic and Monetary Community (CEMAC)
			East African Community (EAC)
			Southern African Development Community (SADC)
			West African Monetary and Economic Union (WAMEU)
	Teacher Training for Sustainable Development
	Conclusions
	References
		Further Reading
12: Digitalisation and New Public Management in Africa
	Introduction
	The Upside and Downside of Digitalisation of Government Services
	Trends in the Digitalisation of Government Activities in Africa
	Digitalisation of Government Activities and Corruption in Africa
	Achieving Digitalisation of Public Sector Institutions in Africa
	The Future of Digitalisation of Government Activities
	Recommendation for African Countries
	Conclusion
	References
13: The New Public Management and the Way Forward in Africa
	Introduction
	NPM and Contextual Issues in Africa: Lessons from the Book
	New Trends in Public Sector Management
	Implications for Public Sector Institutions in Africa
	Conclusion
	References
Index