Work and Life in the Global Economy: A Gendered Analysis of Service Work

Contents......Page 6
List of Tables......Page 8
Notes on Contributors......Page 9
1. Introduction......Page 14
2. Women as Knowledge Workers: From the Telegraph to the Computer......Page 28
3. Respectability and Flexibility in the Neoliberal Service Economy......Page 46
4. ‘Are you married?’ Exploring Gender in a Global Workplace in India......Page 65
5. Gendered Hierarchies in Transnational Call Centres in India......Page 91
6. Domestic Labour – The Experience of Work in India’s Other Call Centre Industry......Page 112
7. ‘Caring’ Professionals: Global Migration and Gendered Cultural Economy......Page 137
8. The Crisis of Care, International Migration, and Public Policy......Page 155
9. Reflections on Gender and Pay Inequalities in the Contemporary Service Economy......Page 178
10. Clerks, Cashiers, Customer Carers: Women’s Work in European Services......Page 198
11. An ICT Skills Model of Inclusion: Contemporary Distortions of Equity in British Network Engineer Training......Page 222
12. The Isolated Professional: Conflict, Fragmentation and Overload in UK Financial Services......Page 239
13. Cultural Constraints: Japanese Mothers Working in a Multinational Corporation......Page 266
C......Page 290
E......Page 291
G......Page 292
I......Page 293
M......Page 294
R......Page 295
T......Page 296
Y......Page 297