UX Lifecycle: The Business Guide To Implementing Great Software User Experiences

Cover
Halftitle
Title
Copyright
Contents
Preface
Chapter 1: The Aim of this Book
   Who is This Book For and What You Will Learn
      Delivering UX to New Places
      Addressing Scale and Complexity Requires a Methodology
   Deep Dive: How Does UX Differ Across B2C, B2B, and B2E?
   References
Chapter 2: What is UX?
   Much More Than a Pretty Interface
   How Does UX Relate to the Wider Business Context?
   Design, Research, Science, and Development: A Multi-Discipline Practice
      As Much Science as It Is Art
   Design Philosophies
      Design Thinking
      User-Centered Design (UCD)
      Software Design
   Five Steps to Creating a Great Experience
      Step 1: The Objective
      Step 2: The Process
      Step 3: The Stakeholders
      Step 4: The Delivery
      Step 5: The Result
      Think Outside of the Application
   Applying Key UX Principles Without Visual Design
   The Best Experience Starts With the Best Process
   Other Experience Disciplines
   Three Phases of Application Engagement: First, Regular, and Experienced
   HCI Theories
   Key Takeaways
   References
Chapter 3: Making the Business Case
   The Business Benefits of Great UX
   Common Experience Metrics
   Key UX Value Drivers: Efficiency, Effectiveness, and Satisfaction
   Business-to-Consumer Benefits Are Often Obvious
   The Case for Business-to-Business: Challenging, But Compelling
      The Impact of Bad UX
      Benefits of Good UX
   Shadow IT
   Good UX Creates a More Efficient Software Development Process
   Unexpected Benefits May Follow
   Key Takeaways
   References
Chapter 4: Getting Started
   Building a Solid Foundation for a UX Transformation
   Selling UX to the Business Through Education and Evangelism
      Enthusiasm with Realistic Expectations
      Change is Good, But Challenging
   Where Do I Start?
   Collaboration Starts with Stakeholders
      Business Stakeholders
      Development and UX Stakeholders
   UX Tools
   Beginning the UX Journey
      Choosing the Right Project
   Minimum Viable Product
   UX Tools and Technology for a More Efficient Implementation
      Frameworks Can Reduce Friction and Save Time
   Technology Frameworks
   Analytics for Research and Proving Business Value
   How Do I Know If I Have a UX Problem?
   Key Takeaways
   References
Chapter 5: Roles and Skills
   UX Encompasses Many Roles
   UX Practitioners: Understanding Beyond Their Domain
      UX Director/UX Strategist/Head of UX
      UX Researcher
      UX Architect/UX Designer
      UI Designer
      UX/Front-End Developer
   UX Professionals’ Salaries and Contract Rates
   Key Takeaways
   References
Chapter 6: UX Lifecycle: Introduction
   An Iterative Process for Continuous Improvement
      Stages are More Important Than Specific Activities
   How Does the Physical World Relate to the Software Experience?
   Discover - Research and Design
   How Does a New Iteration of the UX Lifecycle Begin?
   Build - Optimize and Develop
      IT has an Important Contribution to Make
   Measure - Deploy and Validate
   Key Takeaways
   References
Chapter 7: UX Lifecycle Stage One: Discover
   Research: The Foundation of Great UX Design
   Without Research, There Is No UX
   Usability Conventions
   The UX Mantra: Users, Users, Users
      Understanding Different Types of Users
   Embrace Standards and What Others Have Already Discovered
   ISO Standards in Usability
   Quantitative and Qualitative Data: Why You Need Both
      Quantitative
      Qualitative
   Human Data: Behavioral and Attitudinal
   UX Research Methods and Why You need more than One
   Information Architecture
   Designing the Workflow, Interface, and Experience
   Interaction Design
   Key Takeaways
Chapter 8: UX Lifecycle Stage Two: Build
   Optimize the Experience, Then Build It
   Technology Limitations
   The UX Team Should Appreciate Technology and Developers
      Developers’ Skills Are Critical for Creating the Experience
      Developers Need to Be Friends, Not Enemies, of UX
      Developers: Great Proponents
   UI Code Optimization
   Harmony Between UX and Development Processes Aids Success
   Mobile UX
   Key Takeaways
   References
Chapter 9: UX Lifecycle Stage Three: Measure
   Deploy, Validate, and Repeat
   Check That What Was Intended Was Delivered
      Include UX Testing in the Overall Testing Plan
   UX Testing Methods
   How DevOps Helps to Deliver and Validate UX
      Be Cautious of DevOps Pitches That Include UX
   Why Are UX Lifecycle Stages More Important Than Specific Activities?
   Users are Critical, and Success is the Final Deliverable
   Key Takeaways
   References
Chapter 10: Maturity Model
   Maturity Leads to More Efficiency and Less Friction
      Best Practices and UX Debt
      Signs of a Maturing UX Capability
   Why UX Fails
   Industrialized UX for Operating at Scale
      Scale Means Greater Collaboration and Formalization
      The Future Holds Diverse Experiences
   What Should I Expect at the Start the UX Journey?
   Creating a More Efficient Implementation With a UX Platform
      Enable UX Lifecycle Stages to Flow Smoothly
   Beyond Methodology: A UX Philosophy
   Key Takeaways
   References
Chapter 11: Case Study 1: Big Power Company
   Identifying the UX Problem
   Making the Business Case
   Getting Started
   Development
   Scaling the UX Capability
Chapter 12: Case Study 2: Midsize Software Company
   Identifying the UX Problem
   Making the Business Case
   Getting Started
   Development
   Scaling the UX Capability
Index