Integrating business management processes. Volume 3, Harmonising quality, food safety and environmental processes

Cover......Page 1
Half Title......Page 2
Title Page......Page 4
Copyright Page......Page 5
Dedication......Page 6
Table of Contents......Page 8
List of Figures......Page 14
List of Tables......Page 16
List of Flowcharts......Page 18
List of Forms......Page 22
Disclaimer......Page 28
Foreword......Page 30
Review of Integrating Business Management Processes, Volumes 1, 2 and 3......Page 32
Preface......Page 34
The Way Forward......Page 36
Acknowledgements......Page 38
Review......Page 40
Author......Page 42
 1.2 Reasons for Integration......Page 44
  1.4.2 Integration of Topics and Requirements......Page 45
   1.5.2.3 Integration as a Strategic and Inherent Approach......Page 46
   1.6.1.1 Enablers......Page 47
  1.6.2 Integration Based on ISO Standards......Page 48
  1.6.3 Process-Based Model......Page 49
  1.6.4 Process-Based Model with Focus on Critical Aspects......Page 50
 1.7 Classification of Business Processes......Page 51
 1.8 Proposed Model for Integrating Quality, Environment and FSMSs......Page 52
   1.8.1.1 Stage 1: Review......Page 53
   1.8.1.2 Stage 2: Identification, Classification and documenting processes......Page 54
   1.8.1.3 Stage 3: Integration......Page 57
  1.9.2 External Barriers......Page 58
 References......Page 59
Section I: Management Procedures......Page 60
 BMS 000 Business Management System......Page 62
 MP 000 Our Company......Page 70
 MP 001 Internal and External Issues......Page 72
 MP 002 Interested Parties......Page 76
 MP 003 Statutory and Regulatory Requirements......Page 79
 MP 004 Scope......Page 86
 MP 005 Planning IQFSE Management System......Page 88
 MP 006 IQFSE Management System and Its Processes......Page 94
 MP 007 Risk Management......Page 99
 MP 008 Objectives......Page 106
 MP 009 Integrated Quality, Food Safety and Environment Policy......Page 110
 MP 010 Our Commitment......Page 113
 MP 011 Roles, Responsibilities and Authorities......Page 116
 MP 012 IQFSE Management System Planning Processes......Page 120
 MP 013 Operational Planning and Control......Page 122
 MP 014 Strategic Planning......Page 127
 MP 015 Production Planning......Page 133
 MP 016 Looking After Our Customers......Page 137
 MP 017 Management of Emergencies......Page 139
 MP 018 Emergency Response Planning......Page 143
 MP 019 Actions to Address Risks and Opportunities......Page 147
 MP 020 Change Management......Page 151
 MP 021 Control of Product and Service Changes......Page 156
Section II: Core Procedures......Page 158
 CP 001 Approval of Suppliers......Page 160
 CP 002 Offering Contracts......Page 166
 CP 003 Purchasing Information......Page 170
 CP 004 Purchasing......Page 172
 CP 005 Purchasing Engineering Items......Page 176
 CP 006 Purchasing Technology Resources......Page 178
 CP 007 Inward Goods Receipt......Page 181
 CP 008 Inward Goods Inspection......Page 185
 CP 009 Issue of Inward Goods......Page 189
 CP 010 Inspection and Test Status......Page 192
 CP 011 Management of Customers’ and Suppliers’ Property......Page 195
 CP 012 Production Process Control......Page 197
 CP 013 Design and Development......Page 205
 CP 014 Release of Finished Products......Page 213
 CP 015 Handling and Storage of Goods......Page 216
 CP 016 Customer Requirements......Page 222
 CP 017 Take Order......Page 226
 CP 018 Processing Orders......Page 229
 CP 019 Picking Orders......Page 232
 CP 020 New Product Development......Page 235
 CP 021 Delivery......Page 239
 CP 022 Post-Delivery Activities......Page 242
 CP 023 Business Continuity......Page 246
 CP 024 Preparation for Hazard Analysis......Page 250
 CP 025 Hazard Analysis: Assessment of Hazards......Page 253
 CP 026 Hazard Analysis: CCPs and Control Measures......Page 259
 CP 027 Management of HACCP Plan......Page 264
 CP 028 Pre-Requisite Programmes......Page 269
 CP 029 Recall Procedure......Page 273
 CP 030 Initial Environmental Review (IER)......Page 280
 CP 031 Identification of Environmental Aspects and Impacts......Page 282
 CP 032 Assessment of the Significance of Environmental Aspects and Impacts......Page 288
 CP 033 Managing Environmental Impact of Sales and Marketing......Page 293
 CP 034 Managing Food Safety Issues in Sales and Marketing......Page 295
 CP 035 Managing Environmental Impact of IT......Page 297
 CP 036 Sales Process......Page 298
 CP 037 Visit Planning......Page 300
 CP 038 In-Store Procedure......Page 303
 CP 039 Offer of Samples......Page 305
 CP 040 Sales Meetings......Page 307
 CP 041 Receiving and Storing Food Items......Page 309
 CP 042 Product and Service Requirements......Page 313
Section III: Support Procedures......Page 316
 SP 001 Document Control......Page 318
 SP 002 Record Control......Page 326
 SP 003 Maintenance Management......Page 329
 SP 004 Set-up Procedure......Page 332
 SP 005 Internal Communication......Page 335
 SP 006 External Communication......Page 338
 SP 007 Communication with Customers......Page 340
 SP 008 Organisational Knowledge......Page 343
 SP 009 Resource Management......Page 349
 SP 010 Managing the Infrastructure and Work Environment......Page 354
 SP 011 Planning for Human Resources......Page 360
 SP 012 Recruitment......Page 362
 SP 013 Induction......Page 366
 SP 014 Training and Development......Page 369
 SP 015 Leave......Page 375
 SP 016 Safety and Wellbeing......Page 379
 SP 017 Promotions and Transfers......Page 382
 SP 018 Disciplinary Procedure......Page 385
 SP 019 Grievance Procedure......Page 391
 SP 020 Performance Review......Page 393
 SP 021 IT Resources, Usage and Security......Page 396
 SP 022 Email, Internet Use & Security......Page 399
 SP 023 Computer Hardware & Software Installation......Page 404
 SP 024 Phone, Voicemail, Fax......Page 406
 SP 025 Password Management......Page 408
 SP 026 Virus Protection......Page 410
 SP 027 System Access......Page 412
 SP 028 Back-up and Recovery......Page 414
 SP 029 Service and Support......Page 417
 SP 030 Electronic File Storage......Page 419
 SP 031 Use of IT to Ensure Food Safety......Page 421
 SP 032 Brand Management......Page 423
 SP 033 Promoting and Advertising......Page 425
 SP 034 Marketing Forecast......Page 427
 SP 035 Market Research......Page 430
 SP 036 Budgeting......Page 433
 SP 037 Accounts Payable......Page 437
 SP 038 Accounts Receivable......Page 441
 SP 039 Internal Control......Page 444
 SP 040 Payment of Salaries and Wages......Page 447
 SP 041 Management of Fixed Assets......Page 450
 SP 042 Preparation of Management Accounts......Page 452
 SP 043 Management of Bank Accounts......Page 454
 SP 044 Management of Credit Cards......Page 456
 SP 045 Control of External Provision......Page 460
 SP 046 Customer Satisfaction......Page 466
 SP 047 Customer Complaints......Page 469
 SP 048 Employee Participation......Page 473
Section IV: Assurance Procedures......Page 476
 AP 001 Control of Specifications......Page 478
 AP 002 Control of Monitoring and Measuring Devices......Page 481
 AP 003 Monitoring, Measurement, Analysis and Evaluation......Page 488
 AP 004 Analysis and Evaluation of Data......Page 493
 AP 005 Management Review......Page 496
 AP 006 Continual Improvement......Page 500
 AP 007 Identification and Traceability......Page 505
 AP 008 Handling Non-Conformities......Page 510
 AP 009 Validation of Products, Processes and Equipment......Page 518
 AP 010 Validation of Food Safety Programme......Page 523
 AP 011 Verification of Products, Processes and Equipment......Page 527
 AP 012 Internal Audit......Page 528
 AP 013 Corrective and Preventive Action......Page 535
Appendix 1: Gap Analysis......Page 540
Appendix 2: Abbreviations and Acronyms......Page 546
Appendix 3: Bibliography......Page 548
Appendix 4: Forms......Page 550
Index......Page 736