Agile Coping in the Digital Workplace: Emerging Issues for Research and Practice

Agile Coping in the Digital Workplace
	Preface
	Acknowledgements
	Contents
	Contributors
	About the Editors
	Chapter 1: Introductory Chapter: Conceptualising Agile Coping Within the Smart Technological World of Work
		1.1 Introduction
		1.2 Agile Coping in the Digital Workplace
		1.3 Outline of the Book Volume
			1.3.1 Part I: The Digital Workplace: Contextual Issues and Coping
			1.3.2 Part II: Managing Coping Within the Digital Workplace: Issues for Organisational Practice
			1.3.3 Part III: Managing Coping Within the Digital Workplace: Issues for Individuals
			1.3.4 Part V: Integration and Conclusion
		1.4 Conclusion
		References
	Part I: The Digital Workplace: Contextual Issues and Coping
		1.1 Conceptual Overview of the Book Volume
		1.2 Overview
	Chapter 2: The Fourth Industrial Revolution: A Resilience-Based Coping Strategy for Disruptive Change
		2.1 Introduction
		2.2 Problem Statement
		2.3 Objective of the Chapter
		2.4 Literature Review
			2.4.1 Key Theoretical Concepts
				2.4.1.1 Disruptive Change
				2.4.1.2 Strong Uncertainty
				2.4.1.3 Coping
				2.4.1.4 Resilience
		2.5 Method
			2.5.1 Study Design
			2.5.2 Study Eligibility Criteria
			2.5.3 Data Analysis
			2.5.4 Strategies Used to Ensure Data Quality
		2.6 Discussion and Practical Implications
			2.6.1 Micro-level Analysis
				2.6.1.1 Uncertainty and Coping
				2.6.1.2 Rationality of Coping Behaviour
				2.6.1.3 Constructing a Resilience-Based Coping Strategy
			2.6.2 Meso-level Analysis
				2.6.2.1 Coping Strategies for Organisations
					Industrial Mode Change
					Strategic Change
					Organisational Transformation
					Employee Empowerment
			2.6.3 Macro-level Analysis
				2.6.3.1 Coping Strategies for Governments
					Application of New Development Plans
					Acceleration of Infrastructure Construction
					Development of High-End Human Capital
					Macro Industry Reform
					Regulation of Social Inequality
		2.7 Conclusion
		2.8 Recommendations and Implications for Practice
		References
	Chapter 3: Career Wellbeing and Career Agility as Coping Attributes in the Modern Career Space
		3.1 Introduction
		3.2 Chapter Objective
		3.3 Theoretical Framework
			3.3.1 Career Agility
			3.3.2 Career Wellbeing
		3.4 Method
			3.4.1 Research Design
			3.4.2 Participants
			3.4.3 Measuring Instruments
			3.4.4 Procedure
			3.4.5 Considerations of Ethics
			3.4.6 Data Analysis
		3.5 Results
		3.6 Discussion
		3.7 Implications for Organisational Practice
		3.8 Conclusion
		References
	Part II: Managing Coping Within the Digital Workplace: Issues for Organisational Practice
		1.1 Conceptual Overview of the Book Volume
		1.2 Overview
	Chapter 4: Surviving the Digital Era: The Link Between Positive Coping, Workplace Friendships and Career Adaptability
		4.1 Introduction
			4.1.1 Industry 4.0 and Agile Coping
		4.2 Theoretical Background
			4.2.1 Conceptualising Positive Coping
			4.2.2 Conceptualising Workplace Friendship
			4.2.3 Conceptualising Career Adaptability
		4.3 Purpose of the Chapter
		4.4 Problem Statement
		4.5 Method
			4.5.1 Participants
			4.5.2 Measuring Instruments
				4.5.2.1 Positive Coping Behaviour Inventory (PCBI)
				4.5.2.2 Workplace Friendship Scale (WFS)
				4.5.2.3 Career Adaptability Scale (CAS)
			4.5.3 Procedure and Data Analysis
		4.6 Results
		4.7 Discussion
		4.8 Proposed Strategies for Agile Coping Within the Digital Era
			4.8.1 Proposed Strategies on Organisational Level
			4.8.2 Proposed Strategies on Individual Level
		4.9 Conclusion
		4.10 Chapter Summary
		References
	Chapter 5: Positive Coping Skills, Thriving and Social Connectedness: Are There Generational Differences in the Digital Workplace?
		5.1 Introduction
		5.2 Chapter Objective
		5.3 Theoretical Framework
			5.3.1 Positive Coping Behaviour
				5.3.1.1 Generations and Positive Coping
			5.3.2 Thriving
				5.3.2.1 Generations and Thriving
			5.3.3 Social Connectedness
				5.3.3.1 Generation and Social Connectedness
			5.3.4 Problem Statement
			5.3.5 Method
				5.3.5.1 Participants
				5.3.5.2 Measuring Instruments
					Positive Coping Behaviour Inventory (PCBI)
					Thriving at Work Questionnaire (TAW)
					Workplace Friendship Scale (WFS)
				5.3.5.3 Procedure and Data Analysis
			5.3.6 Results
			5.3.7 Discussion
				5.3.7.1 Proposed Strategies for Agile Coping Among Generations
			5.3.8 Implications for Organisational Practice
		5.4 Conclusion
		5.5 Chapter Summary
		References
	Chapter 6: Enhancing Psychological Wellbeing in Industry 4.0: The Relationship Between Emotional Intelligence, Social Connectedness, Work-Life Balance and Positive Coping Behaviour
		6.1 Introduction
		6.2 Chapter Objective
		6.3 Conceptualisation of Constructs
			6.3.1 Emotional Intelligence
			6.3.2 Social Connectedness
			6.3.3 Positive Coping Behaviour
			6.3.4 Work-Life Balance
		6.4 Relationship Dynamics Between Emotional Intelligence (EI), Positive Coping Behaviour (PCB) and Work-Life Balance (WLB)
			6.4.1 Relationship Between EI and WLB
			6.4.2 Relationship Dynamics Between EI and PCB
		6.5 Relationship Dynamics Between Social Connectedness (SC), Positive Coping Behaviour (PCB) and Work-Life Balance (WLB)
			6.5.1 Relationship Dynamics Between SC and WLB
			6.5.2 Relationship Dynamics Between Social Connectedness (SC) and Positive Coping Behaviour (PCB)
		6.6 Relationship Dynamics Between Positive Coping Behaviour (PCB) and Work-Life Balance (WLB)
		6.7 Theoretical Integration and Conceptual Framework
		6.8 Discussion
			6.8.1 Setting a Future Research Agenda
		6.9 Conclusion
		References
	Chapter 7: Agile Coping in a Digital World: An Expanding Need for Boundary Spanning
		7.1 Chapter Objectives
		7.2 Introduction
		7.3 Some Matters of Context: Coping, Agility and Stressor Time-Space
			7.3.1 Personal Coping and Organisational Coping
			7.3.2 Framing an Agile Coping Context
			7.3.3 Coping and Boundary Spanning
			7.3.4 Boundary Spanning and Boundary Spanners
			7.3.5 Characterising Boundary Spanning Activities
		7.4 A Multilevel Activity View
		7.5 A Team-Level View
			7.5.1 The Utilisation of Boundary Objects
			7.5.2 Characterising Boundary Spanning Competencies
			7.5.3 Some Matters of Agency and Structure
			7.5.4 Structuration Theory and Related Constructs
			7.5.5 Structuration Theory and Boundary Spanning
			7.5.6 The Research Approach and Objectives
			7.5.7 Some Observations from the Field
		7.6 Findings from the Cases
			7.6.1 Time-Place Context (Refer to Fig. 7.1 and Table 7.1)
			7.6.2 Boundary Spanning Actor(s) (Refer to Boundary Spanning Roles, Fig. 7.2, and Boundary Spanning Context, Fig. 7.3)
			7.6.3 Client-Side and Team-Side Actors (See Fig. 7.3)
			7.6.4 The Use of Boundary Objects (See Fig. 7.3)
			7.6.5 Appropriated IT Tools (See Fig. 7.3)
			7.6.6 An Agile HRM Perspective
		7.7 Discussion
		7.8 Conclusion
		References
	Chapter 8: Digital Tools Applications to Occupational Health and Safety for People with Autism
		8.1 Introduction
		8.2 Occupational Health and Safety with ASD
			8.2.1 Digital Supports for Persons with ASD
			8.2.2 Emotional Well-Being
		8.3 Digital Technology Tools
			8.3.1 Digital Tool Selection
			8.3.2 Job Interview and Content Tools
			8.3.3 Job Process-Oriented Tools
		8.4 Digital Tools for Work Wellness
		8.5 Coordinated Platforms
		8.6 Influences of Culture, Professional Practices, and Legislation
			8.6.1 Culture Influences
			8.6.2 Professional Practice Influences
		8.7 Matters for Research and Other Forms of Scholarship
		8.8 Summary and Conclusion
		References
	Chapter 9: Coping Strategies as Predictors of Flourishing Among Targets of Workplace Bullying
		9.1 Introduction
		9.2 Chapter Objective
		9.3 Theoretical Background
		9.4 Defining Coping as a Construct
		9.5 Coping as Seen from the Targets’ Perspective
		9.6 Defining Flourishing as a Construct
		9.7 Empirical Study
			9.7.1 Participants and Procedure
			9.7.2 Measures
			9.7.3 Data Analysis
		9.8 Results
			9.8.1 Descriptive Statistics and Correlations
			9.8.2 Predictor Effects
		9.9 Discussion of Findings
			9.9.1 Seeking Help as Significant Predictor
			9.9.2 Avoidance as Significant Predictor
		9.10 Implications for Theory and Practices
		9.11 Limitations and Suggestions for Future Research
		9.12 Conclusion
		References
	Chapter 10: Agile Leadership and Bootlegging Behavior: Does Leadership Coping Dynamics Matter?
		10.1 Introduction
		10.2 Theory and Proposal of an Integrative Research Framework
		10.3 Theoretical Background
			10.3.1 Agile Leadership and Bootlegging Behavior
			10.3.2 Agile Leadership and Leadership Coping Dynamics
			10.3.3 Leadership Coping Dynamics and Bootlegging Behavior
			10.3.4 Agile Leadership, Leadership Coping Dynamics, and Bootlegging Behavior
		10.4 Conclusion
		References
	Part III: Managing Coping Within the Digital Workplace: Issues for Individuals
		1.1 Conceptual Overview of the Book Volume
		1.2 Overview
	Chapter 11: Coping Strategies for a Collarless Workforce: An Employee Experience Guide
		11.1 Chapter Objective
		11.2 Introduction
		11.3 The Rise of the Collarless Worker
			11.3.1 A Brief History
			11.3.2 Socio-economic Contributions to the Rise of the Collarless Worker
			11.3.3 Improved Technologies as Facilitators of the Rise of the Collarless Worker
			11.3.4 The Virtual Workplace as Facilitator of the Rise of the Collarless Worker
		11.4 Competencies Required to Be a Successful Collarless Worker
			11.4.1 Adapting and Learning
			11.4.2 Empathy and Communication
		11.5 The Collarless Worker: Toward a New Conceptualisation
		11.6 Organisational Conditions Required for Collarless Workers to Cope and Thrive
			11.6.1 Guideline 1: Creating Collarless Organisational Structures and Processes
			11.6.2 Guideline 2: Communication
			11.6.3 Guideline 3: Focus on Wellbeing and Coping
			11.6.4 Guideline 4: Training
		11.7 Conclusion and Recommendations
		References
	Chapter 12: Digitalisation in the Workplace: The Role of Technology on Employee Engagement and Creativity Teams
		12.1 Introduction
		12.2 Chapter Objective
		12.3 Industry 4.0 and Digitalisation in the Workplace
		12.4 IT Identity
		12.5 Creative Self-Efficacy and Engagement
		12.6 Practical Implications for Managing Agility, Creativity and Engagement in a Digitalised Workplace
		12.7 Evidence-Based Case Study
			12.7.1 Methodology of the Case Study
		12.8 Findings from the Qualitative Data
			12.8.1 Theme 1: Technology as a Powerful Enabler
			12.8.2 Theme 2: Technology Disables
			12.8.3 Theme 3: Controlling Technology Adoption
			12.8.4 Theme 4: The Significance of Relationships/Individuals in a Technology-Driven Workplace
		12.9 Results from the Quantitative Data
		12.10 Discussion and Conclusion
		References
	Chapter 13: Psychological Capital: The Antidote for the Consequences of Organisational Citizenship Behaviour in Industry 4.0 Workplace
		13.1 Introduction
			13.1.1 Chapter Objective
		13.2 Conceptual Background of Industry 4.0, PsyCap and OCB
			13.2.1 Overview of OCB and Its Dimensions
			13.2.2 OCB in the Fourth Industrial Revolution
			13.2.3 Overview of PsyCap and Its Components
			13.2.4 PsyCap and Twenty-First-Century VUCA Workplace
		13.3 Emotional Stress, Job Creep and Work-Family Conflict as Consequences of OCB
			13.3.1 Emotional Stress
			13.3.2 Job Creep
			13.3.3 Work-Family Conflict
		13.4 Scientific Evidence on the Moderated Relationship Between OCB and Its Consequences
			13.4.1 Discussion on the Conceptual Model
		13.5 Implication for a Positively Oriented Industry 4.0 HR
		13.6 Conclusion
		References
	Chapter 14: The Difference Model of Disability: A Focus on Employment
		14.1 Introduction
		14.2 Background
		14.3 Persons with Disabilities and Employment
		14.4 Models in the Social Sciences
		14.5 Getting Beyond Cognition
		14.6 Foregrounding Attitudes
		14.7 Disability and the Workplace
			14.7.1 The Moral Model
			14.7.2 The Medical Model
			14.7.3 The Social Model
			14.7.4 The Embodiment Model
			14.7.5 The Nordic Relational Model
			14.7.6 The Cognitive Models
			14.7.7 The Difference Model
		14.8 Affect-Based
		14.9 Eliminates Blame
		14.10 Attitude and the Built Environment
		14.11 An Evidence-Based Approach
		14.12 Practical Implications
		14.13 Limitations and Next Steps
		References
	Chapter 15: Student Wellbeing and Access to Technology: Changing Landscapes in Student Support
		15.1 Introduction
		15.2 Background to the Study
		15.3 Chapter Objective
		15.4 Research Methodology
			15.4.1 Participants
			15.4.2 Research Method
			15.4.3 Data Analysis: The I-Poems (and WiFi Poems) Process
		15.5 Findings: WiFi Poems, Students, Wellbeing and Technology
		15.6 Discussion
		15.7 Limitations of the Study
		15.8 Conclusion
		References
	Part IV: Integration and Conclusion
		1.1 Conceptual Overview of the Book Volume
		1.2 Overview
	Chapter 16: Reflection on the Agile Coping Dynamics and Emerging Issues for Research Practice in a Smart Digital Technological World of Work
		16.1 Introduction
		16.2 Issues for Research
		16.3 Conclusion
	Index