What's your problem? : identifying and solving the five types of process problems

Content: SINGLE UNIT PROCESS IMPROVEMENT Principle Learning  Delay-Caused Defect How to Identify Delay-Caused Defects How to Find Root Causes of Delay-Caused Defects      Delay Due to Flow Stopping      Delay Due to Rework      Delay Due to Nonvalue-Added Actions      Delay Due to Slow Value-Added Actions How to Address Delay-Caused Defects      How to Address Delay Due to Flow Stopping      How to Solve Delay Due to Rework      How to Address Delay Due to Nonvalue-Added Actions      How to Address Delay Due to Slow Value-Added Actions Delay Example 1      1) Identify Delay-Caused Defect      2) Find Delay Root Causes      3) Address Delays Delay Example 2      1) Identify Delay-Caused Defect      2) Find Delay Root Causes      3) Address Delays Delay Example 3      1) Identify Delay-Caused Defect      2) Find Delay Root Causes      3) Address Delays Control to Sustain Performance What You Can Do Now Endnotes        Error-Caused Defect How to Identify Error-Caused Defects How to Find Root Causes of Error-Caused Defects How to Address Error-Caused Defects Error-Caused Defect Example 1      1) Identify Error Defect      2) Find Error Root Cause      3) Address Error Error-Caused Defect Example 2      1) Identify Error Defect      2) Find Error Root Cause      3) Address Error What You Can Do Now        Suboptimality-Caused Defect How to Identify Suboptimality-Caused Defects How to Find Root Causes of Suboptimality-Caused Defects      Design of Experiment (DOE)      Data Collection      Data Analysis How to Address Suboptimality-Caused Defects Suboptimality Example      1) Identify Suboptimality-Caused Defect      2) Find Suboptimality Root Causes      3) Address Suboptimality What You Can Do Now Endnotes        Unpredictability-Caused Defect How to Identify Unpredictability-Caused Defects How to Find Root Causes of Unpredictability-Caused Defects How to Address Unpredictability-Caused Defects Unpredictability Example      1) Identify Unpredictability-Caused Defect      2) Find Unpredictability Root Causes           Prediction Model      3) Addressing Unpredictability What You Can Do Now        Personal Reason-Caused Defect How to Identify Personal Reason-Caused Defects How to Find Root Causes of Personal Reason-Caused Defects How to Address Personal Reason-Caused Defects Personal Reason Example 1      1) Identify Personal Reason Defect      2) Find Personal Reason Root Cause      3) Address Personal Reason Root Cause Personal Reason Example 2      1) Identify Personal Reason Defect      2) Find Personal Reason Root Cause      3) Address Personal Reason Root Cause What You Can Do Now        MULTIPLE UNIT PROCESS IMPROVEMENT Principle Leveling      Chronic Problems Critical Thinking      Informative Decision Making      Critical Thinking Questions      Information      Tools           Example Summary        How Do I Know I Have a Process Performance Problem? Requirement: Identifying Value Current (Baseline) Process Performance      Random Sampling      Process Capability Desired Process Performance The Gap Worthiness of Closing the Gap      Prioritization Summary Endnotes        How to Know the Root Cause Problem Type: Classifying Potential Problems Causal Relationships by Problem Type Evidence Confirming the Relationship between Cause and Process Performance      Delay      Error      Suboptimal Setting           Correlation           Causation           Optimization      Unpredictability      Personal Reason Measurement Error Summary Endnotes        How Does the Proposed Solution Work? Process Change to Close the Gap      Process Changes with Mistake-Proofing to Address Root Cause Process Changes with Controls to Sustain Improved Performance Summary        How to Know When to Improve Again Defect Occurs Change in Process Performance Change in Stability Summary Endnotes        Designing Processes Principle Methodology How Do I Know I Have a Process Performance Problem? How Do I Know the Root Cause? How Do I Know I Have a Sustainable Solution? How Do I Know When I Can Improve Again?        TEACHING PROBLEM SOLVING Principle Learning Theories Purpose of Teaching      Course Structure for Optimal Learning      Empirically Based Teaching Philosophy Course Structure Curricula      Suboptimality and Unpredictability Courses      Personal Reason Course Summary Endnotes        Three-Step Procedure Lessons Lesson 1: Five Process Problems Lesson 2: Requirements Lesson 3: Delays Lesson 4: Errors Lesson 5: Suboptimality Lesson 6: Unpredictability Lesson 7: Personal Reason  Critical Thinking Lessons Lesson 8: Critical Thinking Lesson 9: Delays Lesson 10: Errors Lesson 11: Suboptimality Lesson 12: Unpredictability Lesson 13: Personal Reason Lesson 14: Design        Mentoring Preparation Approach Summary Recap  Index