Thinking Strategically In Turbulent Times: An Inside View Of Strategy Making

Contents......Page 5
Foreword......Page 7
Preface......Page 11
Acknowledgments......Page 13
1 Introduction: The Contextual Framework......Page 17
Defining Turbulence......Page 20
A Cross-Sector Phenomenon......Page 21
The Strategic Process and Turbulence......Page 23
The Leadership Connection......Page 26
The Three Giants’ Study......Page 27
Appendix A. Detailed Methodology......Page 31
Appendix B. Interview Protocol......Page 34
Appendix C. Codebook......Page 35
2 Thinking Strategically at Hewlett-Packard......Page 37
A Time of Transition......Page 38
The Interview Sample......Page 39
The Compaq Computer Overlay......Page 40
External Environmental Forces......Page 42
Adaptation to the Pace and Sense of Turbulence......Page 55
Strategy at Hewlett-Packard......Page 56
Reflections on Strategy Formulation: Interview Findings......Page 61
The Centralized Versus Decentralized Organization......Page 68
Conclusions......Page 73
3 Thinking Strategically in Los Angeles County......Page 75
Environmental Forces......Page 76
The Circle Game......Page 89
Setting the Foundation for Strategic Planning (1994–1997)......Page 91
If At First You Don’t Succeed, You Get Another Chance (1997–2000)......Page 94
Elaboration and Learning (2000–2002)......Page 96
Halos and Blemishes......Page 102
History of the California State University......Page 105
External Environmental Forces......Page 106
The Pace of Change: Turbulence? What Turbulence?......Page 117
History and Evolution of the Strategy Process......Page 119
Strategy at the Campus Level......Page 128
Themes and Issues at the Campus Level......Page 132
5 When Sectors Collide......Page 143
The Eye of the Beholder......Page 144
An Absolutist Versus Relativist View of Turbulence......Page 149
Closing Thoughts I......Page 151
In the End, It Is a Balancing Act......Page 155
A Note on Differences......Page 159
Closing Thoughts II......Page 160
Hewlett-Packard......Page 165
Los Angeles County......Page 166
California State University......Page 167
Notes to Chapter 1......Page 169
Notes to Chapter 2......Page 170
Notes to Chapter 4......Page 171
Notes to Chapter 5......Page 172
References......Page 173
About the Authors......Page 177
Index......Page 179