Challenges to Public Value Creation: Authority, Process, and Complexity (Public Sector Organizations)

Acknowledgments
Contents
Notes on Contributors
List of Figures
List of Tables
Chapter 1: Introduction
	Scholarship on Public Value: Ends and Means
	Content in Brief
		Part I: The Puzzle of Public Value, Public Authority, and Public Governance
		Part II: The Complexities of Authority and Process in Defining and Creating Public Value in Particular Contexts
		Part III: Rethinking and Reshaping Processes and Authorities to Create Public Value
	Conclusion
	References
Part I: The Puzzle of Public Value, Public Authority, and Public Governance
	Chapter 2: The Challenge of Government: Public Value Is Unknowable
		Introduction
		The Problem Clarified
		Justification and Public Authority
		Publics and Their Values
		The Paradox of Government
		Conclusion
		References
	Chapter 3: Searching for Sufficient Legitimacy to Make Public Policy Choices
		Prebble’s Critique and the Standard of Knowability
		Addressing the Fundamental Problem of “Unknowability”: Procedural Values as Alternatives to Substantive Values
		The Strategic Triangle and its Emphasis on Legitimacy and Support
		The Procedural Sources of Legitimacy and Support for Public Policy
			The Law Made Me Do It
			The Law Allowed Me to Do It
			Don’t Worry, I’m an Expert
			Don’t You Remember, We Talked About This and You Agreed
			It Is the Morally Right Thing to Do
		Knowing “With”: Building Epistemic and Moral Communities
		Respect for Individuals: The Basis of a Democratic Epistemic and Moral Community
		The Experience of Respect, Fairness, and Justice: Substantive Values Reflected in and Produced Through Allegiance to Procedural Values
			Equality, Equal Respect, and Just Relationships as Substantive Outcomes
			Equality, Equal Respect, and Just Relationships in Public Policy Decision-Making
			Democratic Processes as a Method for Building “Voluntary” Compliance
		Conclusion: Building Capacities for Public Leadership
		References
	Chapter 4: The Cloud of Unknowing: The Theory and Practice of Public Value in Times of Extremity
		Introduction
		The Global Crisis, Hegemony, and Transition
		Radical Incrementalism in Institutions at the Intermediate Meso-Level
		The Micro-Level of Cultivating and Practicing Public Value
			Different Kinds and Ways of Knowing
			Unknowability, Accountability, and Learning from Intelligent Failure?
			Combining Pessimism of the Intellect with Optimism of the Will?
		Conclusion
		References
	Chapter 5: Some Optimism About Public Governance
		How Can We Make Justifiable Decisions?
		Wicked Problems?
		Public Value and Democracy
		Conclusion
		References
	Chapter 6: Public Value Is Knowable, Public Value Creation Is Not
		Starting Points
		Public Value Is Knowable
		Public Value Creation Is Not Knowable
		Where Does This Lead Us?
		References
	Chapter 7: Public Value, Knowability, and Legitimacy: A Thought Experiment
		Introduction
		The Experiment
		Discussion
		Conclusion
		References
Part II: The Complexities of Authority and Process in Defining and Creating Public Value in Particular Contexts
	Chapter 8: Creating Public Value Through Nonprofit Involvement in Service Delivery: The Case of Veterans Services
		Introduction
		Public Value Creation: “Specific, Identifiable Content”
		The Policy Context: Veterans Services
		Nonprofits and Public Value Creation
			Expanding System Capacity and Service Innovation
			Shaping Civic Identities, Civic Engagement, and Democratic Action
			Strengthening Social Capital and Community-Building
			Strengthening Performance and Accountability
		Conclusion
		References
	Chapter 9: Public Value Contestation in the Era of Fiscal Austerity and Crisis: Lessons from the State Takeover System in Michigan
		Defining and Classifying Public Value(s)
		Insights from Current Research on Public Value(s) Conflicts
		Research Design
			Data Collection and Analysis
		Fiscal Crisis and the Emergency Management System in Michigan
			Michigan Cities Under the Emergency Management
		Findings
			Network of Public Values in the State Receivership System
			Dominance of Fiscal Accountability
			Centralization and Democratic Governance
			Legality and Legal Authority in the Implementation of the State Receivership System
		Conclusion
		References
	Chapter 10: Leading and Recognising Public Value
		Introduction
		Theoretical Background and Literature Review
			Public Value
			Leadership
		Research Design and Methodology
		Findings
		Discussion
			Multiple Publics with Divergent Views of Public Value
			The Role of the Police in Convening Publics
			Exclusion from the Public Sphere
			The Discernment and Creation of Public Value
			Loss and Displacement of Public Value
			Leadership Constellations
			Leadership with Political Astuteness
		Conclusions
		References
	Chapter 11: Frontline Value Crafting: On the Micro-creation of Public Value at the Street Level
		Introduction
		Public Value Always Comprises Multiple Public Values at the Same Time
		Public Values Are Multi-dimensional Concepts, Invoking Conflicts
		Public Values Invoke Very Different Behaviors
		Two Alternatives to Public Value Analysis: Craftsmanship and Institutional Logics
			Investigating Craftsmanship Practices: Mapping Skills and Practices in Frontline Value Crafting
			Mapping Institutional Logics
		Conclusion
		References
	Chapter 12: Reception and Application of the Concept of Public Value in Latin America
		Introduction
			The Role of Context
		Reception and Application of Public Value Concepts in Latin America
			Some First Publications on Public Value by Latin American Researchers
			Publications Focusing on Public Management Issues
			Publications Focusing on Public Policy, Citizens’ Participation, and Governance
			Publications Focusing on Ethics
		Summary and Conclusions
		References
Part III: Rethinking and Reshaping Processes and Authorities to Create Public Value
	Chapter 13: Unknowability, Heuristics, and Ethical Imperatives of Public Value Creation
		Unknowability in Public Values and Heuristics Frames
		Public Value Frameworks as Heuristics
		Ethical Imperatives of Public Value Creation
		Incorporating Ethics into Public Value Heuristics
		Conclusion
		References
	Chapter 14: Invulnerability as Public Value: A Micro-level Approach for Public Value Creation, Implementation, and Evaluation
		Overview
			What Is Missing from the Public Value Equation?
				Social Equity Is Missing from the Public Value Equation
				A Thorough Planning Strategy Is Missing from the Public Value Equation
		Relevant Concepts for the Discussion
			Equity
			Intersectionality
			Vulnerability
		The Proposal: A Goal-Oriented Approach
			Goalsetting
			Designing a Vulnerability Scorecard
			On the Evaluation of Public Value Outcomes
		The Case of Economic Impact Payments
			First Round of EIPs
			Second and Third Rounds of EIPs
			Observations
		Discussion
			The Public Value Equation
			Challenges
		References
	Chapter 15: Developing Strategies for the Creation of Public Value: An Exercise in Futility?
		Public Value
		Strategic Planning
		So, What Now?
			The Public Manager When Public Value Is Unknowable
				Humility as a Necessary but Insufficient Stance for Administrators (and Researchers)
				More Exploring and Engineering, Less Entrepreneurship
				Better Understanding of Risks and Consequences
			Strategy Development When Public Value Is Unknowable
				Strategy Should Be a Dynamic Process Not a Fixed Plan
				Strategy Should Be Both Deliberate and Emergent
				Strategizing Should Be Far More Inclusive
		Moving Forward
		References
	Chapter 16: Conclusion
		The Dynamics of Government
		Authority
		Process
		Complexity
		Governance
		Closing Thoughts
		References
Index