Individualization and the Delivery of Welfare Services: Contestation and Complexity

Front Matter....Pages i-xiv
Front Matter....Pages 1-1
Introduction....Pages 3-24
The Twentieth Century Idea of the Self and Its Expression in the Ethos of the Welfare State....Pages 25-41
The Individual as the Centre of Subjective Experience and the Right to Self-preservation....Pages 42-62
The Self as the Subject of Welfare....Pages 63-72
The Will as the Subject of Welfare—The Consumer Model of Service Delivery....Pages 73-88
The Inter-subjective Nature of Person-centred Service Delivery....Pages 89-109
Governing Welfare Services....Pages 110-116
Front Matter....Pages 117-117
Public Bureaucracy and ‘Customer Service’: The Case of Centrelink 1996–2004....Pages 119-140
Getting to Count: The Looking After Children (LAC) Initiative....Pages 141-164
Care for the Self: ‘Community Aged Care Packages’....Pages 165-186
Service Delivery and HIV-Positive Gay Men: Pre- and Post-Advent of Highly Active Antiretroviral Treatment (HAART)....Pages 187-209
Facilitating Independence and Self-determination: The Case of a Disability Employment Service....Pages 210-234
Are Prisoners Clients? The Individualization of Public Correctional Services....Pages 235-257
Back Matter....Pages 258-279