The Skilled Helper

Cover
Contents
Preface and Guide to the 11th Edition
A Chapter-By-Chapter Guide to the 11th Edition
Part I: The Power of Basics
	Chapter 1: The Power of Basics: Explore the Ingredients of Successful Helping
		Review the Roles of Both Formal and Informal Helpers
		Appreciate the Power of Basics
		Become Competent in the Key Ingredients of Successful Helping
		Move from Smart to Wise by Managing the Shadow Side of Helping
		Embrace Uncertainty
	Chapter 2: Review the Problem-Management & Opportunity-Development Process
		Review the Stages of Problem Management and Opportunity Development
		Be Flexible in the Use of the Problem-Management Process
		Learn from Different Versions of the Basic Problem-Management Process
		Help Clients Determine if They Are Ready for Change
		Use the Problem-Management Framework as "BROWSER"
		Use N = 1 to Continually Evaluate the Helping Process
		Deal with the Shadow Side of Helping Models
	Chapter 3: Commit Yourself to the Helping Relationship and the Values That Drive It
		Understand What Makes Helping Relationships Work
		Determine the Key Values That Drive the Working Alliance
		Prize Respect as the Foundation Value
		Make Empathy the Primary Orientation Value
		Develop a Proactive Appreciation of Diversity as a Sense-of-the-World Value
		Develop a Bias toward Action as an Outcome-Focused Value
		Influence Clients to Embrace Self-Responsibility
Part II: The Therapeutic Dialogue: Master Communication and Relationship-Building Skills
	Chapter 4: Therapeutic Presence: Tune in to Clients and Listen Carefully
		Become Competent in the Communication Skills Needed in Helping
		Make Dialogue Second Nature to Your Interactions with Clients
		Demonstrate Empathic Presence by Visibly Tuning in to Clients
		Make Active Listening the Foundation of Understanding
		Listen to the Key Ingredients of Successful Therapy
		Identify and Deal with All Forms of Distorted Listening
	Chapter 5: Empathic Responding: Work at Mutual Understanding
		Understand the Importance of Responding Skills in Developing Relationships with Clients
		Become Adept in the Three Dimensions of All Responding Skills: Perceptiveness, Know-How, and Assertiveness
		Become Competent in the Know-How of Communicating Empathy
		Use Empathy Wisely to Achieve a Number of Therapeutic Goals
		Review the Case of Alex, the Client, and Doug, the Helper
		Explore the Shadow Side of Responding
		Some Final Words
	Chapter 6: Master the Art of Probing and Summarizing
		Develop an Appreciation of the Power of Nudging
		Become Competent in Various Types of Effective Probing
		Provide Focus and Direction by Using Summaries
		Come to Grips with the Shadow Side of Communication Skills
	Chapter 7: Help Clients Challenge Themselves: From New Perspectives to New Behavior
		Understand the Basic Concept of Self-Challenge
		Invite Clients to Challenge Their Blind Spots
		Develop Specific Skills for Helping Clients Challenge Their Blind Spots
		Follow Guidelines for Effective Invitations to Self-Challenge
		Avoid Shadow-Side Blocks to Challenge
Part III: The Stages and Tasks of the Problem-Management and Opportunity-Development Model
	Chapter 8: The Action Arrow: Right from the Beginning Help Clients Turn Talk into Life-Enhancing Action
		Understand the Importance of the Action Arrow
		Find Ways of Helping Clients Move to Life-Enhancing Action
		Understand How Reluctance and Resistance Are Obstacles to Action
		Use Guidelines for Helping Clients Deal with Reluctance and Resistance
		Help Clients Tap into Their Resilience, the Ability to Bounce Back and Grow
		Help Clients Get along without a Helper
		Remember That Some Clients Choose Not to Change
	Chapter 9: The Three Tasks of Stage I: Help Clients Tell the Story, the Real Story, and the Right Story
		Prepare Yourself for Doing the Work of Stages I, II, and III
		Task A: Learn Ways of Helping Clients Tell Their Stories
		I-B: Use Self-Challenge to Help Clients Tell the Real Story
		I-C: Help Clients Focus on the Right Story
		Start Early with Links to Action
	Chapter 10: Stage II: Help Clients Design and Set Problem-Managing Goals
		Help Clients Determine What Kind of Change They Need or Want
		Master the Art of Setting and Accomplishing Goals
		II-A: Help Clients Discover Possibilities for a Better Future
		II-B: Use Flexible Guidelines to Help Clients Set Goals
		II-C: Help Clients Commit Themselves to Their Goals
		See the Three Tasks of Stage II as Triggers for Action
		Explore the Shadow Side of Goal Setting
	Chapter 11: Stage III: Planning-Help Clients Design the Way Forward
		Review the Three Tasks of Stage III
		Review a Hospital Case That Highlights the Need for Stage-III Skills
		III-A: Help Clients Develop Strategies for Accomplishing Their Goals
		III-B: Help Clients Choose Best-Fit Problem-Managing Strategies
		III-C: Help Clients Turn Strategies into Viable Plans
		Humanize the Mechanics of Problem Management and Opportunity Development
		Come to Terms with the Explosion of Evidence-Based Treatments
		One Final Reminder
References
Name Index
Subject Index