The little book of big management wisdom : 90 important quotes and how to use them in business

Content: About the author Acknowledgements Introduction How to get the most out of this book   Section 1: Managing a Successful Business   Introduction 1  Peter Drucker on why customers are more important than profits  2  Jack Walsh on the need for a competitive advantage 3  Marvin Bower on why more cohesion and less hierarchy is required in organisations 4  Harold Geneen on why cash is king 5  Andrew Carnegie on taking care of the pennies  6  Sam Walton on why you should ignore conventional wisdom  7  Jeff Bozos on two ways to expand your business  8  Phillip Kotler on creating markets 9  Laurence J. Peter on why people rise to the level of their own incompetence  10  Warren Bennis on why failing organisations need leadership not more management  Conclusion   Section 2: Managing Yourself and Your Career Introduction  11  Theodore Levitt on making your career your business 12  Henry Ford on pursuing your heart's desire  13  Dale Carnegie on how people know you 14  Henry Ford on self-confidence and self-doubt  15  Moly Sargent on investing in your greatest asset - you  16  Andrew Carnegie on why you can't do it all yourself  17  Thomas Edison on why persistence not inspiration leads to success   18  Bill Watkins on why you should never ask management for their opinion  19  Andrew Carnegie on investing 100% of your energy in your career   20  Thomas Edison on saving time Conclusion   Section 3: Managing People and Teams Introduction  21  Charles Handy on what management should be about  22  Peter Drucker and the manager's job in thirteen words  23  Peter Drucker on learning to work with what you've got  24  Robert Townsend on how to keep the organisation lean, fit and keen   25  Warren Buffet on why integrity trumps intelligence and energy when appointing staff  26  Marcus Buckingham on managers and the golden rule 27  Theodore Roosevelt on why you should not micro manage staff  28  Dee Hock on why you should keep it simple (KISS) 29  Alfred P. Sloan on why the value of management by exception  30  Jack Welch on the three essential measures in any business 31  Ron Dennis on supporting the weakest link  32  Zig Ziglar on why you should invest in staff training  Conclusion   Section 4: Leadership  Introduction 33  Warren Bennis on the making of a leader 34  Howard D. Schultz on why leaders must provide followers with meaning and purpose 35  Peter Drucker on why results make leaders 36  Warren Bennis on why leaders must walk the talk 37  Edward Deming on building credibility with followers   38  Henry Minzberg on why leadership is management practiced well 39  S K. Chakraborty on the source of organisational values 40  Claude I. Taylor on vision building 41  Doris Kearns Goodwin on why leaders need people to disagree with them.   42  John Quincy Adams on how you know you are a leader Conclusion    Section 5: Motivation Introduction  43  Robert Frost on disenchantment in the workplace 44  Ken and Scott Blanchard on explaining to people why their work is important  45  Fredrick Herzberg on the sources of motivation 46  Tom Peters on self-motivation 47  General George Patton on motivation through delegation 48  John Wooden on why you need to show you care Conclusion   Section 6: Decision Making Introduction  49  Robert Townsend on keeping decision making simple 50  Helga Drummond on why you should never chase your losses 51  Ken Blanchard on delegating decisions to frontline staff   52  Bud Hadfield on the value of gut instinct in decision making 53  Mary Parker Follet on why there is always more than two choices 54  Rosabeth Moss Kanter on why the best information does not exist in executive offices 55  Warren Bennis on the vital difference between information and meaning 56  Peter Drucker and the power to say no Conclusion    Section 7: Change Management Introduction 57  Gary Hamel on why change should be from the bottom up 58  Michael Hammer and James Champy on how too much change can kill an organisation 59  Peter Drucker on the need for continuity in a period of change 60  Daniel Webster on why it's not the change that kills you, it's the transition 61  Niccolo Machiavelli on the enemies of change 62  Seth Godin on the need to make changes before you're forced to 63  Peter Drucker on why changing an organisation culture should be avoided Conclusion    Section 8: Planning Introduction  64  Dwight D. Eisenhower on why plans are useless but planning is essential 65  Andrew S. Grove on why you need a flexible workforce   66  Edmund Burke on why you can't base future plans on past events 67  James Yorke on why you need a Plan B 68  Michael E. Porter on setting your strategy 69  Winston Churchill on the need to evaluate your strategy Conclusion    Section 9: Power and Influence  Introduction  70  Max Weber on authority 71  John French Jr. and Bertram Raven on the five sources of social power 72  Robin Sharma on the power of influence 73  Niccolo Machiavelli on survival 74  Albert Einstein on why you should fight authority 75  Rosabeth Moss Kanter and Sophocles on how to lose power  Conclusion    Section 10: Turning Customers into Partners 76  Clayton M. Christensen on how customers control your organisation 77  Dale Carnegie on why it's not about you 78  Bill Gates on what you can learn from unhappy customers 79  Tom Peterson on why you should always under promise and over deliver  80  Warren Buffet on how to lose your reputation 81  Jeff Bezos on the implications of bad news in the digital age 82  Warren Bennis on the value of bench marking  Conclusion    Section 11: A Miscellany of Wisdom   83 Elvis Presley on knowing which experts you need 84  Eleen C. Sharpiro on the need to avoid management fads 85  John Pierpoint Morgan on why you should provide solutions not problems in any report  86  Peter Drucker on the value of thinking and reflection 87  Abraham Maslow on why you must strive to become the person you were meant to be    88  Aaron Levenstein on lies, damn lies and statistics    89  David Packard on the importance of marketing 90  Alan Kay on the value of failure Conclusion    The Top Ten Management Wisdom Quotes A Final Word Recommended reading List of Contributors  Index