Vulnerable People and Digital Inclusion: Theoretical and Applied Perspectives

Acknowledgements
Contents
Notes on Contributors
Abbreviations
List of Figures
List of Tables
Editor’s Introduction: Digital Inclusion, Vulnerability and Associated Complexities
	What Is This Book About?
	Background
		Ethnic Minorities
		Older People
		People with Disabilities
	Outline of the Book
	References
Part I: Theoretical and Empirical Insights into Vulnerable People’s Digital Inclusion
	Resilience and Digital Inclusion: The Digital Re-making of Vulnerability?
		Introduction
		From Deficit Toward Strength-Based Approaches
		Resilience for the Digital: Situatedness, Intersectionality, and Relationality
		Digital Resilience as Media Practice
		Conclusions
		References
	Digital Inequality Research for Digital Publics: A Call for New Modalities in Policy-oriented Social Science
		Digital Public Social Science in the Time of COVID-19
		State of the Field: Approaches to Digital Inequalities Research
		The Case for New Forms of Digital Public Social Science
		The Case for Visualizations
		Case Study Number One: Visual Representation to Increase Understanding and Acceptance
		Case Study Number Two: The Use of Visual and Emotional Representation as Motivating Factors
		Lessons Learned and Applied
		Path Forward: DIRPSS
		References
	Multidimensional Digital Exclusion and Its Relation to Social Exclusion
		Understanding Digital Inclusion as an Ecosystem of Individual Users
			The Offline Social Context
			Incorporating a Life Course Perspective: The Diversity of Uses and Non-uses
		Review of Conceptual and Empirical Literature on Digital Exclusion
			Interventions to Increase Access and Improve Access Quality
			Skills and Motivation: Individual Factors and Social Embeddedness
			Reinforcing or Overcoming the Existing Social Exclusion
		The Elements of Effective Interventions
		Discussion
		References
Part II: Ethnic Minorities’ Digital Inclusion
	Understanding the Role of Social Media on the Road to Social Inclusion: The Case of Syrian Refugees in Belgium
		Introduction
		Refugees’ Smartphone and Social Media Use
		Social Media and Their Role in Refugees’ Social Inclusion
		Refugee Movement Models
		Method
			Recruitment Procedure and Participant Characteristics
			Data Collection Procedures and Data Analysis
			Ethical Considerations
		Results
			Push and Pull Factors Before Departing the Country of Origin and During the Journey
			Before Departure
			During the Journey
			After Arrival and During Settlement
			Socio-cultural Challenges in the Process of Resettlement
		Concluding Discussion
		References
	Stories of Migration: Exploring the Links Between Emotions and Technologies in the Narratives of Venezuelan Refugees in Brazil
		Introduction
		Conceptualizing Emotion in Migration Research
		Emotions, Technologies and Forced Migration
		Research Context
		The Study
		Methodology
		The Decision to Migrate and Preparation for the Journey
		The Journey and the Border
		Adaptation to the New Environment
		Conclusion
		References
	Digital Citizenship for Older Migrants in Australia: The Need for a Comprehensive Policy Framework
		Introduction
		Case Studies in Focus
			Composite Case 1: Teresa and Mario
			Composite Case 2: Grazyna
		The Importance of Digital Citizenship for Older Migrants: Insights from the Case Studies
			Digital Citizenship and Support Networks
			Digital Literacy, Health and Aged Care Access and Equity
			Digital Literacy and Residential Aged Care
			The Need for a Comprehensive Digital Literacy Framework for Older People, Including Older CaLD Migrants
		Recommendations
		Conclusion
		References
	Critical Commentary: Migrant Populations and Intersectional Discrimination—A Technological World’s Blind Spot
		References
Part III: Ageing and Digital Inclusion
	Digital Exclusion in Later Life: A Narrative Review
		Systematic Narrative Review and Case-Study Exemplars
		Systematic Narrative Review Themes and Insights
			Digital Exclusion and Increasing Inequalities
			Facilitators of and Barriers to Digital Engagement
			The Importance of Social Networks
			Digital Interventions
		Discussion
		References
	Digital Media Use and Social Inclusion: A Case Study of East York Older Adults
		Introduction
		Literature Review
			Older Adults' Adoption and Use of Digital Media
			Older Adults, Digital Media, and Social Inclusion
		Methods
			East York Context
			Data Collection
			Sample
			Data Analysis
		Findings
			Older Adults’ Social Benefits from Digital Inclusion
			Communication Near and Far
			Social Groups
		Discussion
		Conclusions
		References
	Enhancing Older Adults’ Digital Inclusion Through Social Support: A Qualitative Interview Study
		Introduction
		The Role of Social Support in Digital Inclusion
		Research Material and Methods
		Acquiring Social Support for Digital Inclusion Among Older Adults
			Experience of (In)Adequate Skills: Needing Help in Technology Use
			Asking for Help in Technology Use
				Older Adults Asking Warm Experts for Help
				Older Adults Asking Cold Experts for Help
			Ensuring Access: Receiving Help in Technology Use
		Discussion and Conclusions
		References
	Critical Commentary: Understanding Digital Inclusion of Older People Through a Human Rights Lens
		References
Part IV: Digital Inclusion of People with Disabilities
	New Cities, Old Prosthesis: Smart Cities, Smartphones and Disability
		Introduction
		The Narrative Prosthesis
		The Smart City
		‘Smart Prosthesis’ and Urban Accessibility
		Navigating Urban Spaces: Exploring the Relationship Between Smart Technology and Disability in Urban Spaces
		Conclusion
		References
	Disability as Smart Equality: Inclusive Technology in a Digitally Advanced Nation
		Smart Equality: Moving Beyond Digital Inclusion
		Disability and Digital Inclusion in the “Smart Nation” of Singapore
		Reflections from Singapore on Digital Inclusion in Service of “Smart Equality”
		Towards “Smart Equality”
		References
	Digital Inclusion and Social Networks Among Adults with Disabilities in South Korea
		Introduction
		Methods
			Procedures
			Participants
			Instrument
				Demographics
				Digital Use Patterns
				Digital Use Barriers
		Material Access, Digital Literacy, and Digital Support Networks
		Digital Attitudes, Confidence in Using Digital Technology, Digital Use Benefits, and Social Networks
			Data Analyses
				Preliminary Analyses
				Primary Analyses
		Results
			Digital Usage Pattern
			Barriers to Using Digital Technologies
			Digital Divide Among Adults with Disabilities
			Predictors of Social Networks Among Adults with Disabilities
				Demographic Factors
				Digital Literacy, Material Access, and Digital Support Networks Factors
				Digital Attitudes Factor
		Discussion
			Limitations
			Implications for Future Research and Practice
		References
	Differently Included: A Decolonial Perspective on Disability and Digital Media in South Africa
		Introduction
		Digital Inclusion as Constructive Absence
		Digital Inclusion as a Right
		Digital Inclusion as Liberation
		Conclusions
		References
	Critical Commentary: Disability, Technology and Intersectionality—Towards the Transformation of Digital and Physical Worlds
		References
	Editor’s Conclusion: Intersectionality and Other Lessons
		What Has This Book Done?
		Insights into Intersectionality and Future Digital Inclusion Research
		Other Research and Policy Lessons
		References
Index