Examining the Impact of Industry 4.0 on Academic Libraries

Half Title Page
Title Page
Copyright Page
Dedication
Contents
List of Figures and Tables
List of Abbreviations
List of Contributors
Foreword
Preface
Introduction
Acknowledgements
Section I-The Fourth Industrial Revolution  and Libraries
	Chapter 1-Introduction to the Fourth Industrial Revolution and Libraries
		Introduction
		History of the 4IR
		Industry 4.0 Tools and Applications in Libraries
		Drivers of Industry 4.0
			Information Communication Infrastructure
			Education and Training
			Innovation
			Responsive and Context-specific Strategies
		Changes Brought by the 4IR
		Why Continuous Professional Development?
		Opportunities and Challenges of the 4IR
			Opportunities in the Industry 4.0 Era
			Challenges in the Industry 4.0 Era
		Solutions and Recommendations
			Recommendations
		Areas of Further Study
		Conclusion
		References
		Definition of Key Terms
	Chapter 2-The Fourth Industrial Revolution and the Libraries
		Introduction
		Background
		History of Industrial Revolution
		Fourth Industrial Revolution and Libraries
			Remould Organizational Operations
			Reinvent Models of Business
			Reorganize Business Work Processes
			Remodel the Job Specifications and Roles
		Issues/Challenges/Problems
		Controversies
		Solutions
			Change of Staff Attitudes
			Training of Library Staff and Skill Acquisition
		Recommendations
		Conclusion
		References
	Chapter 3-Library 4.0 and Sustainable Development: Opportunities and Challenges
		Introduction
		Background
		Libraries and the Fourth Industrial Revolution
		Library 4.0 and Sustainable Development
			Maker Spaces
			Block Chain Technology
			Artificial Intelligence
			Augmented Reality
			Cloud Computing
		Challenges in Embracing Library 4.0
			Chronic Funding Shortages
			Inadequate Telecommunication Infrastructure
			Technical Skill Deficiencies
			Resistance to Change
		Solutions and Recommendations
		Future Research Directions
		Conclusion
		References
		Additional Reading
		Key Terms and Definitions
Section II-Redesigning Library Space
	Chapter 4-Understanding the Information User in the Electronic Age
		Introduction
		Background
			Digital Libraries Versus Traditional Libraries
		Challenges of the Information User in the Electronic Age
			Digital Divide
			Digital Literacy
		Classification of Understanding the Information User in Electronic Age
			Studies Dealing with the Behavior of the Users
			Studies Dealing with the Information Use
			Studies Dealing with Information Need
		Conclusion
		References
	Chapter 5-Application of Industry 4.0 in Delivering Library Services to Special Need Library Users
		Introduction
		Background
		Characteristics of Industry 4.0
			Application of Cyber-physical Systems to Deliver AT
			Application of Cloud Computing to Deliver AT
			Application of IoT to Deliver AT
		Conclusion
		References
	Chapter 6-Compatibility Analysis of Virtual Reference Services in ABCD  Software-Based Website
		Introduction
		Literature Review
		Objectives
		Methodologies
		Zoho Chat
		ABCD
		Salient Features of ABCD
		ABCD Modules
			ABCD Advanced Loan Module (EmpWeb)
		ABCD OPAC
			ABCD Serials Control System (SeCS-Web)
		ABCD Site
		Functionality and Customization of Zoho Chat Widget in ABCD-Based Web Module
		Zoho Account Creation and Customization Process
			Configure Embed UI for VRS
			Embedding IM Text in ABCD Site Module
		Results
			Admin Interface from Zoho Chat
		Conclusion
		References
	Chapter 7-Packaging and Repackaging of Information Products and Services for Effective Service Delivery
		Introduction
		Concept of Information Packaging and Repackaging
		Forms of Information Repackaging
		Importance of Information Repackaging
		Reasons for Packaging and Repackaging Information
		Strategies for Information Packaging and Repackaging in Libraries and Information Centres
		Strategies of Information Repackaging
		Tailoring Information to Meet Clienteles’ Needs
		Types of Users and Their Information Needs/Sources
		Conclusion
		References
	Chapter 8-The Role of Librarian in the  Twenty-first Century
		Introduction
		Background to the Study
		Libraries and Librarians in Transition
		The Role of Librarians in the Twenty-first Century
		Training in New Skills
		Information Service Delivery
		Strategies to Attract Users to the Library
		Potential Challenges for Twenty-first Century Librarians
		Solutions and Recommendations
		Future Research Directions
		Conclusion
		References
		Additional Reading
Section III-Research Support Services in the  Fourth Industrial Revolution
	Chapter 9-Academic Library Research Support Services in the Maker Culture Era
		Introduction
		Research as a Key Factor in Universities
		Research Support Services as a Response from the Academic Library
		Researchers’ Information Behavior
		User-Researchers in the Era of Maker Culture
		The Relationship Between Librarian and Maker Researcher
		New Perspectives in the Relationship of Research Support
		Conclusion
		References
	Chapter 10-Research Support Services in Academic Libraries in the Digital Environment in Zimbabwe
		Introduction
		Research Methodology
		Conceptualising Research Support
		The Relationship Between the Researcher and Academic Librarian
		Roles of Academic Librarians in Research Support
		Academic Librarians’ Competencies for Research Support Services
		Challenges Faced by Zimbabwean Academic Librarians in Rendering Research Support
		Framework for Rendering Research Support Services in Higher Education Institutions in Zimbabwe
			Research Support Policy
			Research Staff Development
			Research Systems
			Research Output and Impact
			Research Partnership and Funding
			Research Ethics and Integrity
			Research Education and Development
		Further Research Directions
		Conclusion
		References
		Additional Reading Lists
Section IV-Quality Assurance of Library and Information Services
	Chapter 11-Quality Assurance of Library and Information Services in the Fourth Industrial Revolution to Achieve the Sustainable Development Goals
		Introduction
		Problem Statement
		Theoretical Framework
		What is Quality Assurance in Libraries?
		Evaluating the Quality of Library and Information Services
			Collection
			Staffing
			Library Facilities
			Funding
			Automation
		Impact of Quality Assurance in LIS in Meeting The SDGs
		Standards in LIS Services
			International Standards Organisation (ISO)
			International Federation of Library Associations and Institutions (IFLA)
			Zimbabwe University Libraries Consortium (ZULC)
			Zimbabwe Council for Higher Education (ZIMCHE)
			Standard Operating Procedures (SOPs)
		Solutions and Recommendations
		Future Research Directions
		Conclusion
		References
	Chapter 12-Quality Assurance and Marketing  of Library Services and Products:  The Case of Midlands State University
		Introduction
		Quality Assurance
			Human Resource
			Collection Development
			Infrastructure and Facilities
			ILS Training
			Organisation of Information
			Systems
			Research Support Services
			Marketing
		Recommendations
		Future Research Directions
		Conclusion
		References
Section V-Marketing of Library and  Information Services
	Chapter 13-Marketing of Library Collections and Services in the Twenty-first Century Environment: The Use of Social Media Technologies
		Introduction and Background
		Driver for the Study
		Methodology
		Concept of Social Media Technologies
		Importance of Social Media in Marketing Libraries
		Social Media Tools Used for Marketing Library Collections and Services
		Challenges of Applying and Using Social Media Tool in Libraries
		Role of the Librarian in the Industrial Revolution – Information Provides Perspectives
		Conclusions
		Recommendations
		References
	Chapter 14-Do Libraries Need to Market  Their Services and Resources?
		Introduction
		What is Marketing?
		Literature Review
		Objectives of the Study
		Methodology
		Is Marketing of the Library Services and Resources Necessary?
		7Ps of Marketing Mix in Library and Information Science Domain
		Application of the 7Ps of Marketing to Library Services
			Product
			Price
			Place
			Promotion
			People
			Physical Evidence
			Process
		Some Important Resources on Marketing of Library Services
		Conclusion
		References
		Additional Web Resources
Section VI-Capacity Building of Librarians in the Fourth Industrial Revolution
	Chapter 15-Capacity Building for Library and Information Science Professionals  in University Libraries
		Introduction
		The Concept of Capacity Building
		Skills and Competencies for University Librarians in the Twenty-first Century
			Research Support Services
			Digital Literacy Skills
			Pedagogical Skills
			Competency in the Use of Social Media Tools
			Research Data Management
			Generic and Traditional Skills
			Resources Building and Access
			Space Repurposing Expertise
		Models and Strategies of Capacity Building
		Challenges for Capacity Building in Universities
		Conclusions and Recommendations
		References
	Chapter 16-Reskilling the Library Workforce for  the Fourth Industrial Revolution
		Introduction
		Impact of the 4IR
		Features of the 4IR
		Reskilling of Library Staff
		Suggestion of Further Study
		Conclusion
		References
		Definition of Terms
About the Contributors
Index