The People Business: Psychological Reflections of Management

Cover......Page 1
Contents......Page 8
Foreword......Page 11
1. How can psychology be used in business?......Page 16
2. The common-sense argument......Page 21
3. The nature of people......Page 26
4. Work psychology as a science......Page 28
5. The benefits of work......Page 30
The aging workforce......Page 33
Anxiety management or skills training......Page 36
Asking for a raise......Page 39
Atmospherics......Page 41
Authenticity at work......Page 44
The basic requirements of a business meeting......Page 46
Business presents......Page 48
The C-word......Page 51
Canteen capers......Page 54
Charismatic leadership......Page 57
Cheerfulness......Page 59
Choosing a futurologist......Page 61
Client gifts and what they imply......Page 64
Conscientiousness......Page 67
Critical periods......Page 69
Cultivating creativity......Page 71
The dark side of self-esteem......Page 73
Downshifting......Page 75
Education for life......Page 78
Engaging with staff......Page 80
Exiting well......Page 82
Faking it......Page 84
Family business......Page 86
Freudian vocational guidance......Page 88
Gained in translation......Page 92
Gap years for grown-ups......Page 94
Going open plan......Page 97
Growing pains......Page 100
Happy holidays......Page 103
Implicit learning and tacit knowledge......Page 106
Leadership fundamentals......Page 108
Leading from the heights......Page 111
Learning from mistakes......Page 113
The lessons of experience......Page 116
Lies, self-love, and paranoia......Page 118
Living on: letting go......Page 121
Looking the part......Page 124
A matter of confidence......Page 127
Modern management styles......Page 129
Motivating blue-collar workers......Page 131
The N-word......Page 134
The narcissism business......Page 137
Pep up your creativity......Page 140
Performance appraisal systems......Page 142
Personal development......Page 145
The personality of interviewers......Page 147
Pouring money down the drain......Page 150
Projective techniques......Page 152
Protecting your legacy......Page 155
The psychology of color......Page 157
The psychology of promotional products......Page 160
The public sector......Page 164
Redundancy and layoffs......Page 167
Research and policy......Page 169
Six of the best......Page 172
Space exploration......Page 175
Succession management......Page 178
Suing screeners and selectors......Page 180
Troubadours, minstrels, and gurus......Page 182
The value of experience......Page 184
Victims of the future......Page 187
What to do when the axeman cometh......Page 189
Whistle-blowers......Page 192
Who is your tribe?......Page 195
Why do an attitude survey?......Page 197
Work–life balance is for wimps......Page 199
Working from home......Page 202
Workplace romantic relationships......Page 205
1. Change at work......Page 208
2. Spotting and managing talent......Page 213