The Masterful Coaching Fieldbook: Grow Your Business, Multiply Your Profits, Win the Talent War!

THE MASTERFUL COACHING FIELDBOOK......Page 5
CONTENTS......Page 7
FIGURES AND EXHIBITS......Page 9
PREFACE......Page 11
INTRODUCTION......Page 17
PART I: MASTERFUL COACHING—THE METHOD: WAYS OF BEING, MIND-SET, AND SKILL SET......Page 37
CHAPTER 1: THE CEO AS COACH......Page 39
ACID TEST 2 IS THE PURSUIT OF GREAT TALENT AN OBSESSION FOR YOU? ARE YOUR MARCHING ORDERS: “ FIND THE BEST PERSON IN THE WORLD!”......Page 43
ACID TEST 3 WOULD THE PEOPLE ON YOUR LEADERSHIP TEAM SAY YOU HAVE MASTERED THE POWER OF CREATIVE COLLABORATION AND THE SECRETS OF GREAT GROUPS?......Page 44
ACID TEST 5 DO YOU HAVE RECORD-BREAKING FINANCIAL PERFORMANCE?......Page 45
CHAPTER 2: MASTERFUL COACHING......Page 57
PRACTICE 1 TO CREATE THE IMPOSSIBLE FUTURE, FIRST ENGAGE IN IMPOSSIBLE THINKING......Page 61
PRACTICE 2 TO ACCOMPLISH THE IMPOSSIBLE, FIND THE BEST TALENT ON EARTH......Page 64
PRACTICE 3 BECOME AN ORGANIZING GENIUS—MASTER THE SECRETS OF GREAT GROUPS......Page 67
PRACTICE 4 COME UP WITH A WINNING GAME PLAN THAT CLOSES THE GAP BETWEEN THE IMPOSSIBLE FUTURE AND REALITY......Page 70
PRACTICE 5 HIRE A MASTERFUL NINJA COACH......Page 73
CHAPTER 3: MASTERFUL COACHING IS ABOUT HOW YOU ARE BEING, NOT JUST A MATTER OF TECHNIQUE......Page 75
GROUND OF BEING 1 STAND FOR AN IMPOSSIBLE FUTURE AND WINNING AT THE GREAT GAME OF BUSINESS......Page 79
GROUND OF BEING 2 STAND IN PEOPLE’S GREATNESS, EVEN WHEN THEY FALL FROM IT......Page 80
GROUND OF BEING 4 COME FROM CHALLENGING PEOPLE TO IMPROVE PERFORMANCE AND SUPPORTING THEM— AT THE SAME TIME......Page 81
GROUND OF BEING 6 COME FROM IT TAKES AN EXTRAORDINARY COMBINATION OF TALENTS TO MAKE A TEAM......Page 82
GROUND OF BEING 8 THERE IS ALWAYS A PATH FORWARD......Page 83
ROLE 1 BEING A LEADER WHO DEVELOPS OTHER LEADERS......Page 89
ROLE 2 PERFORMANCE MAXIMIZER......Page 91
ROLE 3 BEING A THINKING PARTNER......Page 93
ROLE 4 BEING A MASTER ARCHITECT OF CREATIVE COLLABORATION......Page 96
CHAPTER 4: COACHING IS A SPECIAL KIND OF CONVERSATION, NOT A SPECIAL EVENT ON THE CORPORATE CALENDAR......Page 99
PRINCIPLE 2 DEVELOP A TPOV ABOUT WHAT IT TAKES TO WIN IN YOUR BUSINESS, AND COMMUNICATE IT WITH EDGE AND COMPASSION......Page 104
PRINCIPLE 4 MAKE POWERFUL PROMISES AND REQUESTS......Page 105
PRINCIPLE 6 GIVE PEOPLE THE GIFT OF YOUR PRESENCE......Page 106
PRINCIPLE 7 LISTEN FROM A STAND AND WITHOUT PREJUDICE......Page 107
PRINCIPLE 9 LISTEN FOR THE WAYS IN WHICH WAY OF BEING AND MIND-SET ARE GETTING PEOPLE IN TROUBLE......Page 108
PRINCIPLE 10 TRANSFORM RUT STORIES INTO RIVER STORIES......Page 109
CAP 1 DREAM BUILDER AND MASTER MOTIVATOR......Page 112
CAP 2 ASSESSMENT......Page 113
CAP 3 TEACHING AND ADVISING......Page 115
CAP 4 DRAWING PEOPLE OUT......Page 117
CAP 5 REFRAMING......Page 120
CAP 6 FORWARDING ACTION......Page 123
CHAPTER 5: THE MASTERFUL COACHING METHOD......Page 131
STEP 1 DECLARE AN IMPOSSIBLE FUTURE AND YOUR TPOV ABOUT WINNING IN YOUR BUSINESS......Page 134
STEP 2 INVEST IN RELATIONSHIPS WITH TALENTED PEOPLE, TEAMS, AND NETWORKS......Page 141
STEP 3 COACH PEOPLE TO SET LEADERSHIP AND BUSINESS BREAKTHROUGHS AND DEVELOP A WINNING GAME PLAN......Page 146
STEP 4 FORWARD THE ACTION— ASK: WHAT HAPPENED? WHAT’S MISSING? WHAT’S NEXT?......Page 152
STEP 5 OBSERVE BREAKDOWNS AND INTERVENE; PROVIDE FEEDBACK AND LEARNING......Page 155
PART II: YOUR MASTERFUL COACH IN A BOOK: HOW TO REALIZE AN IMPOSSIBLE FUTURE AND WIN IN YOUR BUSINESS......Page 163
CHAPTER 6: MASTERFUL COACHES INSTILL A WINNER’S MIND-SET......Page 165
WINNER’S MIND-SET 1 LOOK FOR BLUE OCEAN STRATEGIES THAT MAKE THE COMPETITION IRRELEVANT RATHER THAN COMPETE IN BLOODY RED OCEANS......Page 170
WINNER’S MIND-SET 2 SMALL GUYS CAN WIN BY THINKING BIG, NETWORKING GLOBALLY, ACTING FAST......Page 171
WINNER’S MIND-SET 3 DESIGN SOUL INTO YOUR PRODUCTS, GET PEOPLE TO JOIN YOUR BRAND......Page 173
WINNER’S MIND-SET 4 INSTEAD OF A CHANGE AGENT BE A CHANGE INSURGENT: USE THE POWER OF POWERLESSNESS......Page 175
WINNER’S MIND-SET 5 BYPASS ELABORATE PLANNING AND PREPARATIONS: FOCUS ON PROJECTS, RAPID PROTOTYPES, AND QUICK WINS......Page 176
WINNER’S MIND-SET 6 REINVENT YOUR BUSINESS AS AN E-BUSINESS FROM THE GROUND UP......Page 177
WINNER’S MIND-SET 7 GO AFTER WOMEN, BOOMERS, AND GEEZERS......Page 179
WINNER’S MIND-SET 8 FROM GOOD PRODUCTS AND SERVICES TO GASPWORTHY EXPERIENCES......Page 181
WINNER’S MIND-SET 9 STOP DEPENDING ON MARKETING: SELL, SELL, SELL......Page 183
WINNER’S MIND-SET 10 TAKE CHARGE OF YOUR OWN CAREER: START “ME INCORPORATED”......Page 186
CHAPTER 7: COACHING EXECUTIVES TO CREATE AN IMPOSSIBLE FUTURE......Page 189
COACHING SESSION 1 COACH PEOPLE TO DECLARE AN IMPOSSIBLE FUTURE AND CREATE AN EXTRAORDINARY COACHING RELATIONSHIP......Page 196
COACHING SESSION 2 COACH PEOPLE TO ARTICULATE A TPOV ABOUT WINNING IN THEIR BUSINESS......Page 201
COACHING SESSION 3 COACH PEOPLE THAT TO REINVENT THE ORGANIZATION, FIRST REINVENT YOURSELF; PROVIDE 360 FEEDBACK......Page 206
COACHING SESSION 4 COACH PEOPLE TO FORWARD THE ACTION......Page 212
COACHING SESSION 5 OBSERVE BREAKDOWNS AND PROVIDE FEEDBACK AND LEARNING......Page 214
STEP 2 PROVIDE A TEACHABLE POINT OF VIEW......Page 216
STEP 3 PROVIDE A TEMPLATE FOR ACTION......Page 217
CHAPTER 8: COACHING THE TEAM STRATEGY SESSION......Page 219
COACHING CONVERSATION 1 CLARIFY THE IMPOSSIBLE FUTURE—THE FIRST STEP IN CREATING A WINNING GAME PLAN......Page 224
COACHING CONVERSATION 2 LOOK AT THE IMPOSSIBLE FUTURE AND ASSESS STRENGTHS, GAPS, AND WHAT’S MISSING THAT WILL FILL THE GAPS......Page 227
COACHING CONVERSATION 3 THE BUSINESS CONTEXT HAS MORPHED—COACH PEOPLE TO RECOGNIZE, ANALYZE, AND CAPITALIZE ON TRENDS......Page 229
COACHING CONVERSATION 4 DO SOMETHING DRAMATICALLY DIFFERENT—COME UP WITH A GAME-CHANGING STRATEGY......Page 232
COACHING CONVERSATION 5 EXECUTION—KEY CHANGE INITIATIVES, CATALYTIC BREAKTHROUGH PROJECTS, ACTION COACHING......Page 235
CHAPTER 9: EXECUTE WITH ACTION COACHING......Page 241
CHAPTER 10: CODA......Page 257
BIG IDEA 1 SET HIGH GOALS; HOLD PEOPLE ACCOUNTABLE FOR RESULTS; NEVER SETTLE FOR LESS THAN EXCELLENCE......Page 261
PROVIDE YOUR TPOV IN A WAY THAT IS LIFE ALTERING......Page 264
BIG IDEA 3 CREATE OPPORTUNITIES FOR PEOPLE TO STUDY WITH A MASTER ON WHAT THEY ARE PASSIONATE ABOUT......Page 270
PART III: CROSSING THE CHASM: INTERVIEWS WITH LEADERS DOING COACHING......Page 275
CHAPTER 11: MIKE ESKEW, THE VISIONARY UPS CHAIRMAN......Page 277
INTERVIEW WITH MIKE ESKEW......Page 278
CHAPTER 12: HERB KELLEHER, EMMA SCHERER, AND TERESA LARABA OF SOUTHWEST AIRLINES......Page 283
INTERVIEW WITH EMMA SCHERER AND TERESA LARABA......Page 285
CHAPTER 13: DAVID BINKLEY OF WHIRLPOOL CORPORATION......Page 291
INTERVIEW WITH DAVID BINKLEY......Page 292
CHAPTER 14: JEFF KAUFMAN OF ALLSTATE......Page 297
INTERVIEW WITH JEFF KAUFMAN......Page 298
CHAPTER 15: JAY ABRAHAM......Page 303
INTERVIEW WITH JAY ABRAHAM......Page 304
CHAPTER 16: HUBERT SAINT-ONGE OF THE MUTUAL GROUP, CANADA......Page 311
INTERVIEW WITH HUBERT SAINT-ONGE......Page 313
CHAPTER 17: J. MAYS OF FORD MOTOR COMPANY......Page 319
INTERVIEW WITH J. MAYS......Page 320
CHAPTER 18: ART WILSON OF CRITICAL PATH STRATEGIES......Page 327
INTERVIEW WITH ART WILSON......Page 328
NOTES......Page 339
INDEX......Page 347
THE AUTHOR......Page 357