The Results Facilitator: Expert, Manager, Mentor

Content: Facilitation by Facilitators Facilitator Definition      Structure      Process      Groups      Function Effectively      Decision Making      A Helper and Enabler      Supports Others      Group Achievement Roles and Responsibilities of a Facilitator Core Practices for a Facilitator      FNS 4D Facilitation Model and Core Practices Neutral Is a Must Benefits of a Neutral Facilitator What Can Go Wrong in Facilitation? A Hypothetical Company: Quality Value Systems (QVS) IAF and INIFAC Core Values/Competencies Facilitator's Exercises   Becoming and Sustaining Being an Excellent Facilitator Becoming an Excellent Facilitator Takes Continuous Learning The Facilitator's Checklist      Prior to the Meeting           UNIFAC's Core Competency B Assessment           Using OAR and/or PAL      Just Prior to the Meeting      During the Meeting           The Process           Establishing the Ground Rules      After the Meeting Self-Evaluation after Each Meeting Using TOTs to Get Team Back on Track Tool to Use When the Team and/or the System Needs Jumpstarting Facilitator's Exercises   Different Types of Facilitators Types of Facilitators      Business Facilitators      Training Facilitators      Conflict Resolution Facilitators      Wraparound Facilitators      Small Group Facilitation The Results Facilitator The Hendecagon Model: The Skill Set of an Experienced Facilitator Facilitator's Exercise   Ability to Influence Be Able to Influence Knowing You Know Your Client      IAF Core Competencies in this Area           Create Collaborative Client Relationships Facilitator and Team Leader Interface: Keys to Their Success      Share Responsibility      Work Together      Keeping Focused Know Your Team Members Coaching      Introduction      Guidelines and Coaching Process           Coaching Method      Coaching: Toyota Kata Facilitator's Exercise  Understanding Group Dynamics, Handling Difficult Behaviors, and Managing Conflict Teams and Groups Tuckman's Four Stages of Team Development      Form      Storm      Norm      Perform      New Stage Needed for the "Never-Ending, on a Journey" Team IAF Facilitator Core Competencies      Create and Sustain a Participatory Environment      Cultivate Cultural Awareness and Sensitivity Team Members' Behavior Intervention Approaches Managing Conflict      IAF Facilitators' Core Competencies           Create and Sustain a Participatory Environment Observing Group Dynamics Group Guidance and Self-Awareness      Guide Group to Appropriate and Useful Outcomes           Facilitate Group Self-Awareness about Its Task      Model Positive Professional Attitude           Trust Group Potential and Model Neutrality Facilitation Engagement Processes Team Building, Teamwork, and High-Performing Teams      Teams      Team Building      Teamwork and High-Performance Results      Quick Check on Whether a Team Is High-Performance or Not? Facilitator Exercise   Know the Technical Area or Process (Four Key Examples) Introduction Example 1: ISO 50001 Energy Management System (EMS) Example 2: ISO 14001 Environmental Management System Example 3: Construction Partnering Example 4: Problem Solving What is CAPDO (Check-Act-Plan-Do)? Tools and Techniques Needed for PDCA and CAPDO Facilitator Exercise   Facilitation Tools and Techniques Introduction Facilitator's Toolkit      Objective and Problem Definition      Generation of Ideas and Collection of Data      Evaluation of Ideas/Data      Analysis of Data      Countermeasures      Implementation Generating Ideas      Brainstorming and Nominal Group Technique Strategic Planning      Headlight Teams      Environmental Scan      SWOT Analysis      Affinity Diagrams Gathering Data      Check Sheets      Company's Information Systems      Research Internet      Surveys      Focus Groups Evaluating Ideas      Multivoting      Pareto Analysis      Metrics      Criterion Matrix and Ranking      Flow Chart Analyzing      Fishbone Diagram      Root Cause Matrix      Benchmarking Selling Your Solution      Rate of Return or Payback Period      The Solution Matrix Facilitator Exercises   Objectives and Targets Development and Action Plans Objectives and Targets Making Targets SMART Objective and Target (O&T) Template and Developing Action Plans      Explanation on How to Fill out the O&T Template Establishing Objectives and Targets Achieving Team Results Using Toyota Kata Facilitator Exercise   Projects and Project Management What Is a Project and Project Management? Project Phases Facilitator Exercise  Facilitators' Professional Behavior and Continuing Education IAF Core Competencies      IAF Facilitators' Core Competencies Certification Model Positive Professional Attitude      IAF Facilitator Core Competencies Self-Assessments Facilitator Exercise  Evaluation of IAF Facilitator Core Competencies for Certification The IAF Facilitator Core Competencies Evaluation of the IAF Facilitator Core Competencies INIFAC Core Competencies      The Subcompetencies IAF and INIFAC Core Competencies Comparison Summary of Comparison Results Facilitator Core Competencies Critical Success Factors (CSFs) for a Facilitated Session Facilitators' Core Competencies Recommendations Facilitator Exercise  Facilitator's Offshoots and Questions from New Facilitators (39 Different Areas) The 39 Areas      Subject Content            Is It a Must that the Facilitator Know the Subject Content?      Responsibility for Results            Is the Facilitator Held Responsible for the Results?      Team Composition            Is the Facilitator a Team Member?            What Is the Optimum Size for a Team?      Team Momentum            How Many Objectives and Targets (O&Ts) Are Necessary to Maintain a Team?      Jumpstarting a Team            How Can You Jumpstart a Team if Needed?      Facilitator's Skills            Are All Facilitators Equal?      Seven Quality Control Tools            Is Life over for the Seven QC Tools?      Listening            How Important Is the Ability to Listen for a Facilitator?      Training             Who Provides the Training to New Team Members?            Who Trains the Objective Champion or Strategic Council or Top Management in the EnMS?      Certification            Should I Become Certified?      Communications            How Can You Improve Communications?           Feedback            How Do You Ensure the Feedback You Give as a Facilitator Is Helpful?      Group Stages            Can You Actually See a Team Go through the Four or Five Stages of Group Dynamics?      Team Members           Has It Been Your Experience That the Team Leader, Facilitator, and One or Two Team  Members Do Most of the Team Work?      Team Members Replacement            On Permanent Teams, Do You Think That Team Members Should Be Replaced Periodically, for Example, Every Year?      Team Leader/Facilitator Coordination            Should the Team Leader and Facilitator Meet before Each Meeting?      Meeting Length            How Long Should Our Meetings Last?      Document Control Manager            Is It a Good Practice to Have the Team Leader for an ISO Team Be the Document Control Manager?      Award and Recognition            When a Company or Organization Has an Awards Program, Does It Motivate Teams?      Energy Team            Does a Company Only Need to Have One Energy Team or Are Others Recommended?      Lead Facilitator            How Do You Define a Lead Facilitator?      Lean and Six Sigma            Do Lean and Six Sigma Efforts Need Facilitators?      Objective and Target Responsibilities            Is It Good to Have Most, If Not All of the Team Members, to Be Responsible for an Objective and Target on an ISO Team?      O&T Responsible Person            What Are the Responsibilities of an Objective and Target Responsible Person?      O&T Time to Completion            How Long Should an Objective and Target Take to Finish or Complete?      Coaching Effectiveness            How Do You Know Whether the Coaching You Have Been Doing Was Effective?      kWh Intensity            Why Is kWh/sq. Footage Used as an EPI When kWh Usage Tells You How Well You Did?      Team Types            What Are the Different Kinds of Teams That Exist in Today's Organizations and Companies?       Facilitator Benefits            What Are the Benefits of Having a Facilitator?      Neutrality            Should a Facilitator Be Neutral and Not Participate in the Meeting Contents?      Team's Success            When Is a Team Considered Successful?      In-House versus Outside Facilitator            When Is it Best to Use an Outside Facilitator Instead of an In-House Facilitator?      LeBron James as NBA's Best Results Facilitator            Why Is LeBron James Called the Best Facilitator Ever in the NBA?       Results Facilitator Name Acceptability            Will the Facilitator World, including the National Organizations, Accept the Term Results Facilitator?      Things a Facilitator Can Do Badly            What Are Some of the Things You Noticed That Facilitators Do Badly in Some Meetings?      Process Observers            In My Last Organization, the Facilitator Used Process Observers to Help Monitor the Team Meetings. Do You Think They  Are Useful?      Exit Interviews            Should the Team Have Exit Interviews with Team Members Who Resigned or Ask to Be Excused from the Team?      Team Closure            Should There Be Specific Activities Accomplished When a Team Is Closing?      Facilitators Phased out            Don't Most ISO Standards Implementation Teams Phase out Facilitators When They Reach the Maintenance Stage? Facilitator Exercise  Conclusions  Bibliography  Appendix  Index