Understanding Microsoft Teams Administration: Configure, Customize, and Manage the Teams Experience

Table of Contents
About the Author
About the Technical Reviewer
Acknowledgments
Introduction
Chapter 1: Microsoft Teams Overview
	What Is Microsoft Teams?
	Microsoft Teams Architecture
		Teams Architecture Overview
		What Is the Intelligent Communications Cloud?
		Microsoft Office 365 Services Used by Teams
		Microsoft Teams Capabilities and Their Data Storage Locations
		Microsoft Teams Logical Architecture
		Microsoft Teams Depends on Other Services
	Microsoft Teams Teams and Channels
		Teams
		Channels
	How Does Microsoft Teams Manage Identities?
	Tabs, Files, and Connectors in Teams
		Tabs
		Files
	Microsoft Stream and Live event
		Microsoft Stream Architecture
		Where Is My Stream Data Residing?
		Microsoft Teams Live Event
			Live Event Architecture
			How Do Media Flow in Live Events?
			How Does Microsoft Teams Live Events Work?
			How Does the Live Event Production Method Work?
				Using the Teams Live Event
				Using an External App or Device
			How Do I Use Live Events Effectively with Minimum Knowledge?
	Teams Voice and Video Call and Meetings
		Teams Voice and Video Calls
		Microsoft Teams Meetings
		Who Can Attend the Teams Meeting?
	Teams Phone System Overview
		What Does the Phone System Require?
	Microsoft Teams Licensing Requirement Overview
	Teams Integration with a Third-Party Application
	Summary
Chapter 2: Managing and Controlling Microsoft Teams
	Microsoft Teams Authentication
		How Microsoft Teams User Authentication Works
		Microsoft Teams Sign-in Process
			Using Teams Client on macOS
			Using Teams on a Windows Machine
			Step-by-Step Teams Client Login Process
	Manage and Configure Multifactor Authentication and Conditional Access for Teams
		What Is Conditional Access in Authentication?
		How Conditional Access Flow Works
	Managing Teams, Channels, and Their Types
		Creating a Channel in a Team
			How Private Channels Work
			Who Can Create Private Channels
			Creating a Private Channel
			Team Management Options
	Deploying and Managing Teams Clients
		Installing Teams Client on Desktop and Mobile?
		Getting the Teams Client Download for All Devices
		Teams Desktop Client Software and Hardware Requirements
		Teams Desktop Client for Windows
			Where Can I Find Teams Client Installation?
			Microsoft Teams Desktop Client MSI Deployment
			Deploying Teams MSI Client
		Managing Teams Desktop Client
			Uninstalling Teams Completely from a Computer
			Updating the Teams Client
			Managing Teams Client Configuration
			Microsoft Teams Outlook Add-in Is Not Installed
			Deploying Teams Mobile Client?
			Monitoring Teams Client Usage
	Configuring and Managing Live Events and Microsoft Stream
		Overview of Live Events
		Configuring and Managing Live Events Settings
			Configuring Live Event Settings Using Teams Admin Center
			Configuring Live Event Settings Using PowerShell
			Configuring and Managing Live Events Policies
			Creating New Live Event Policy Using Teams Admin Center
			Creating a New Policy
		Managing Microsoft Stream
		Organizing and Managing Groups and Channels in Stream
	Administrative Tools
		Managing Teams Using Microsoft Teams Admin Center
			Accessing Teams Admin Center
			Understand the Teams Admin Role
		Teams Administration Through Teams Admin Center
			Admin Center: Teams Tab
			Creating and Managing Teams Policies
			Creating a New Teams Policy
		Admin Center: Devices Tab
			Managing and Deploying Teams Phone Endpoint
				Phones
				Creating and Managing Configuration Profiles in Teams
			Creating a Configuration Profile to Manage Devices
			Assigning the Configuration Profile to Devices
			Managing for Phone Inventory
			Configuring and Managing Microsoft Teams Rooms
				Managing Microsoft Teams Rooms
				Creating a Microsoft Teams Room Account
		Admin Center: Locations Tab
			Reporting Labels
			Emergency Addresses
				Managing Emergency Location
			Network Topology
				Adding Trusted IPs
		Admin Center: Users Tab
		Admin Center: Meetings Tab
			Meeting Policies
				Creating a New Meeting Policy or Customizing an Existing Policy
				Creating a New Meeting Policy
				Meeting Policy Assignment
			Managing Meeting Settings
				Participants
				Email Invitation
				Network
		Admin Center: Messaging Policies Tab
			Creating New Messaging Policies
			Modifying or Deleting Message Policies
			Managing Messaging Policies Using PowerShell
		Admin Center: Teams Apps Tab
			Permission Policies
			Managing Organization-wide App Settings
			Creating Teams App Permission Policy
			Assigning the App Permission Policy to Users
			Assigning a Custom App Permission Policy Using PowerShell
			Setup Policies
			Managing the Teams Setup Policy
			Assigning a Custom App Setup Policy to Users from Teams Admin Center and PowerShell
			Assigning a Custom App Setup Policy to Users Using PowerShell
		Admin Center: Voice Tab
			Phone Numbers
				Phone Number Management
				Porting Phone Numbers
			Emergency Policies
				Calling Policies
				Using the Microsoft Teams Admin Center
				Assigning a Custom Emergency Calling Policy to Users in a Group
					Assigning an Emergency Calling Policy Using Teams Admin Center
					Assigning Emergency Calling Policy Using PowerShell
					Assigning an Emergency Calling Policy to the Network Site
				Emergency Call Routing Policies
				Creating and Managing Emergency Call Routing Policy
				Assigning a Custom Emergency Call Routing Policy to Users Using Teams Admin Center and PowerShell
				Assigning an Emergency Calling Policy Using PowerShell
				Assigning a Custom Emergency Call Routing Policy to a Network Site
			Dial Plans
				Creating a Custom Dial Plan
				Normalization Rule Types
				Assigning a Dial Plan to Users
				Dial Plan Management and Creation Through Windows PowerShell
			Direct Routing
				Scenarios in Which You Can Use Direct Routing
				Prerequisites for Planning or Deploying Direct Routing
				Configuring Microsoft Teams Direct Routing
				Managing Teams Direct Routing
			Call Park Policies
				Creating a Call Park Policy
				Assigning a Call Park Policy to a User
				Managing Call Park Policy Using Windows PowerShell
			Calling Policy
				Creating a Custom Calling Policy
				Assigning the Calling Policy to a User
				Calling Policy Settings
			Caller ID Policies
				Creating a Custom Caller ID Policy
				Assigning a Custom Caller ID Policy to Users Through PowerShell
			Policy Packages
			Analytics & Reports
				Reports Available in Teams Admin Center Under Teams Usage Reports
				Accessing Teams Reports
				Teams Usage Reports
				Teams Reports Allow Customization Using Table Columns
				Teams User Activity Report
				Teams Live Event Usage Reports
				Teams Device Usage Reports
			Org-wide Settings
				External Access
					Enabling External Access in Teams
					Allowing Specific Domains and Block All Other Domains Using Teams Admin Center
				Guest Access
					Adding Guest Users in Microsoft Teams
					Enabling and Managing Guest Access in Teams
				Teams Settings
					Notification and Feeds
					Email Integration
					Getting an Email Address for a Channel
					Enabling and Managing Email Integration
					Best Practices for Email Integration
					Enabling and Managing File Sharing and Cloud File Storage
					Organization
					Devices
					Search by Name
				Teams Upgrade
					Setting Teams Upgrade Mode
					Setting Upgrade Options for an Individual User Using Teams Admin Center
					Selecting Teams Upgrade Mode Using PowerShell
			Planning
				Advisor for Teams
					What Advisor for Teams Can Do
					Using Advisor for Teams
				Network Planner
					Building a Network Planner Plan
					Creating a Report
			Legacy Portal
			Call Quality Dashboard
				Using Call Quality Dashboard
				Accessing the Call Quality Dashboard
				Displaying the List of Call Quality Reports
	Microsoft Azure Active Directory Center
		Managing Microsoft Teams Identify
		Accessing Azure AD
	Microsoft 365 Admin Center
		Accessing Microsoft 365 Admin Center
		Accessing Teams Reports in Microsoft 365 Admin Center in the Reports Dashboard
	Office 365 Security & Compliance Center
		Understanding Identity and Access Management for Teams
		Accessing the Office 365 Security & Compliance Center
	Teams Management Through PowerShell
	Summary
Chapter 3: Organization Readiness for Microsoft Teams
	Network Assessment and Bandwidth Planning for Teams
		Carrying Out a Network Assessment Before Teams Deployment
		Network Bandwidth Requirements for Microsoft Teams Calling Scenarios
		Network Planner
			Adding a Plan
			Developing a Network Planner Plan
		Network Testing Companion Tool
			Prerequisites for the Network Testing Companion Tool
			Installing the Network Testing Companion Tool
			Using the Network Testing Companion Tool
	Deploying and Managing Quality of Service
		Deploying Quality of Service for Microsoft Teams
		Applying DSCP Marking at Network Layer
		DSCP Marking at Endpoint Level Using Policy-Based QoS
		Verifying QoS Policies Are Applied
	Deploying VPN Split Tunnel for Microsoft Teams Media Traffic
		Understanding Split-Tunnel VPN for Teams Media Traffic
		Split-Tunnel VPN Architecture
		Implementing Split-Tunnel VPN
			Using a Third-Party VPN Solution
		Verifying VPN Split Tunneling
	Summary
Chapter 4: Teams Audio Conferencing and Phone System Management
	Planning and Managing Teams Conferences
		Microsoft Teams Conferences
		Organizing Teams Meetings Efficiently
		Teams Meeting Attendee Types
		Meeting Attendees’ Experience
			Which Teams Clients Can Join a Meeting?
			Teams Licensing for Meetings
			Teams Meeting Delegation
		Recording with Microsoft Stream
		Microsoft Teams Meeting Networking Considerations
		Where Teams Meetings Are Hosted
		Networking Considerations for Teams Meeting Deployment
		Allowing Teams Inbound and Outbound Traffic Through Firewall Configuration
		Managing a Teams Meeting
			Meeting Configuration
			Meeting Settings Applied to All Meetings
			Meeting Policies Assigned to Users
		Creating and Managing Meeting Policy
		Checking Teams Meeting Quality
	Microsoft Teams Audio Conferencing
		Teams Audio Conferencing Licensing Requirements
		Teams Audio Conferencing Requirements
		Adding Additional Dedicated Conference Bridge Numbers
		Setting a Default Conference Bridge Number
		Configuring and Managing Teams Conference Bridge Settings
		Setting Up and Managing Communications Credits for Audio Conferencing
		Assigning Communications Credits to a User
			Checking Communications Credits Plans and Pricing
			Setting Up Communications Credits for a Tenant
			Checking a Tenant’s PSTN Usage
			Managing an Individual User’s Conference Bridge Number and Language for Teams Meeting
		Configuring and Managing Meeting Policies
	Teams Phone System Planning
		Configuring and Managing Teams Direct Routing
		Configuring and Customizing Online PSTN Gateway for Microsoft Teams Direct Routing
			-Identity
			-InboundPSTNNumberTranslationRules
			-InboundTeamsNumberTranslationRules
			-OutboundPSTNNumberTranslationRulesList
			-OutboundTeamsNumberTranslationRulesList
			-SipSignalingPort
			-Fqdn
			-ForwardCallHistory
			-ForwardPAI
			-Enabled
			-ExcludedCodecs
			-FailoverResponseCodes
			-FailoverTimeSeconds
			-Force
			-ForwardPai
			-GatewaySiteLbrEnabled
			-GenerateRingingWhileLocatingUser
			-MaxConcurrentSessions
			-MediaBypass
			-SendSipOptions
		Configuring and Managing Teams Calling Plans
			Setting Up a Calling Plan
			Purchasing a Calling Plan for a Teams Organization
			Assigning Calling Plan to Users
		Configuring and Managing Call Queue
			Creating a Call Queue
			Managing a Call Queue
		Managing and Configuring Auto Attendant in Teams
			Creating Auto Attendant with an Existing Resource Account
			Managing Auto Attendant
				Assigning Phone Numbers for an Auto Attendant
				Searching for Users
				Maximum Directory Size
				Setting Menu Options
		Configuring and Managing Emergency Calling
			Configuring Emergency Location in the Teams Admin Center
			Validating Emergency Addresses
			Configuring Emergency Calling in Calling Plan Environment
			Considerations for Emergency Phone System Direct Routing
			Configuring Dynamic Emergency Call Routing Using Direct Routing
				Step 1: Preparation Work
				Step 2: Configuring Network Requirements (Sites and Trusted IPs)
				Step 3: Configuring Location Information Service, Emergency Policies, and Enabling Users and Sites
					Configuring Location information Service
					Configuring Emergency Policies
		Managing Phone Numbers
			Acquiring and Managing Teams Service Numbers and User Phone Numbers
			Getting a Service or Phone Number
	Creating and Managing Voice Routing Policy
	Summary
Chapter 5: Microsoft Teams Governance and Life Cycle Management
	User Provisioning for Microsoft Teams
		Enabling a User Teams License
		Assigning Meeting Policy to a User Account Using Teams Admin Center
	Third-Party Application and Policy Management
		Teams Apps Permission Policies
		Managing the Custom App Setup Policies
		Assigning a Custom App Setup Policy to Users
	Teams Governance and Life Cycle Management
		Microsoft Teams Identity and Access Management
			Configuring Conditional Access Policy for Microsoft Teams
			User Experience When User Accesses the Teams Application
		Managing Information Protection Using Data Loss Prevention
			DLP Policies in Action
			Creating a DLP Policy for Microsoft Teams
		Creating and Managing eDiscovery for Teams
			Create eDiscovery Workflows for Teams
		Data Governance and Retention in Teams
			Retention Policies for Teams
			Creating and Managing Retention Policies
				Managing Retention Policies
				Creating Teams Retention Policy
		Managing Internal Risk Through Information Barrier in Teams
			Information Barrier Policies
			Who Can Set Up Information Barriers Policies?
			Defining Information Barrier Policies
		Creating and Managing Office 365 Group Classification
			Enabling and Configuring Office 365 Group Classifications
			Configuring Classifications from Outlook and Teams Client
		Creating and Managing Office 365 Group Expiration Policy That Applies to Associated Content
			How Group Expiration Works with the Retention Policy
			How Group Owners Receive Expiration Notifications
		Creating and Managing Office 365 Groups Naming Policy Applicable to Teams
			Working with Prefixes and Suffixes in a Group Naming Policy
			Creating and Managing Group Naming Policy in Office 365 Tenant
			Creating Office 365 Groups Naming Policy Using Windows PowerShell with Azure AD Module
			Managing Naming Policy
			Adding Custom Blocked Words Under Naming Policy
	Summary
Chapter 6: Migration from Skype for Business (Lync) On-Premises and Online to Microsoft Teams
	Getting Ready for Microsoft Teams
	Understanding the Migration Path and Coexistence Modes
		Planning and Implementing a Successful Upgrade from Skype for Business to Teams
		Skype for Business to Microsoft Teams Upgrade Mode
		Teams Upgrade Coexistence Modes Are Available as Deployment Path
		Teams Side-by-Side (Islands) Mode
			How Overlapping Capabilities Work in Islands Mode
			Features Available in Islands Mode
				Considerations for Skype for Business Online Organizations
				Considerations for Skype for Business On-Premises Organizations
			Configuring Coexistence (Migration) Mode
	Migrating Users from Skype for Business Online (CCE) and On-Premises to Microsoft Teams (Teams Only Mode)
		User Migration from Skype for Business Online to Teams Only Mode with or without Calling Plan
			Using Teams Admin Center
			Using Windows PowerShell
		User Migration from Skype for Business Online Users with Cloud Connector Edition
		User Migration from Skype for Business On-Premises with Enterprise Voice to Teams Only with Direct Routing
	Teams Only Experience for End Users
		What Happens to Skype for Business During the Upgrade?
		Client Experiences Between Skype for Business and Teams
			Native Interoperability Experience for One-to-One Chat and Call
			Native Interoperability Experience for One-to-One Desktop Sharing Between Teams and Skype for Business Client
			Interoperability Meeting Joins Experience
	Migration Tips and Tools
		Teams Meeting Migration Service Tool
		Tips for User Migration
		Skype for Business to Teams User Migration Tool
			Scenario 1: Skype for Business On-Premises to Teams Only Mode with Enterprise Voice-Enabled User
			Scenario 2: Skype for Business Online to Teams Only Mode
	Summary
Chapter 7: Microsoft Teams Troubleshooting Approaches
	Microsoft Teams Foundation Details That Help in Troubleshooting
		Teams Features and URL Dependency
		Why Do I Care About Network Traces in Teams?
	Microsoft Teams Sign-in Issues
		Microsoft Teams Administrative Roles
		How Teams Authentication Works
		Teams Sign-in Issues and Corresponding Error Codes
		Approaching Teams Issues
		Collecting Teams Client Logs
	Microsoft Teams Client-Side Troubleshooting
		Teams Client-Side Troubleshooting
			What Are the Teams Meeting Expiration Limits?
			What Is the Maximum Number of Participants Who Can Join a Teams Meeting?
			What Is the Maximum PowerPoint Presentation File Size Allowed in a Team Meeting?
			What Is the Maximum Audience Limit of Teams Live Events?
			What Is the Maximum Limit in Teams and Channels?
			Microsoft Teams Chat Limitations
			Teams Emailing a Channel Limitation
			What Is the Limitation for Teams Channel Names?
		Teams Client Connectivity Troubleshooting
	Teams Audio and Video Call Quality Issue Troubleshooting
		Teams Audio and Video Call Quality Issues and Dependency
			Network
			Device
		How Teams Audio and Video Calls Work
			Call Analytics
			Microsoft Call Quality Dashboard
	Teams Phone System (PSTN) Call Troubleshooting
		Customizing Call Features in Teams Client
		Phone Dial-Pad Is Missing in Teams
		Troubleshooting Call Failures with Call Analytics
		Unable to Connect to Voicemail in Teams
		If You Are Unable to Connect to Exchange, Then Teams and Outlook Connectivity Breaks
		Restoring a Deleted Channel
	Available Tools for Effective Troubleshooting
		Verifying Teams Service Health Using Health Tool
		Checking Teams Service Health
		Microsoft Teams Network Assessment Tool
			Types of Test
			Using the Network Assessment Tool
		SIP Tester
	Summary
Chapter 8: Take Your Learning to the Next Level
	Planning and Preparing for the Managing Microsoft Teams Exam
		Understanding the Exam Structure for Managing Microsoft Teams (MS-700)
		Exam Summary
			Section 1: Plan and Configure a Microsoft Teams Environment
				Upgrade from Skype for Business to Microsoft Teams
				Plan and Configure Network Settings for Microsoft Teams
				Implement Governance and Life Cycle Management for Microsoft Teams
				Configure and Manage Guest Access
				Manage Security and Compliance
				Deploy and Manage Microsoft Teams Endpoints
				Monitor and Analyze Service Usage
			Section 2: Manage Chat, Calling, and Meetings
				Manage Chat and Collaboration Experiences
				Manage Meeting Experiences
				Manage Phone Numbers
				Manage Phone System
			Section 3: Manage Teams and App Policies
				Manage a Team
				Manage Membership in a Team
				Implement Policies for Microsoft Teams Apps
	Additional Resources for Exam Preparation
	Summary
Glossary
References
Index