Managing a Hospital: How to Succeed as a Clinical Leader in the Post-Pandemic Age

Preface
Acknowledgments
Key Messages
Contents
About the Author
List of Figures
Introduction
1: Safety First
	1.1	 Patient Safety rounds
	1.2	 Safety at Point of Care: Safety Cross
	Reference
2: Prove Quality
	2.1	 Outcome Data Is the Most Important
	2.2	 Volume Data Reflect Quality
	2.3	 Present Complication Data, But Do It Right
	2.4	 Document Adherence to Guidelines
	2.5	 What About Quality Data in Psychiatry?
	2.6	 Help Patients Who Want a Second Opinion
	2.7	 The Importance of Respecting Patient Preferences
	2.8	 Physicians Doing Research Is a Quality Marker
	2.9	 Support Employees Who Want External Training
	Reference
3: Show Empathy
	3.1	 Empathy Is a Core Value for Hospitals
	3.2	 Be Aware of Your Behavior
	3.3	 The Hospital Is Not a Repair Shop: It Is All About Empathy
	Reference
4: Reduce the Administrative Burden
	4.1	 Organization: Chain of Command
	4.2	 Organization: Hospital Support Staff
	4.3	 Make the Administrative Staff Efficient
	4.4	 Power Up Your Routines
		4.4.1	 Make the Meeting Agenda Efficient
		4.4.2	 The “Must Have” Meetings
		4.4.3	 Additional Meetings
	4.5	 Energize the Organization
	Reference
5: Take Control of Finances
	5.1	 Macro Perspective: Big Challenges
	5.2	 Core Curriculum of Hospital Finance
	5.3	 Capitation and Fee for Service
	5.4	 Hospital Payment Based on Diagnosis
	5.5	 Hospital Payment Based on Value
	5.6	 You Need to Read This Brief Theory
	5.7	 Know Your Metrics
	5.8	 The Good, the Bad, and the Ugly
	5.9	 Be Up to Date on Clinical Activity
	5.10	 Be Up to Date on Procedure Cost
	5.11	 Be Up to Date on Employee Numbers
	5.12	 Flat Budget Cuts Are Demoralizing
	5.13	 Keep Your Finger on the Pulse
	5.14	 The Role of the Finance Manager
	5.15	 Avoid Fragmentation of Responsibility
	5.16	 Hunt Down the Big Five
	5.17	 Doctors vs. Managers
	5.18	 Be Professional with Evidence-Based Medicine
	5.19	 New Expensive Technology: A Case for Bundled Payment?
	5.20	 A Leader Has Total Responsibility
	5.21	 Best Practice Budget Process
	5.22	 Manager Profiles and Budget
	5.23	 Have Responsibility Centers: Avoid Cost Centers
	5.24	 Running Hospital Means Running Business
	5.25	 How to Measure Hospital Productivity?
	5.26	 Optimize the Number of Nurses
	5.27	 Management and Financial Crisis
	5.28	 Avoid Outsourcing to Monopolies
	5.29	 Use Consultant Companies Only if You Know Where to Go
	References
6: How to Make Decisions
	6.1	 The Art of Making Decisions
		6.1.1	 The Big Decisions
	6.2	 The Power of Compassionate Leadership
	6.3	 World Café to Empower Decisions
	6.4	 Make Sure You Involve the Employees
	6.5	 Dialogue with the Labor Unions
	6.6	 Formal and Informal Leadership
	References
7: See Your Employees and Define Your Personal Added Value
	7.1	 Be Fair and Show Respect
	7.2	 Celebrate Achievements
	7.3	 See Your Employees When They Work
	7.4	 Listen More and Do It Right
	7.5	 Define Your Hospital’s Core Values
	7.6	 Define Your Personal Added Value
	7.7	 Do Employee Pulse Surveys
8: Useful Tips for Becoming a Better Leader
	8.1	 Do You Really Need an MBA?
	8.2	 Does the Leader Need Medical Insight?
	8.3	 Improve Your Weak Points
	8.4	 Never Punish Collectively
	8.5	 When Employees Do Serious Errors
	8.6	 Don’t Waste Time Checking Every Travel Bill
	8.7	 How to Dress
	8.8	 Be Friendly, But Not a Friend
	8.9	 Make Your Boss Shine
	8.10	 Minimize Bureaucracy
	8.11	 Open-Plan Office: A Health Hazard?
	8.12	 Negativity Is Like a Contagious Disease: Stop It
	8.13	 Loyalty Is as Fundamental as Honesty
	8.14	 The Right Attitude
	8.15	 Managing Prima Donnas
	8.16	 In-hospital Romance and Forbidden Love
	8.17	 Avoid Nepotism
	8.18	 #meetoo
	8.19	 Zero-Tolerance for Harassment
	8.20	 Show Respect for the Non-medical Personnel
	8.21	 Hiring and Dismissing People
	8.22	 Don’t Let the HR People Pick Leaders
	8.23	 Support Employees When They Need You
	8.24	 Do Not Allow Administrative Staff Mess Up the Command Line
	8.25	 When You Need a Good Lawyer
	8.26	 When the Leader Takes It All
	References
9: How to Meet the Press
	9.1	 The art of Communication with Media
	9.2	 Be Prepared for Media Scandals
	9.3	 Tips and Pitfalls During TV Interview
	9.4	 The Art of Apologizing
10: How to Get Control Over Your Own Time?
	10.1	 Optimize e-Mail Handling
	10.2	 Get Rid of the Monkey
	10.3	 Delegate as Much as You Can, But Do It Right
	References
Glossary