Kanban change leadership : creating a culture of continuous improvement

Content: Title Page
 Copyright Page
 Contents
 Appraisals
 Foreword
 Preface
 Part 1 Kanban
 Chapter 1 Introduction
 1.1 What we Care About
 1.2 Who should Read this Book
 Chapter 2 Kanban Principles and Core Practices
 2.1 Seeking Productivity
 2.2 kanban and Kanban
 2.3 Evolutionary Change Management
 2.3.1 Knowledge Work: The Problem of Invisibility
 2.4 Kanban Core Practices
 2.4.1 Making the Work Visible
 2.4.2 Limiting the WiP
 2.4.3 Managing the Flow
 2.4.4 Making Policies Explicit
 2.4.5 Implementing Feedback Mechanisms
 2.4.6 Carrying Out Collaborative Improvements. 2.5 Implementation of the Core Practices in an OrganizationChapter 3 Visualization
 3.1 First Step: Defining the Extent
 3.2 Second Step: Visualizing the Process
 3.2.1 How Are Work Items Visualized?
 3.2.2 Representation of Parallel Processing
 3.2.3 Representation of Activities Without a Fixed Sequence
 3.3 Determining the Work Item Types
 3.3.1 Visualization of Work Item Types
 Chapter 4 WiP Limits
 4.1 The Advantages of WiP Limits
 4.1.1 Making Problems Visible
 4.1.2 Making Bottlenecks Visible
 4.2 Setting WiP Limits
 4.2.1 Size of the Input Queue. 4.2.2 WiP Limits for Various Work Item Types4.2.3 Consequences of Different WiP Limits
 Chapter 5 Classes of Service
 5.1 Cost of Delay and Policies
 5.1.1 The Class of Service "Expedited"
 5.1.2 The Class of Service "Fixed Delivery Date"
 5.1.3 The Class of Service "Standard"
 5.1.4 The Class of Service "Intangible"
 5.2 Capacities of Classes of Service
 5.3 SLAs
 Chapter 6 Operation and Coordination
 6.1 Daily Stand-up Meeting
 6.2 Queue Replenishment Meeting
 6.2.1 Backlog Maintenance
 6.3 Release Planning Meetings
 6.3.1 What Is a Good Delivery Cadence?
 6.4 Team Retrospectives. 6.5 Operations ReviewsChapter 7 Metrics and Improvements
 7.1 Metrics in Kanban
 7.2 Cumulative Flow Diagram
 7.3 Measuring the Lead Time
 7.3.1 Throughput
 7.4 Rework and Blockers
 7.4.1 Blockers
 7.5 Improvements
 7.5.1 Theory of Constraints
 7.5.2 Reducing Waste
 7.5.3 Reducing Variability
 Part 2 Change and Leadership
 Chapter 8 Forces of Change
 8.1 Turbulent Times
 8.2 Turbulent Change
 Chapter 9 Environments and Systems
 9.1 Organizations Close-up
 9.2 A Roadmap for Change
 Chapter 10 Organizational and Personal Change
 10.1 The Iceberg of Change
 10.2 The Change Curve. 10.2.1 Fear and Resistance10.2.2 Rational Insight and Emotional Acceptance
 10.2.3 Applying the New Behaviors
 10.2.4 Learning and Integration
 Chapter 11 Emotions in Change Processes
 11.1 Uncertainty, Worry, and Anxiety
 11.2 Anger and Aggression
 11.3 Sadness and Disappointment
 11.4 Enthusiasm, Joy, and Courage
 Chapter 12 Corporate Culture and Politics
 12.1 The Power of Corporate Culture
 12.2 Corporate Culture and Micropolitics
 Chapter 13 Conclusions for Kanban Change Leadership
 13.1 Mindfulness
 13.1.1 A New Paradigm for Management and Leadership
 13.2 Communication.