MGMT: principles of management

Title......Page 2
Copyright......Page 3
Contents......Page 5
 1 Management......Page 9
  1-1 Management Is…......Page 11
  1-2 Management Functions......Page 12
  1-3 Kinds of Managers......Page 14
  1-4 Managerial Roles......Page 18
  1-5 What Companies Look for in Managers......Page 23
  1-6 Mistakes Managers Make......Page 24
  1-7 The Transition to Management: The First Year......Page 26
 2 Organizational Environments and Cultures......Page 29
  2-1 Changing Environments......Page 31
  2-2 General Environment......Page 34
  2-3 Specific or Task Environment......Page 38
  2-4 Making Sense of Changing Environments......Page 42
  2-5 Organizational Cultures: Creation, Success, and Change......Page 44
 3 Ethics and Social Responsibility......Page 49
  3-1 Unethical Workplace Behaviours......Page 51
  3-3 Influences on Ethical Decision Making......Page 53
  3-4 Practical Steps to Ethical Decision Making......Page 59
  3-5 Social Responsibility......Page 63
  3-6 Responses to Demands for Social Responsibility and Impact on Economic Performance......Page 68
 4 Planning and Decision Making......Page 73
  4-1 Benefits and Pitfalls of Planning......Page 75
  4-2 How to Make a Plan That Works......Page 76
  4-3 Planning From Top to Bottom......Page 80
  4-4 Steps and Limits to Rational Decision Making......Page 84
  4-5 Using Groups to Improve Decision Making......Page 88
 5 Organizational Strategy......Page 93
  5-1 Sustainable Competitive Advantage......Page 95
  5-2 Strategy-Making Process......Page 98
  5-3 Corporate-Level Strategies......Page 101
  5-4 Industry-Level Strategies......Page 106
  5-5 Firm-Level Strategies......Page 110
 6 Innovation and Change......Page 115
  6-1 Why Innovation Matters......Page 117
  6-2 Managing Innovation......Page 121
  6-3 Organizational Decline: The Risk of Not Changing......Page 127
  6-4 Managing Change......Page 129
 7 Global Management......Page 137
  7-1 Global Business, Trade Rules, and Trade Agreements......Page 139
  7-2 Consistency or Adaptation?......Page 145
  7-3 Forms of Global Business......Page 147
  7-4 Finding the Best Business Climate......Page 151
  7-6 Preparing for an International Assignment......Page 156
 8 Designing Adaptive Organizations......Page 159
  8-1 Departmentalization......Page 161
  8-2 Organizational Authority......Page 169
  8-3 Job Design......Page 171
  8-4 Intra-Organizational Processes......Page 173
  8-5 Inter-Organizational Processes......Page 176
 9 Leading Teams......Page 181
  9-1 The Good and Bad of Using Teams......Page 183
  9-2 Kinds of Teams......Page 186
  9-3 Work Team Characteristics......Page 191
  9-4 Enhancing Work Team Effectiveness......Page 197
 10 Managing Human Resource Systems......Page 203
  10-1 Employment Legislation......Page 205
  10-2 HR Planning......Page 209
  10-3 Selection......Page 212
  10-4 Training......Page 218
  10-5 Performance Appraisal......Page 221
  10-6 Compensation and Employee Separation......Page 225
 11 Managing Individuals and a Diverse Workforce......Page 231
  11-1 Diversity: Differences That Matter......Page 233
  11-2 Surface-Level Diversity......Page 236
  11-3 Deep-Level Diversity......Page 243
  11-4 Managing Diversity......Page 245
 12 Motivation......Page 251
  12-1 Basics of Motivation......Page 253
  12-2 Equity Theory......Page 260
  12-3 Expectancy Theory......Page 264
  12-4 Reinforcement Theory......Page 266
  12-5 Goal-Setting Theory......Page 270
  12-6 Motivating with the Integrated Model......Page 273
 13 Leadership......Page 275
  13-2 Who Leaders Are and What Leaders Do......Page 277
  13-3 Putting Leaders in the Right Situation: Fiedler's Contingency Theory......Page 283
  13-4 Adapting Leader Behaviour: Path–Goal Theory......Page 287
  13-5 Adapting Leader Behaviour: Normative Decision Theory......Page 290
  13-7 Visionary Leadership......Page 294
 14 Managing Communication......Page 299
  14-1 Perception and Communication Problems......Page 301
  14-2 Kinds of Communication......Page 304
  14-3 Managing One-on-One Communication......Page 311
  14-4 Managing Organization-Wide Communication......Page 315
 15 Control......Page 321
  15-1 The Control Process......Page 323
  15-2 Control Methods......Page 327
  15-3 What to Control?......Page 331
 16 Managing Information in a Global World......Page 341
  16-1 Strategic Importance of Information......Page 343
  16-2 Characteristics and Costs of Useful Information......Page 346
  16-3 Capturing, Processing, and Protecting Information......Page 350
  16-4 Accessing and Sharing Information and Knowledge......Page 358
 17 Managing Service and Manufacturing Operations......Page 363
  17-1 Productivity......Page 365
  17-2 Quality......Page 367
  17-3 Service Operations......Page 372
  17-4 Manufacturing Operations......Page 375
  17-5 Inventory......Page 377
Endnotes......Page 382
 C......Page 407
 E......Page 409
 G......Page 410
 J......Page 411
 M......Page 412
 P......Page 413
 R......Page 414
 T......Page 415
 Y......Page 416