The retailing book: principles and applications

Cover......Page 1
The Retailing Book......Page 2
Contents......Page 8
Preface......Page 16
Introduction......Page 18
List of contributors......Page 22
Acknowledgements......Page 28
Publisher’s Acknowledgements......Page 30
Part 1 The retail context......Page 32
  Introduction......Page 34
  Culture and retail consumers......Page 36
  Retail locations and outlets......Page 42
  Shopkeepers and retail managers......Page 45
  Product sourcing and distribution......Page 48
  Business relationships......Page 50
  Merchandising and selling......Page 52
  The state of the retail world......Page 53
  Future retailing......Page 58
  Summary......Page 60
  Introduction......Page 62
  Retail internationalisation in theory: patterns and process......Page 63
  Retail internationalisation in practice: four case studies......Page 64
  Summary......Page 74
  Discussion questions......Page 75
  Influences on the development of European airports......Page 76
  The creation of a single European market......Page 79
  Strategic responses to abolition......Page 80
  Summary......Page 82
  Discussion questions......Page 83
Part 2 Strategic planning in retailing......Page 84
  Introduction......Page 86
  Strategic decision making in practice......Page 87
  A model for strategic management......Page 88
  Summary......Page 101
  From famine at Rhodes to modern retailing......Page 102
  Ethics in modern retailing......Page 103
  A stakeholder model......Page 104
  So how do we define ‘ethical retailing’?......Page 106
  Finally: a hypothetical case study......Page 107
  Discussion questions......Page 110
  Old friends......Page 111
  Raising equity capital......Page 112
  Growing the business......Page 113
  Debt finance......Page 114
  Discussion questions......Page 117
Part 3 Retail development......Page 118
  Introduction......Page 120
  The retail development process......Page 121
  Land use planning......Page 123
  Types of retail development......Page 127
  The development process in relation to retailer requirements......Page 133
  Summary......Page 136
  Background......Page 138
  The new liberalism......Page 139
  Post liberalism......Page 141
  The popularity and impact of the larger centres......Page 142
  The proposal......Page 144
  The task......Page 145
  Background......Page 146
  Achmore: town and environment......Page 147
  Leadership within the town centre......Page 148
  Achmore TCM scheme: the first three years......Page 149
  TCM marketing......Page 151
  Discussion questions......Page 153
Part 4 Retail marketing......Page 154
  Introduction......Page 156
  Customers, objectives and exchanges......Page 158
  So what is marketing?......Page 160
  Marketing: concept to practice......Page 162
  Exchange and value......Page 163
  Business–customer exchange process......Page 165
  Summary......Page 173
  Background......Page 174
  Current business......Page 175
  Potential business acquisition......Page 178
  Comparison of characteristics/factors influencing the acquisition......Page 179
  Discussion questions......Page 185
  Background......Page 186
  Supply chain management and customer responsiveness......Page 187
  An enviable dilemma......Page 190
  Uniqlo: areas for expansion......Page 192
  Discussion questions......Page 196
Part 5 Human resource management......Page 198
  Introduction......Page 200
  Gender distribution......Page 202
  Age distribution......Page 204
  Ethnic minority employment......Page 205
  Characteristics related to the composition of the labour market......Page 206
  Issues affecting employment change in retailing......Page 211
  Prospects for retail employment......Page 215
  Summary......Page 216
  Background......Page 218
  Ashley’s labour turnover......Page 219
  Research at Ashley’s......Page 224
  Analysis of results......Page 226
  Discussion questions......Page 231
  Market background......Page 232
  The company......Page 233
  The Boomerang Principle......Page 237
  Summary......Page 238
  Task......Page 239
Part 6 Buying and merchandising......Page 240
  Introduction......Page 242
  The challenge: managing product life cycles......Page 243
  The buying and merchandising function......Page 247
  The merchandise management process......Page 248
  Sourcing and supplier relationships......Page 252
  Product selection and development......Page 255
  Supplier analysis......Page 256
  Summary......Page 257
  Background......Page 259
  The history of Next......Page 260
  Next Directory......Page 261
  The product cycle......Page 262
  Summary......Page 268
  Discussion questions......Page 269
  The UK grocery consumer......Page 270
  The fresh fruit and vegetables sector......Page 271
  The supply chain from farm to retailer......Page 273
  Relationships in the supply chain......Page 275
  Discussion questions......Page 277
Part 7 Retail logistics......Page 280
  Introduction......Page 282
  The logistics task......Page 284
  Retail logistics transformation......Page 288
  New approaches in retail logistics......Page 292
  Future issues for retail logistics......Page 298
  Summary......Page 302
  The market......Page 304
  The grocery sector......Page 305
  E-fulfilment in the grocery sector......Page 308
  Outsourcing of home delivery operations......Page 314
  Summary......Page 315
  Discussion questions......Page 316
  Background......Page 317
  The Swedish food industry......Page 318
  Removing protectionism......Page 319
  Building relationships in the new environment......Page 320
  ICA involvement in AMS......Page 321
  Discussion questions......Page 324
Part 8 Retail futures......Page 326
  Problems of prediction......Page 328
  The influence of the external environment......Page 330
  A vision of the future......Page 332
  Understanding the past through theories of retail change......Page 334
  The future......Page 337
  Future scenarios......Page 338
  Summary......Page 339
  The challenge......Page 342
  The scale and nature of e-commerce......Page 344
  Evidence from practitioners......Page 346
  Prospects for retail delivery......Page 349
  Hamilton’s positioning......Page 351
  Discussion questions......Page 353
  Towards a cashless society......Page 354
  Cash......Page 355
  Debit cards......Page 356
  Credit cards......Page 358
  Store cards......Page 359
  Retailers’ responses......Page 360
  The smart card......Page 361
  Discussion questions......Page 362
Answers to self-assessment questions......Page 363
References......Page 370
Glossary......Page 385
Index......Page 391