Where Is My Office?: The Post-Pandemic Edition

Title Page
Copyright Page
Dedication
Contents
Foreword
Introduction
	Sources
Part 1: A Fresh Perspective on Workplaces
	Chapter 1: Seeing the Forest for the Trees
		Confessions of a Lapsed Chartered Surveyor
		Inspiring Instigators and Interpreters
		A Confusing Mosaic of Players and Barriers to Change
		Never the Twain Shall Meet
		The Workplace Renaissance
		The Flexible Space Phenomenon
		Responding to the ‘Rubik’s Cube on Steroids’
			Sources
			Epigraph
	Chapter 2: Shifting the Status Quo and Changing Perspectives
		The Antiquated Emperor’s New Clothes
		Real Estate is a Riddle Wrapped in a Mystery, Inside an Enigma
		Delivering a New Office – A Fragmented Process
		The Evolution of Corporate Real Estate
		The Corporate Real Estate Family and Other Property Animals
		Workplace Strategy: The ‘Newish’ Kid on the Block
		Getting to Grips with Commercial Real Estate: A Dynastic Game of Thrones
		The Perfect Storm – Winter Has Arrived!
		Macro and Micro Storms Howling into the Workplace
		Steps for Property and Business to Shift the Status Quo
			Sources
			Epigraph
	Chapter 3: The Odd Couple
		The Onslaught of Disruptive Forces Impacting Work, the Workforce and the Workplace
			A Storm Brewing for Mr Taylor?
		The Generation Game: Multiple Dimensions
		Looking at the Multi-Generational Workforce through Different Lenses
		The Post-Covid Workforce: Is this a Turning Point?
		A Power Shift with Unforeseen Implications
		The Shifting Sands of Change for Enterprise, the Office and Society
		The Relentless and Constant Change of the VUCA World
		The Shift from Twentieth-Century Stability to Twenty-First-Century Agility
		Understanding the Jigsaw Pieces
		Smarter Use of the Built Environment
		A Crucial Imperative: ESG, Sustainability and Workplace Wellbeing
		Workplace Health and Wellbeing is Vital
		Harnessing the Value of Brand and Place
		Shifting from Servitude to Service – A New Paradigm for Real Estate
		The Relentless March of Third Space and Flexible Space Workspace Disruptors
		The Penetration of Proptech and the Uberization of Work
		The Office and the Enterprise Value Chain
		Understanding People and Place
		Broadening the Debate from Cost to Value
		Designing and Operating a Great Place to Work
		Balancing Efficiency and Effectiveness
		Enabling or Inhibiting a New Way of Working?
		Along the Road to a Damascus Moment
		The Odd Couple in the Same Boat
		Steps for the Odd Couple to Gain Fresh Perspectives
			Sources
			Epigraph
	Chapter 4: People and Place: Joining the Dots
		Flexing the Workplace
		Remote, Flexible and Hybrid Working: The Beef Behind the Buzzwords
		Hierarchy – Is This the Final Chapter?
		The Impact of the Anytime, Any Place, Anywhere Working Environment
		The Great Back-to-the-Office Extravaganza
		Creativity, Workplace Culture and ‘Water Cooler’ Moments
		The Future Office – Twice the Experience, Half the Space
		The Talent Attraction and Retention Factor
		Liquid Talent is Working From Anywhere
		Values, Diversity and Inclusion Matter
		Flexible Leadership
		Leadership and Resistance to Change
		Leadership is Not About Hierarchy
		Leading Effectively in an Uncertain World
		Building a Store of Trust
		Implementing the Values and Purpose of the Business
		Heading Towards a More People-centric Working Environment
		Harnessing Technology to Flex People and Place
		Into Cyberspace and Beyond...
		The Metaverse: A New Frontier
		The Hidden Paradigm Shift
		The Double Dilemma
			Sources
			Epigraph
	Chapter 5: Navigating Uncertainty
		Dealing with an Escaping Genie
		Going Beyond Hybrid
		Reframing to a Fixed-Flex-Fluid Model
			Fixed
			Flexible
			Fluid
		Frameworks, Not Charts
		The Interconnected Work and Workplace Cable
		The Muir Diamond – An Open Innovation Way of Looking at Uncertainty
			People
			Place
			Technology
			Leadership
		Apply Smart Value Navigation – A Holistic Humancentric Approach
		A Collective of Adjustments
		Adjusting Our Attitudes
		Adjusting Crisis to a Trigger Event
		Adjusting Our Approach
			Asking the Right Question
			From Ego to Eco
			Designing for Failure
			Sources
			Epigraph
	Chapter 6: New Priorities
		A Great White Shark is Upon Us
		Framing the Road Ahead
		CRE Steps Towards A New Model
		Beyond Hybrid – The Birth of Omniworking
		Space-as-a-Service Comes of Age
		The Fluid Dimension Makes Its Mark
		The Great Rethink
		Convening the Stakeholders: The Only Way Forward
		The Enterprise Perspective – A New Look Consumer
		The Provider/Landlord Perspective – A Wider, More Flexible Model
		Can the Leopard Change its Spots?
		Big Picture Thinking
			Sources
			Epigraph
Part 2: The BBC Story: From Analogue to Digital
	Chapter 7: Introduction
	Chapter 8: The Creative Workplace
		BBC Property’s State of Play
		The Learning Curve
		Navigating the BBC’s Ocean of Uncertainty
		Shifting the Focus to a Creative Workplace
		Stabilizing the Good Ship BBC
		Taking Care of BBC Business
		It’s All About the Money!
		Securing the Delivery of Public Value
			Sources
			Epigraph to Introduction
	Chapter 9: Delivering Agile Workplaces Across the Nation
		Pacific Quay – Scotland Sets the Scene
		New Broadcasting House – The Journey to a Creative Powerhouse
		MediaCityUK, Salford – Placemaking at Scale
		Television Centre, White City – the BBC’s Cinderella Did Go to the Ball
		White City – A Placemaking Phoenix Rises in West London
			Sources
			Epigraph
Glossary and Definitions
References
	chapter 4
	chapter 5
	chapter 6
	chapter 7
	chapter 8
Bibliography and Further Reading
Acknowledgements
Index