Fundamentals of human resource management

Cover
Title Page
Copyright
Contents
Preface
About the Authors
Part 1 Understanding HRM
	Chapter 01 The Dynamic Environment of HRM
		Learning Outcomes
		Introduction
		Globalization
			Understanding Cultural Environments
		Technology
			Working with Technology
			Technology and HR
				Staffing
				Training and Development
				Ethics and Employee Rights
				Compensation
				Communication
				Telecommuters
				Competitiveness
			Ethical Issues in HRM: Invasion of Privacy?
		Regulations and Legislation
		Workforce Composition Trends
			Not Getting Younger
			More Demographic Shifts
			Is There a Shortage of Skilled Labor?
			Diversity Topics: Valuing a Diverse Workplace
		Diversity and Inclusion
			Diversity and Work–Life Balance
		Labor Costs
			Downsizing
			Diversity Topics: Glass Ceiling Still a Barrier for Women Globally
			Contingent Workforce
			Issues Contingent Workers Create for HRM
				Where Do They Fit?
				Pay and Benefits Conflicts
				Correctly Classifying Employees
			Offshoring
		Continuous Improvement Programs
			Work Process Engineering
			How HRM Can Support Improvement Programs
		Employee Involvement
			How Organizations Involve Employees
			Employee Involvement Implications for HRM
		Other HRM Challenges
			Economy
			Mergers
			Labor Unions
			Ethical Issues in HRM: Guidelines for Acting Ethically
			Ethics
			Sustainability
			Ethical Issues in HRM: Everyday Ethics
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 1-A: Grower’s Choice
			Case Application 1-B: A War for Talent
	Chapter 02 Functions and Strategy
		Learning Outcomes
		Introduction
		Evolution of Management
		Functions of Management
			Planning
			Organizing
			Leading
			Controlling
		The Role of HR in the Strategic Management Process
			Strategic Analysis
				Mission
				Core Values and Culture
				Analyze the Environment
			Strategy Formulation
				Corporate Level Strategy
				Business Level Strategies
				Functional Strategies
			Strategy Implementation
			Evaluating Results
			Diversity Topics: How Nike Does It
		The HRM Functions
			Staffing Function
			Training and Development Function
			Motivation Function
			Maintenance Function
		Structure of the HR Department
			Employment
			Training and Development
			Compensation and Benefits
			Employee Relations
		Talent Management
			Tips For Success: HRM Certification
			Is a Career in HR for Me?
		HR Trends and Opportunities
			Outsourcing HR Functions
			Professional Employer Organization (PEO)
			Shared Services
			HRM in a Small Business
		HRM in a Global Environment
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 2-A: Seeds of Change at Growers’ Choice
			Case Application 2-B: Hungry For Productivity: Frito-Lay Links Strategy With Job Design
Part 2 The Legal and Ethical Context of HRM
	Chapter 03 Equal Employment Opportunity
		Learning Outcomes
		Introduction
		The Importance of the Civil Rights Act of 1964
			Race and Color Discrimination
			Religious Discrimination
			National Origin Discrimination
			Sex-Based Discrimination
			Exceptions That Are Permitted
				Business Necessity
				Bona Fide Occupational Qualifications
				Seniority Systems
			The Civil Rights Act of 1991
		Laws Affecting Discriminatory Practices
			Equal Employment Opportunity Act (EEOA)
			Relevant Executive Orders
			Contemporary Connection: Discrimination Claims Going Up
			Age Discrimination in Employment Act of 1967
			Equal Pay Act
			Pregnancy Discrimination
			The Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008
			The Family and Medical Leave Act of 1993 (FMLA)
			Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA)
			Genetic Information Nondiscrimination Act (GINA) of 2008
		Selected Relevant Supreme Court Cases
			Cases Concerning Discrimination
			Cases Concerning Reverse Discrimination
		Preventing Discriminatory Practices
			Uniform Guidelines on Employee Selection Procedures
			Determining Potential Discriminatory Practices
				Adverse Impact
				Adverse (Disparate) Treatment
				The 4/5ths Rule
				Restricted Policy
				Geographical Comparisons
				McDonnell-Douglas Test
				Affirmative Action Plans
		Enforcing Equal Opportunity Employment
			The Role of the EEOC
			Contemporary Connection: EEOC Reaches Out to Young Workers
			Office of Federal Contract Compliance Program (OFCCP)
		Sexual Harassment
			Ethical Issues in HRM: How Bad Does It Have to Be?
		Current Issues in Equal Employment
			Comparable Worth and Equal Pay Issues
			Sexual Orientation
			English-Only Laws and Policies
			Appearance and Weight Discrimination
			Ethical Issues in HRM: English-Only Rules
		HRM in a Global Environment
			China
			Canada
			India
			Australia
			Germany
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 3-A: The Best of Intentions
			Case Application 3-B: Diversity is Fashionable
	Chapter 04 Employee Rights and Discipline
		Learning Outcomes
		Introduction
		Employee Records and Related Laws
			Employee Records
			The Privacy Act
			The Fair Credit Reporting Act
			The Drug-Free Workplace Act
			The Polygraph Protection Act
			The Worker Adjustment and Retraining Notification Act
		Social Media Use and Employee Rights
			Contemporary Connection: They’re Using It on Their Phones Anyway . . .
		Current Issues Regarding Employee Rights
			Drug Testing
			Contemporary Connection: Why Organizations Conduct Drug Tests
			Honesty and Integrity Tests
			Whistle-Blowing
			Workplace Romance
			Off-Duty Behavior
		Employee Monitoring and Workplace Security
		The Employment-at-
Will Doctrine
			Exceptions to the Doctrine: Wrongful Discharge
				Contractual Relationship
				Implied Employment Contract
				Statutory Considerations
				Public Policy Violation
				Breach of Good Faith
				Constructive Discharge
		Discipline and Employee Rights
			What Is Discipline?
			Factors to Consider When Disciplining
				Tips For Success: What to Know before Disciplining Employees
			Disciplinary Guidelines
			Progressive Discipline
				Written Verbal Warning
				Written Warning
				Suspension
			Tips For Success: Are You Part of the Problem?
		Dismissing or Firing Employees, the Final Option
		Employee Relations in a Global Environment
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 4-A: Accountants with a License to Carry More than Just a Briefcase
			Case Application 4-B: Casino has no Sense of Humor
Part 3 Staffing the Organization
	Chapter 05 Human Resource Planning and Job Analysis
		Learning Outcomes
		Introduction
			Tips For Success: Where the Jobs Are
		Linking Organizational Strategy to Human Resource Planning
			Assessing Current Human Resources
				Succession Planning
			Determining the Demand for Labor
			Examining the Internal Labor Supply
			Ethical Issues in HRM: Shades of Green
			Where Will New Workers Come From?
			Matching Labor Demand and Supply
		The Job Analysis Process
			Step by Step
			Sources of Information
				Observation Method
				Individual Interview Method
				Group Interview Method
				Structured Questionnaire Method
				Technical Conference Method
				Diary Method
			Structured Job Analysis Techniques
				O*NET and the Department of Labor
				Position Analysis Questionnaire
		Job Descriptions
			Maintaining Job Descriptions
			Job Evaluation
		Job Design, Creating Better Jobs
			Job Enlargement
			Job Enrichment
		Flexible Work Schedules
			Compressed Schedules
			Flex Time
			Job Sharing
			Contemporary Connection: All Hands On Deck! ­Telecommuting in Transition
			Telecommuting
			Job Design and Teams
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 5-A: Talent Management is Tough to Deliver
				Case Application 5-B: Turnover and Morale Problems at TSA
	Chapter 06 Recruiting
		Learning Outcomes
		Introduction
		Effective Recruiting
			Employment Branding
		Recruiting Challenges
			Too Many or Too Few Applicants
			Organization Image
			Tips For Success: “Best Practice” Ideas Applicable to Recruitment and Hiring
			Job Attractiveness
			Internal Organizational Policies
			Recruiting Costs
			Inadequate Technology
			Diversity Topics: Job Advertisements and EEO
		Internal Recruiting Sources
			Employee Referrals and Recommendations
			Tips For Success: Writing Job Postings that Get Results
		External Recruiting Sources
			Advertisements
			Employment Agencies
				Public and State Agencies
				Private Agencies
				Management Consulting Firms
			Executive Search Firms
			Schools, Colleges, and Universities
			Job Fairs
			Professional Organizations
			Unsolicited Applicants
			Passive Candidates
		Online Recruiting
			Employer Websites
			Job Boards
			Social Media
			Specialized Job Boards
			Which Source to Use?
		Recruitment Alternatives
			Temporary Help Services
			Employee Leasing
			Independent Contractors
			Tips For Success: Are You Recruiting Material?
		Recruiting: A Global Perspective
		Your Own Job Search
			Cover Letters
			Preparing Your Résumé
			Tips For Success: Breaking into HR
			Making Social Media Work for You
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 6-A: Growing Problems at Outdoor Solutions
				Case Application 6-B: Policing Paradise: How the Honolulu Police Department Developed its Brand
	Chapter 07 Foundations of Selection
		Learning Outcomes
		Introduction
		Screening Applicants
		Application Forms
			Tips For Success: Professionalism on the Phone
			Legal Issues
			Tips For Success: Too Much Information
			Weighted Application Forms
			Diversity Topics: Questions to Avoid
			Online Applications
		Preemployment Testing
			Work Sampling and Performance Simulation Tests
			Assessment Centers
			Global Differences in Testing
		Interviewing Applicants
			Interview Formats
				One-on-One Interview
				Panel Interviews
			Real HR Encounters: Involving Employees in the Selection Process
				Online Interviews
				Structured Interviews
				Unstructured Interviews
				Behavioral Interviews
				Stress Interviews
			What Interviewers Need to Know
			Tips For Success: Preparing Interview Questions
		Preventing Perceptual Errors
			Impression Management
			Interviewer Bias
			Realistic Job Previews
		Background Investigations, Medical and Physical Exams
			Real HR Encounters: Checking References
			Medical/Physical Examination
		Reliability and Validity in Testing
			Reliability
			Validity
				Content Validity
				Construct Validity
				Criterion-Related Validity
			Validity Analysis
			Cut Scores and Their Impact on Hiring
		The Employment Offer
			Will the Candidate Accept the Offer?
			Selection from a Global Perspective
			Contemporary Connection: What Were They Thinking?
		Final Thoughts: Excelling at the Interview
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 7-A: Western Motors Overhauls the Interview Process
				Case Application 7-B: Beauty is Only Skin Deep
Part 4 Training and Development
	Chapter 08 Onboarding, Training, and Developing Employees
		Learning Outcomes
		Introduction
		Onboarding
			HRM’s Role in the Onboarding Process
			Onboarding and Socialization
				Socialization Strongly Influences Employee Performance
				Organizational Stability Also Increases through Socialization
				New Members Suffer from Anxiety
				Socialization Needs to Be Consistent with Culture
				Individuals Adjust to New Situations in Remarkably Similar Ways
		Learning Culture through Socialization
			Pre-arrival
			Encounter
			Metamorphosis
			Tips for Success: Orientation Checklist
		New-Employee Orientation
			Real HR Encounters: HR’s Role in Creating and Sustaining Culture
			The CEO’s Role in Orientation
		It’s All in Here: The Employee Handbook
			Why Use an Employee Handbook?
			Diversity Topics: Training, Development, and EEO
		Designing Employee Training
			Analyze
			Design
			Develop
			Implement
			Evaluation
			Tips for Success: Becoming a Trainer
		Employee Training Methods
			On-the-Job Training (OJT)
			Job Rotation
			Apprenticeships
			Internships
			Classroom Lectures
			E-Learning
			Simulations
		Evaluating Training Effectiveness
			Kirkpatrick’s Model
			Performance-Based Evaluation
			Contemporary Connection: Training Expenditures
				Post-Training Performance Method
				Pre–Post-Training Performance Method
				Pre–Post-Training Performance with Control Group Method
		Employee Development
			Employee Development Methods
				Assistant-To-Positions
				Committee Assignment
				Classes, Conferences, and Seminars
				Case Studies, Decision Games, and Role Plays
				Adventure Training
		Organization Development
			Change Is a Popular Topic
				The Calm Waters Metaphor
				The White-Water Rapids Metaphor
			OD Methods
		The Learning Organization
		International Training and Development Issues
			Cross-Cultural Training
			Development
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 8-A: Training for Kindness
				Case Application 8-B: Leading People at Whirlpool
	Chapter 09 Managing Careers
		Learning Outcomes
		Introduction
		Career Development
		The Organization’s Role in Career Development
			Talent Will Be Available When and Where It Is Needed
			Improved Ability to Attract and Retain Talented Employees
			Contemporary Connection: Career Development at Baxter
			Enhanced Diversity
			Strong Cultures
		Managers and Career Development
		The Employee Role in Career Development
		Traditional Career Stages
			Exploration
			Establishment
			Mid-Career
			Late Career
			Contemporary Connection: Where are the Jobs?
		Personality Style and Career Fit
			Holland Vocational Preferences
			The Schein Anchors
			Tips for Success: Entrepreneurship: Building Your Own Career
			The Myers-Briggs Typologies
		Taking Responsibility for Building Your Career
			Tips for Success: Internships: Experience at Work
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 9-A: Preparing for the Future at Western States
				Case Application 9-B: Walmart Boot Camp
	Chapter 10 Establishing the Performance Management System
		Learning Outcomes
		Introduction
		Purposes of Performance Management Systems
		The Appraisal Process
			Establish Performance Standards
			Communicate Expectations
			Measure Actual Performance
			Compare Actual Performance with Standards
			Discuss the Appraisal with the Employee
			Contemporary Connection: The Feedback Fix
			Initiate Corrective Action if Necessary
		Evaluating Performance with Absolute Standards
			Critical Incident Appraisal
			Checklist Appraisal
			Graphic Rating Scale Appraisal
			Forced-Choice Appraisal
			Behaviorally Anchored Rating Scale (BARS)
		Evaluating Performance with Relative Standards
			Group-Order Ranking
			Individual Ranking
			Paired Comparison
			Contemporary Connection: Forced Rankings
		Using Achieved Outcomes to Evaluate Employees
			Common Elements in MBO Programs
			Contemporary Connection: Facts on Performance Evaluations
			Does MBO Work?
		Factors That Can Distort Appraisals
			Leniency Error
			Halo Error
			Similarity Error
			Low Appraiser Motivation
			Central Tendency
			Inflationary Pressures
			Inappropriate Substitutes for Performance
			Attribution Theory
		Creating More Effective Performance Management Systems
			Use Behavior-Based Measures
			Contemporary Connection: The “Anywhere” Performance Appraisal
			Combine Absolute and Relative Standards
			Provide Ongoing Feedback
			Use Multiple Raters
				Self-Appraisals
			Tips for Success: Team Performance Appraisals
				Peer Evaluations
				360-Degree Appraisals
			Rate Selectively
			Train Appraisers
		The Performance Appraisal Meeting
		International Performance Appraisal
			Who Performs the Evaluation?
			Tips for Success: Performance Metrics in China
		Summary
		Key Terms
			HRM Workshop
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 10-A: Growing Pains at Modern Office Supply
				Case Problem 10-B: Candy and Performance Management are Dandy at Jelly Belly
Part 5 Total Rewards
	Chapter 11 Establishing Rewards and Pay Plans
		Learning Outcomes
		Introduction
		Rewarding Employees
			Intrinsic versus Extrinsic Rewards
			Financial versus Nonfinancial Rewards
			Ethical Issues in HRM: The Secret Paycheck
			Performance-Based versus Membership-Based Rewards
		Government Regulation of Compensation
			Fair Labor Standards Act (FLSA)
			Other Federal Employment Laws
			Contemporary Connection: The Minimum Wage Debate
				Walsh–Healy Act
				The Civil Rights and Equal Pay Acts
		External Factors Affecting Compensation
			Geographic Differences
			Labor Supply
			Competition
			Cost of Living
			Collective Bargaining
		The Pay Structure
			Job Evaluation
				Ranking Method
				Classification Method
				Point Method
			Establishing the Pay Structure
				Compensation Surveys
				Wage Curves
				The Wage Structure
		Types of Compensation
			Base Pay
			Premium Pay
			Variable Pay for Individuals
			Variable Pay for Groups
			Organization-Wide Incentives
		Executive Compensation Programs
			Salaries of Top Managers
			Executive Perquisites
		International Compensation
			Base Pay
			Differentials
			Incentives
			Contemporary Connection: Compensation in a Global Environment
			Assistance Programs
		Summary
		Key Terms
			HRM Workshop-259
				Reviewing Important Concepts
				Evaluating Alternatives
				Research and Communication Skills
				Making a Difference: Service Learning Projects
				Case Application 11-A: What is Fair at Exactitude Manufacturing?
				Case Application 11-B:Taking Care of the Employees Who Take Care of the Guests
	Chapter 12 Employee Benefits
		Learning Outcomes
		Introduction
		Benefits Planning
			Effective Benefits Programs
			Offering the Right Benefits
			Communicating Benefits to Employees
		Legally Required Benefits
			Social Security
			Unemployment Compensation
			Workers’ Compensation
			Family and Medical Leave Act
			Health Insurance Continuation
			Real HR Encounters: Abusing Worker’s Compensation
			The HIPAA Requirement
			Patient Protection and Affordable Care Act
		Voluntary Benefits
			Health Insurance
			Disability Insurance
			Group Term Life Insurance
			Other Popular Benefits
			Offering Choices to Employees
			Real HR Encounters: Whiteboard Puts a Face on the Cost of Health Insurance
		Retirement Benefits
			Employee Retirement Income Security Act (ERISA)
			Defined Benefit Plans
			Defined Contribution Plans
			Ethical Issues in HRM: Airline Pensions Crash and Burn
				Money Purchase Pension Plans
				Profit-Sharing Plans
				Individual Retirement Accounts
				401(k)s
			Contemporary Connection: Leaving It Up to You: Paid Time Off Leave (PTO)
		Leave Benefits
			Paid Time Off (PTO)
			Vacation and Holiday Leave
			Ethical Issues in HRM: Making Sick Leave a Required Benefit?
			Sick Leave
		Benefits in a Global Environment
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 12-A: Trouble at Paradise
			Case Application 12-B: Perks and Profits
Part 6 Safety and Labor Relations
	Chapter 13 Managing Health and Safety Risks
		Learning Outcomes
		Introduction
		Legal Obligations for Workplace Safety and Health
			OSHA Record-Keeping Requirements
			Ethical Issues in HRM: Legacy of a Tragedy
		OSHA Inspection and Enforcement
			Inspection Process
				Inspector’s Credentials
				Opening Conference
				Inspection Tour
				Closing Conference
			OSHA Penalties
		Creating Safer Workplaces
			Management Commitment and Employee Involvement
			Worksite Analysis
			Hazard Prevention and Control
			Training for Employees, Supervisors, and Managers
			Contemporary Connection: OSHA’s Top Ten Violations
		Health and Safety Issues
			Workplace Violence
			Bullying
			Indoor Air Quality
			The Smoke-Free Environment
			Musculoskeletal Disorders
		Stress
			Common Causes of Stress
			Personal Factors
			Reducing Stress
			Ethical Issues in HRM: Smokers and the Obese Need Not Apply
		International Safety and Health
			International Health Issues
			International Safety Issues
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 13-A: How Bad Is It?
			Case Application 13-B: What Does It Take to Get Some Respect?
	Chapter 14 Understanding Labor Relations and Collective Bargaining
		Learning Outcomes
		Introduction
		Why Employees Join Unions
			Higher Wages and Benefits
			Greater Job Security
			Influence Over Work Rules
			Compulsory Membership
			Dissatisfaction with Management
		Laws That Created the Legal Framework for Unions
			The Wagner Act
			The Taft–Hartley Act
			Diversity Topics: Unions and EEO
		Other Laws Affecting Labor–Management Relations
			The Railway Labor Act of 1926
			Landrum-Griffin Act
			Executive Orders 10988 and 11491
			Racketeer Influenced and Corrupt Organizations Act (RICO) of 1970
			Civil Service Reform Act of 1978
			Ethical Issues in HRM: A Different Type of Wildcat Strike
		Unionizing Employees
			Preparation
			Authorization Card Campaign
			Petition the NLRB
			NLRB Election
			Certification
			Tips for Success: What Managers Need to know to keep Out of Trouble
		Collective Bargaining
			Negotiating the Agreement
				Preparing to Negotiate
				Negotiating at the Bargaining Table
			Failure to Reach Agreement
				Strikes versus Lockouts
			Impasse-Resolution Techniques
			Ethical Issues in HRM: Pressure Tactics
		Contract Administration
			Communicate Contract Provisions
			Implementing the Contract
			Grievance Process
			Monitoring Activities During the Contract Period
		Critical Issues for Unions Today
			Where Have the Members Gone?
			Labor–Management Cooperation
			Contemporary Connection: Union Split Creates “Change to win”
			Public-Sector Unionization
		International Labor Relations
			Differing Perspectives toward Labor Relations
			The European Union
		Summary
		Key Terms
		HRM Workshop
			Reviewing Important Concepts
			Evaluating Alternatives
			Research and Communication Skills
			Making a Difference: Service Learning Projects
			Case Application 14-A: Managers’ Concerns Spiral As Video Goes Viral
			Case Application 14-B: Why the Easter Bunny Got Stuck in San Francisco
Endnotes
Glossary
Company Index
Subject Index
EULA