Competitive Knowledge Management

Cover......Page 1
Contents......Page 6
List of Figures......Page 9
List of Tables......Page 11
Acknowledgements......Page 12
Introduction......Page 14
Why is knowledge management on the lips of every professional today?......Page 15
How do we know that this is the way forward?......Page 16
The style, structure and research method of this book......Page 18
1 The Old Economy......Page 20
A brief history of economic thought......Page 25
2 The New Economy......Page 39
Historical context......Page 50
The triad economies......Page 51
3 The New Work Models......Page 62
Knowledge workers and knowledge leaders......Page 65
Is knowledge management 'owned' by IT, HR, finance or marketing?......Page 76
5 Is There a Difference between Knowledge Management and Intellectual Capital?......Page 85
What is knowledge management?......Page 87
The philosophy underpinning intellectual capital......Page 88
6 Knowledge Creation and Sharing......Page 98
How to measure and manage both......Page 107
What are knowledge-based business benefits?......Page 110
12 ways to measure intellectual capital......Page 114
Appendix – Self-assessment toolkit......Page 123
8 How to Recognize Success......Page 128
Benchmarking business performance in knowledge exploitation......Page 129
The potential of technology in supporting knowledge exploitation......Page 133
The profile of the high-performing organization......Page 137
Best practice in high-performing organizations......Page 138
9 How to Avoid Failure......Page 152
Business psychology and organizational learning......Page 158
10 How to Maintain Market Position......Page 164
Knowledge management......Page 167
The ontological nature of knowledge in organizations......Page 172
11 What To Do If It All Goes Wrong......Page 178
12 Storytelling......Page 189
Storytelling: an old skill in a new context......Page 191
The ASHEN model......Page 195
13 The Future of Knowledge Management in the New Economy and its Relationship with Competitor Intelligence......Page 203
The holistic, complex systems approach to knowledge management......Page 206
Knowledge management as a powerful enabler for success in the new economy......Page 211
Reasons for knowledge management failure......Page 221
Employees' choices are increasing......Page 225
And competition for the best talent is going to get tougher......Page 226
People management needs to be applied to every level of the company......Page 228
15 Conclusion and the Future......Page 234
The corporate soul (samuthana)......Page 241
Bibliography......Page 245
C......Page 251
E......Page 252
H......Page 253
L......Page 254
P......Page 255
S......Page 256
Z......Page 257