Bad Apples: Identify, Prevent and Manage Negative Behaviour at Work

Cover......Page 1
Title......Page 4
Copyright......Page 5
Contents......Page 6
List of Illustrations......Page 10
Preface......Page 13
Acknowledgements......Page 15
List of Abbreviations......Page 16
1 Introduction......Page 18
Integrity as a trait......Page 21
Work groups and counter-productive work behaviors......Page 23
The process......Page 24
Dealing with unacceptable employee behavior......Page 27
Conclusion......Page 28
Introduction......Page 29
Theft......Page 37
Fraud......Page 41
Bribery and corruption......Page 43
Deceit......Page 49
Information leakage (citizenship espionage)......Page 51
Whistle-blowing......Page 52
Espionage......Page 58
Sabotage......Page 59
Cyber-crime......Page 62
Resignations......Page 63
Conclusion......Page 64
Human motivation......Page 66
Herzberg’s theory......Page 68
Equity theory......Page 69
Justice at work......Page 72
The motivational context......Page 80
Theories related to specific CWBs......Page 100
Conclusion......Page 110
Introduction......Page 112
The wrong focus......Page 113
Vengeful litigation......Page 114
The criminal personality......Page 116
Personality, intelligence and crime......Page 117
Eysenck’s Theory of the Criminal Personality......Page 120
The anti-social personality, the psychopath or moral imbecile......Page 124
Criminal personality disorder......Page 134
Case study......Page 136
Narcissistic bosses......Page 139
The bullying boss......Page 140
The toxic boss......Page 142
Conclusion......Page 144
The organization of work......Page 145
Measuring CWBs by questionnaire......Page 148
Organizational commitment and attachment......Page 158
Ethical climates and cultures......Page 161
Disengagement at work......Page 162
Conclusion......Page 163
Introduction......Page 165
Popular books and simple advice......Page 168
Why do people lie......Page 176
Catching liars: Why they fail......Page 178
The clues to deceit......Page 180
Faking on questionnaires......Page 189
Getting at the truth......Page 197
Cognitive interviewing in the workplace......Page 200
Conclusion......Page 201
Introduction......Page 204
“Honesty” screening......Page 207
Integrity testing at work......Page 210
Self-report tests of integrity......Page 213
Do integrity tests work?......Page 217
Objections to integrity testing......Page 220
Public policy......Page 222
Measuring integrity......Page 223
The lie detector (polygraph)......Page 231
Conclusion......Page 242
Introduction......Page 244
Detection......Page 245
Recruiting the right people......Page 248
Induction......Page 249
Computers......Page 253
Physical security......Page 254
Security officers at all exits......Page 255
Electronic methods: closed circuit TV......Page 256
Policing the police......Page 257
Anticipating trouble......Page 258
Handling the press......Page 262
Conclusion......Page 263
Risk assessment......Page 265
Towards a strategy......Page 266
Exit policy......Page 279
Conclusion......Page 283
ALDRICH AMES: Betrayer of his employer – the CIA, and his country – the United States of America......Page 285
NICK LEESON: Broke the rules and caused the collapse of The UK’s oldest bank – Barings......Page 289
JEFFREY WIGAND: Revealed the illegal activities of his employers, Brown & Williamson, the US Tobacco giant, in the press and courts......Page 292
JEROME KERVIEL: Made a series of unauthorized trades totaling as much as €50 billion......Page 295
DANIEL JAMES: Convicted of communicating information calculated to be useful to an enemy......Page 296
Bibliography......Page 299
Index......Page 313