Creatively Lean-How to Get Out of Your Own Way and Drive Innovation Throughout Your Organization

List of Figures. Preface. Acknowledgements. About the Author. Introduction. Chapter 1: A Meeting in the Parking Lot: Lean and Creative Problem Solving. Chapter 2: One of Those Surprise Meetings. Chapter 3: Carlo Meets the Management Team. Chapter 4: A Day in the Contact Center. Chapter 5: Carlo’s New Office. Chapter 6: Listening into Calls. Chapter 7: Beth Meets the Coaches. Chapter 8: Beth’s First Coaching Session. Chapter 9: Getting to the POINt. Chapter 10: Trouble in the Warehouse. Chapter 11: PDCA and CPS. Chapter 12: Doing and Checking and Adjusting without a Lean Coach. Chapter 13: Solving the Trust Issue in the Warehouse. Chapter 14: Creativity and the Improvement Kata. Chapter 15: Goal Setting in the Contact Center. Chapter 16: Gaining Acceptance. Chapter 17: Small Steps, Long Journey. Chapter 18: A New Product. Chapter 19: Not A Typical Monday. Appendix 1: A Brief History of Creative Problem Solving. Appendix 2: Rules and Tools for Divergent Thinking. Appendix 3: Rules and Tools for Convergent Thinking. Appendix 4: Creative Problem Solving in Practice. Appendix 5: A3s and CPS. Appendix 6: Discussion Questions for Self-Study or Book Club Use. Resources: Books and Websites for Further Learning. Index.