Writing for Interaction. Crafting the Information Experience for Web and Software Apps

Content: 
Front-matter, Pages i,iii
Copyright, Page iv
Acknowledgments, Page ix
About The Author, Page xi
Introduction, Pages xiii-xv
Section 1. Introducing Writing for Interaction, Pages 1-2
Chapter 1 - Introducing the Information Experience, Pages 3-20
Chapter 2 - Design and Development Models and Processes, Pages 21-42
Section 2. Understanding User Needs, Page 43
Chapter 3 - Getting to Know Your Users, Pages 45-60
Chapter 4 - Gathering Data about Your Users, Pages 61-75
Chapter 5 - Creating Your Personas, Pages 77-88
Section 3. Designing Your Information Experience Strategy, Page 89
Chapter 6 - Understanding User Reading Patterns, Pages 91-106
Chapter 7 - Applying Usability Principles to Your Writing, Pages 107-130
Chapter 8 - Creating Writing Guidelines, Pages 131-155
Section 4. Creating Your Information Experience, Page 157
Chapter 9 - Designing Your Information Strategy, Pages 159-185
Chapter 10 - Writing Text for Interaction, Pages 187-219
Chapter 11 - Writing for Diverse Audiences, Pages 221-237
Section 5. Evaluation, Page 239
Chapter 12 - Evaluating Your Information Experience, Pages 241-261
Review Check List, Pages 263-265
Final Summary, Pages 267-268
Bibliography, Page 269
Index, Pages 271-276