The Six Disciplines of Breakthrough Learning: How to Turn Training and Development Into Business Results

THE SIX DISCIPLINES OF BREAKTHROUGH LEARNING......Page 11
CONTENTS......Page 15
FOREWORD......Page 17
INTRODUCTION: THE SIX DISCIPLINES......Page 19
D1: DEFINE OUTCOMES IN BUSINESS TERMS......Page 20
D2: DESIGN THE COMPLETE EXPERIENCE......Page 21
D3: DELIVER FOR APPLICATION......Page 23
D4: DRIVE FOLLOW-THROUGH......Page 24
D6: DOCUMENT RESULTS......Page 25
SUMMARY......Page 26
ACTION POINTS......Page 27
D1: DEFINE OUTCOMES IN BUSINESS TERMS......Page 31
BEGIN WITH THE END IN MIND......Page 32
IN BUSINESS TERMS......Page 35
AVOID PITFALLS......Page 37
MAP THE IMPACT......Page 48
PICK THE RIGHT PROBLEM......Page 52
APPLY MARKETING PRINCIPLES......Page 57
MANAGE EXPECTATIONS......Page 59
ACTION POINTS......Page 62
D2: DESIGN THE COMPLETE EXPERIENCE......Page 64
MANY FACTORS INFLUENCE OUTCOMES......Page 66
A NEW PARADIGM......Page 67
THREE PHASES OF CORPORATE LEARNING......Page 68
PHASE I......Page 69
PHASE II: THE COURSE......Page 79
PHASE III: FOLLOW-THROUGH LEARNING......Page 81
CHECK FOR COMPLETENESS: STAPLE YOURSELF TO THE LEARNER......Page 86
SUMMARY......Page 87
ACTION POINTS......Page 88
D3: DELIVER FOR APPLICATION......Page 90
CREATE A DESIRE TO LEARN......Page 91
MAKE RELEVANCE CLEAR......Page 93
PROVIDE KNOW-HOW......Page 95
MAXIMIZE RETENTION......Page 98
PLAN FOR TRANSFER......Page 111
COMMUNICATE THE OBJECTIVES......Page 112
SUMMARY......Page 113
ACTION POINTS......Page 114
D4: DRIVE FOLLOW-THROUGH......Page 116
THE NEED FOR FOLLOW-THROUGH......Page 117
THE HIGH COST OF DOING NOTHING......Page 118
A GREAT LEARNING EXPERIENCE IS NECESSARY BUT INSUFFICIENT......Page 119
WHY PEOPLE DON’T FOLLOW THROUGH......Page 121
TIPPING THE BALANCE: FOLLOW-THROUGH MANAGEMENT......Page 126
TIME AS A LEVER......Page 138
FOLLOW-THROUGH BREAKTHROUGH......Page 140
THE POWER OF FOLLOW-THROUGH MANAGEMENT......Page 145
INCREASED RETURN ON INVESTMENT......Page 150
IMPLEMENTING FOLLOW-THROUGH MANAGEMENT......Page 152
ACTION POINTS......Page 153
D5: DEPLOY ACTIVE SUPPORT......Page 156
THE ENVIRONMENT......Page 157
THE MANAGER......Page 159
INSTRUCTORS AND FACILITATORS......Page 166
PEERS: LEARNING COMMUNITIES......Page 167
PROFESSIONAL COACHES......Page 169
FEEDBACK SUSTAINS FOLLOW-THROUGH......Page 172
ANALOGY TO CUSTOMER SUPPORT......Page 173
ACTION POINTS......Page 183
D6: DOCUMENT RESULTS......Page 185
WHY DOCUMENT RESULTS?......Page 186
WHAT TO MEASURE......Page 190
HOW TO MEASURE......Page 194
OBSTACLES TO DOCUMENTING RESULTS......Page 201
MAKING THE MOST OF RESULTS......Page 208
A CAVEAT......Page 217
ACTION POINTS......Page 218
REPRISE: THE SIX DISCIPLINES......Page 220
THE FUTURE......Page 226
THE LAST WORD......Page 227
REFERENCES......Page 229
INDEX......Page 237
ABOUT THE AUTHORS......Page 251