Business Process Management: Practical Guidelines to Successful Implementations

Dedication
Contents
List of figures
List of tables
List of contributors
Foreword
Preface
Introduction
Introduction to the fourth edition
Layout of this book
Acknowledgments
Training services
Part I: FREQUENTLY ASKED QUESTIONS
	1 What is business process management?
	2 How can we demystify business process management?
	3 Who should be involved in BPM, and the critical success factors
	4 When should you do BPM—what are the main drivers and triggers?
	5 How should you start BPM—bottom-up or top-down?
	5 How should you start BPM—bottom-up or top-down?
	6 Why is it important to improve business processes before automating them?
	7 What are the technology components of BPM?
	8 Should you be customer-centric?
	9 Why is determining BPM foundations a critical first step?
	10 Why do you need a structured approach to implementing BPM?
Part II: BPM—HOW DO YOU DO IT? THE 7FE FRAMEWORK
	11 7FE Framework overview
	12 Guidelines on how to use the 7FE Framework
	13 Foundations phase
	14 Enablement phase
	15 Launch pad phase
	16 Understand phase
	17 Innovate phase
	18 People phase
	19 Develop phase
	20 Implement phase
	21 Realize value phase
	22 Sustainable performance phase
	23 Essentials introduction
	24 Project management
	25 People change management
	26 Leadership
	27 Embedding BPM in the organization
Part III: CASE STUDIES AND BPM MATURITY
	28 Case studies from the USA, Asia and Europe
	29 BPMM model
Glossary
Bibliography
Index