New Loss Prevention: Redefining Shrinkage Management

Contents......Page 8
List of Figures and Tables......Page 11
List of Abbreviations......Page 12
1 Introduction......Page 14
Research methodology......Page 17
Structure of the book......Page 18
New loss prevention......Page 19
Acknowledgements......Page 20
2 Retailing and Shrinkage in Context......Page 21
A short history of retailing......Page 22
Help yourself – Self selection in retailing......Page 25
Challenges of complexity......Page 28
Specialisation and competition......Page 32
Technologies and retailing......Page 33
Going global – Shrinkage across frontiers......Page 35
21st century retailing and shrinkage......Page 38
What is shrinkage?......Page 40
The four ‘buckets’ of shrinkage......Page 41
Known and unknown shrinkage......Page 47
Malicious and non-malicious shrinkage......Page 49
Contextualising shrinkage......Page 50
Putting a value on shrinkage......Page 51
Reframing shrinkage......Page 55
Scale of the problem......Page 57
The cost of managing shrinkage......Page 61
Indirect costs of shrinkage......Page 62
Retail risk and shrinkage......Page 63
Goods vulnerable to shrinkage – Hot products......Page 64
Hot products – Malicious and non-malicious......Page 68
Estimating the causes of shrinkage......Page 69
Getting to grips with shrinkage......Page 72
External theft – The ‘bogeyman’ of shrinkage?......Page 73
Internal theft – The enemy within?......Page 80
Inter-company fraud – Process driven loss?......Page 88
Process failure – The acceptable face of shrinkage?......Page 90
Understanding shrinkage......Page 96
6 Traditional Approaches to Loss Prevention......Page 97
A regrettable yet inevitable function......Page 99
Living in a data desert......Page 100
Loss prevention as security......Page 103
Policing retailing......Page 104
Working in isolation......Page 105
Constantly searching for the ‘bogeyman’ of shrinkage......Page 106
Seeking the technological ‘fix’......Page 108
Old loss prevention – Turning the corner......Page 111
7 Operational Failure as a Driver of Shrinkage......Page 113
Understanding operational failures......Page 114
Opportunity through operational failure......Page 116
Operational failure and malicious shrinkage......Page 120
Focusing on operational failures first......Page 122
Operational failure as a driver of shrinkage......Page 124
Key principles......Page 126
The Shrinkage Road Map......Page 128
Identifying operational failures......Page 140
9 Introducing New Loss Prevention......Page 142
Strategic factors......Page 144
Organisational factors......Page 151
Operational factors......Page 171
New loss prevention: The loss prevention pyramid......Page 174
10 Implementing New Loss Prevention......Page 176
Breaking the shrinkage ‘life cycle’......Page 177
Time for change......Page 178
Adding value to the business......Page 179
Loss prevention as agents of change......Page 180
Opportunity, shrinkage and operational failures......Page 181
Taking a journey on the Shrinkage Road Map......Page 183
Getting started: Tipping points and securing senior management commitment......Page 184
Collaborating on shrinkage......Page 185
The role of technology in shrinkage management......Page 187
Breaking the Shrinkage Cycle: The loss prevention pyramid......Page 188
New loss prevention......Page 189
Bibliography......Page 190
C......Page 200
G......Page 201
M......Page 202
R......Page 203
S......Page 204
Y......Page 205