Business and Society: Ethics and Stakeholder Management, 7th Edition

Front Cover......Page 1
Title Page......Page 4
Copyright......Page 5
Preface......Page 6
About the Authors......Page 15
Brief Contents......Page 17
Contents......Page 18
Part One: BUSINESS, SOCIETY, AND STAKEHOLDERS......Page 26
CHAPTER 1 The Business and Society Relationship......Page 28
Business and Society......Page 30
Society as the Macroenvironment......Page 32
A Pluralistic Society......Page 33
A Special-Interest Society......Page 35
Business Criticism and Corporate Response......Page 36
Focus of the Book......Page 49
Structure of the Book......Page 52
Summary......Page 54
Discussion Questions......Page 55
End Notes......Page 56
CHAPTER 2 Corporate Citizenship: Social Responsibility, Responsiveness, and Performance......Page 58
The Corporate Social Responsibility Concept......Page 59
Arguments Against and For Corporate Social Responsibility......Page 74
Corporate Social Responsiveness......Page 80
Corporate Social Performance......Page 82
Corporate Citizenship......Page 85
Business's Interest in Corporate Citizenship......Page 90
Social Performance and Financial Performance Relationship......Page 92
Socially Responsible or Ethical Investing......Page 97
Summary......Page 99
Discussion Questions......Page 100
End Notes......Page 101
CHAPTER 3 The Stakeholder Approach to Business, Society, and Ethics......Page 106
Origins of the Stakeholder Concept......Page 108
Who Are Business's Stakeholders?......Page 109
Strategic, Multifiduciary, and Synthesis Approaches......Page 116
Three Values of the Stakeholder Model......Page 117
Key Questions in Stakeholder Management......Page 118
Effective Stakeholder Management......Page 131
Stakeholder Management Capability......Page 133
Principles of Stakeholder Management......Page 136
Strategic Steps Toward Successful Stakeholder Management......Page 137
Summary......Page 138
Discussion Questions......Page 139
End Notes......Page 140
Part Two: CORPORATE GOVERNANCE AND STRATEGIC MANAGEMENT ISSUES......Page 144
CHAPTER 4 Corporate Governance: Foundational Issues......Page 146
Legitimacy and Corporate Governance......Page 147
Problems in Corporate Governance......Page 151
Improving Corporate Governance......Page 160
The Role of Shareholders......Page 167
Summary......Page 172
Key Terms......Page 173
End Notes......Page 174
CHAPTER 5 Strategic Management and Corporate Public Affairs......Page 178
The Concept of Corporate Public Policy......Page 179
Four Key Strategy Levels......Page 182
The Strategic Management Process......Page 189
Public Affairs......Page 198
Public Affairs as a Part of Strategic Management......Page 199
The Corporate Public Affairs Function Today......Page 200
Important Public Affairs Concepts Today......Page 202
Public Affairs Strategy......Page 206
Incorporating Public Affairs Thinking into All Managers' Jobs......Page 208
Summary......Page 211
Discussion Questions......Page 212
End Notes......Page 213
CHAPTER 6 Issues Management and Crisis Management......Page 216
Issues Management......Page 218
Crisis Management......Page 235
Summary......Page 251
End Notes......Page 252
Part Three: BUSINESS ETHICS AND MANAGEMENT......Page 256
CHAPTER 7 Business Ethics Fundamentals......Page 258
The Public's Opinion of Business Ethics......Page 262
Business Ethics: What Does It Really Mean?......Page 267
Ethics, Economics, and Law: A Venn Model......Page 274
Four Important Ethics Questions......Page 275
Three Models of Management Ethics......Page 279
Making Moral Management Actionable......Page 294
Developing Moral Judgment......Page 295
Elements of Moral Judgment......Page 304
Summary......Page 307
End Notes......Page 308
CHAPTER 8 Personal and Organizational Ethics......Page 312
Levels at Which Ethics May Be Addressed......Page 313
Personal and Managerial Ethics......Page 317
Managing Organizational Ethics......Page 335
From Moral Decisions to Moral Organizations......Page 364
Summary......Page 365
Discussion Questions......Page 366
End Notes......Page 367
CHAPTER 9 Business Ethics and Technology......Page 372
Technology and the Technological Environment......Page 374
Characteristics of Technology......Page 375
Ethics and Technology......Page 378
Information Technology......Page 380
Biotechnology......Page 399
Key Terms......Page 410
End Notes......Page 411
CHAPTER 10 Ethical Issues in the Global Arena......Page 416
The New, New World of International Business......Page 417
MNCs and the Global Environment......Page 422
Ethical Issues in the Global Business Environment......Page 428
Improving Global Business Ethics......Page 453
Key Terms......Page 465
End Notes......Page 466
Part Four: EXTERNAL STAKEHOLDER ISSUES......Page 472
CHAPTER 11 Business, Government, and Regulation......Page 474
A Brief History of Government's Role......Page 475
The Roles of Government and Business......Page 477
Interaction of Business, Government, and the Public......Page 480
Government's Nonregulatory Influence on Business......Page 481
Government's Regulatory Influences on Business......Page 490
Deregulation......Page 500
Summary......Page 504
End Notes......Page 505
CHAPTER 12 Business Influence on Government and Public Policy......Page 508
Corporate Political Participation......Page 509
Coalition Building......Page 519
Political Action Committees......Page 520
Summary......Page 529
Discussion Questions......Page 530
End Notes......Page 531
CHAPTER 13 Consumer Stakeholders: Information Issues and Responses......Page 534
The Consumer Movement......Page 535
Product Information Issues......Page 539
The Federal Trade Commission......Page 560
Self-Regulation in Advertising......Page 564
Key Terms......Page 566
End Notes......Page 567
CHAPTER 14 Consumer Stakeholders: Product and Service Issues......Page 572
Two Central Issues: Quality and Safety......Page 573
Consumer Product Safety Commission......Page 585
Food and Drug Administration......Page 588
Business's Response to Consumer Stakeholders......Page 591
Total Quality Management Programs......Page 592
Six Sigma......Page 595
Summary......Page 596
Discussion Questions......Page 597
End Notes......Page 598
CHAPTER 15 The Natural Environment as Stakeholder......Page 602
The Sustainability Imperative......Page 603
A Brief Introduction to the Natural Environment......Page 604
The Impact of Business upon the Natural Environment......Page 606
Responsibility for Environmental Issues......Page 616
The Role of Governments in Environmental Issues......Page 619
Other Environmental Stakeholders......Page 625
Business Environmentalism......Page 631
The Future of Business: Greening and/or Growing?......Page 638
Key Terms......Page 639
End Notes......Page 640
CHAPTER 16 Business and Community Stakeholders......Page 644
Community Involvement......Page 645
Corporate Philanthropy or Business Giving......Page 651
The Loss of Jobs......Page 665
Summary......Page 676
End Notes......Page 677
Part Five: INTERNAL STAKEHOLDER ISSUES......Page 682
CHAPTER 17 Employee Stakeholders and Workplace Issues......Page 684
The New Social Contract......Page 685
The Employee Rights Movement......Page 688
The Right Not to Be Fired Without Cause......Page 691
The Right to Due Process and Fair Treatment......Page 695
Freedom of Speech in the Workplace......Page 698
Summary......Page 709
End Notes......Page 710
CHAPTER 18 Employee Stakeholders: Privacy, Safety, and Health......Page 714
Right to Privacy in the Workplace......Page 715
Workplace Safety......Page 729
The Right to Health in the Workplace......Page 739
Summary......Page 745
End Notes......Page 746
CHAPTER 19 Employment Discrimination and Affirmative Action......Page 750
The Civil Rights Movement and Minority Progress......Page 751
Federal Laws Prohibiting Discrimination......Page 754
Expanded Meanings of Discrimination......Page 763
Issues in Employment Discrimination......Page 765
Affirmative Action in the Workplace......Page 781
Key Terms......Page 787
End Notes......Page 788
Cases......Page 794
Case 1 Wal-Mart: The Main Street Merchant of Doom......Page 796
Case 2 The Body Shop: Pursuing Social and Environmental Change......Page 809
Case 3 The Body Shop's Reputation Is Tarnished......Page 815
Case 4 The Body Shop International PLC (1998–2007)......Page 822
Case 5 The HP Pretexting Predicament......Page 827
Case 6 Dick Grasso and the NYSE: Is It a Crime to Be Paid Well?......Page 830
Case 7 The Waiter Rule: What Makes for a Good CEO?......Page 833
Case 8 Do as I Say, Not as I Did......Page 835
Case 9 Say-on-Pay......Page 837
Case 10 Martha Stewart: Free Trading or Insider Trading?......Page 839
Case 11 The Case of the Killer Phrases (A)......Page 845
Case 12 To Hire or Not to Hire......Page 848
Case 13 Does Cheating in Golf Predict Cheating in Business?......Page 849
Case 14 The Travel Expense Billing Controversy......Page 852
Case 15 Phantom Expenses......Page 856
Case 16 Family Business......Page 857
Case 17 Should Business Hire Illegal Immigrants?......Page 858
Case 18 This Little Piggy: Should the Xeno-Pig Make It to Market?......Page 862
Case 19 Toxic Tacos? The Case of Genetically Modified Foods......Page 865
Case 20 Something's Rotten in Hondo......Page 867
Case 21 Sweetener Gets Bitter Reaction......Page 868
Case 22 Nike, Inc., and Sweatshops......Page 870
Case 23 Coke and Pepsi in India: Issues, Ethics, and Crisis Management......Page 880
Case 24 Chiquita: An Excruciating Dilemma Between Life and Law......Page 886
Case 25 Astroturf Lobbying......Page 890
Case 26 The Ethics of Earmarks......Page 893
Case 27 DTC: The Pill-Pushing Debate......Page 896
Case 28 Easy Credit Hard Future......Page 898
Case 29 Big Pharma's Marketing Tactics......Page 901
Case 30 Firestone and Ford: The Tire Tread Separation Tragedy......Page 908
Case 31 McDonald's—The Coffee Spill Heard 'Round the World......Page 917
Case 32 Is the Customer Always Right?......Page 922
Case 33 The Hudson River Cleanup and GE......Page 926
Case 34 Safety? What Safety?......Page 932
Case 35 Little Enough or Too Much?......Page 933
Case 36 The Betaseron Decision (A)......Page 935
Case 37 A Moral Dilemma: Head versus Heart......Page 937
Case 38 Wal-Mart and Its Associates: Efficient Operator or Neglectful Employer?......Page 938
Case 39 Dead Peasant Life Insurance......Page 948
Case 40 The Case of the Fired Waitress......Page 951
Case 41 Pizza Redlining: Employee Safety or Discrimination?......Page 954
Case 42 After-Effects of After-Hours Activities: The Case of Peter Oiler......Page 958
Case 43 Tattoos and Body Jewelry: Employer and Employee Rights......Page 960
Case 44 Is Hiring on the Basis of "Looks" Unfair or Discriminatory?......Page 962
Case 45 When Management Crosses the Line......Page 966
Case 46 The Case of Judy......Page 967
Name Index......Page 968
Subject Index......Page 971