Essentials of Supply Chain Management - Fifth Edition

Cover
Table of Contents
Title Page
Copyright
Dedication
Preface
CHAPTER 1: Key Concepts of Supply Chain Management
   Nothing Entirely New—Just a Significant Evolution
   How the Supply Chain Works
   The Evolving Structure of Supply Chains
   Participants in the Supply Chain
   Aligning the Supply Chain with Business Strategy
   Chapter Summary
CHAPTER 2: Supply Chain Operations
   A Model of Supply Chain Operations
   Demand Forecasting and Planning (Plan)
   Product Pricing (Plan)
   Inventory Management (Plan)
   Credit and Collections (Source)
   Chapter Summary
CHAPTER 3: Supply Chain Operations
   Product Design (Make)
   Production Scheduling (Make)
   Facility Management (Make)
   Order Management (Deliver)
   Delivery Scheduling (Deliver)
   Return Processing (Deliver)
   Supply Chain Operations Can Be Outsourced
   Chapter Summary
CHAPTER 4: New Technology Changes How Work Is Done
   New Technology Is Changing Supply Chain Operations
   Key Components of Information Technology
   New Supply Chain Technology
   Impact on Supply Chain Operations
   Combining New Technologies for Agile Supply Chains
   Chapter Summary
CHAPTER 5: Metrics for Measuring Supply Chain Performance
   Useful Model of Markets and Their Supply Chains
   Market Performance Categories
   A Framework for Performance Measurement
   Customer Service Metrics
   Internal Efficiency Metrics
   Demand Flexibility Metrics
   Product Development Metrics
   Operations that Enable Supply Chain Performance
   Collecting and Displaying Performance Data
   Three Levels of Detail
   Spotlighting Problems and Finding Opportunities
   Markets Migrate from One Quadrant to Another
   Sharing Data across the Supply Chain
   Chapter Summary
CHAPTER 6: Supply Chain Coordination and Risk Management
   The Bullwhip Effect
   Coordination in the Supply Chain
   Supply Chain Product Data Standards
   Sales and Operations Planning
   How to Start Supply Chain Collaboration
   Supply Chain Risk Management
   Chapter Summary
CHAPTER 7: Supply Chain Innovation for the Real-Time Economy
   Supply Chain Performance Depends on Timely Data
   Coordination and Collaboration in Supply Chains
   Use Collaboration to Reinvent Supply Chain Operations
   Process for Collaborative Supply Chain Operations
   Chapter Summary
CHAPTER 8: Defining Supply Chain Opportunities
   The Supply Chain as a Competitive Advantage
   Identify the Business Opportunity and Define the Goal
   Create the Strategy
   Create a Conceptual System Design
   Strategic Guidelines for Designing Systems
   Define Project Objectives
   Create an Initial Project Plan and Budget
   Estimate the Project Budget and ROI
   Define the Specific Costs and Benefits
   Chapter Summary
CHAPTER 9: Creating Supply Chains for CompetitiveAdvantage
   Assessing Technology Needs
   Charlie Supply, Inc.—Initial Business Situation
   New Opportunities Emerge—Follow-on Situation
   Strategic Alliances for Competitive Advantage
   Chapter Summary
CHAPTER 10: The Promise of Resilient and Sustainable Supply Chains
   The Start of Something Big
   Winning at the Game of Real-Time Supply Chains
   Chapter Summary
About the Author
Index
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