The Kaizen event planner : achieving rapid improvement in office, service, and technical environments

CONTENTS......Page 4
ACKNOWLEDGMENTS......Page 5
PREFACE......Page 6
INTRODUCTION......Page 8
CD INSTRUCTIONS FOR USE......Page 12
PART I: Lean and Kaizen: An Overview......Page 18
CHAPTER 1. LEAN ENTERPRISE PRINCIPLES......Page 20
CHAPTER 2. KAIZEN CHARACTERISTICS......Page 38
PART II: Kaizen Event Planning......Page 48
CHAPTER 3. PLANNING ESSENTIALS......Page 50
CHAPTER 4. EVENT LEADERSHIP......Page 56
CHAPTER 5. SCOPING THE EVENT......Page 68
CHAPTER 6. KAIZEN TEAM FORMATION......Page 76
CHAPTER 7. EVENT LOGISTICS......Page 86
CHAPTER 8. PRE-EVENT COMMUNICATION......Page 98
CHAPTER 9. FINAL PREPARATIONS......Page 110
PART III: Kaizen Event Execution......Page 116
CHAPTER 10. EVENT STRUCTURE......Page 118
CHAPTER 11. EVENT KICKOFF......Page 124
CHAPTER 12. DOCUMENTING THE CURRENT STATE......Page 132
CHAPTER 13. IDENTIFYING WASTE AND PERFORMING ROOT CAUSE ANALYSIS......Page 152
CHAPTER 14. BRAINSTORMING AND PRIORITIZING IMPROVEMENT OPTIONS......Page 162
CHAPTER 15. DESIGNING AND TESTING IMPROVEMENTS......Page 172
CHAPTER 16. IMPLEMENTING IMPROVEMENTS......Page 178
CHAPTER 17. EVENT WRAP-UP......Page 186
PART IV: Beyond the Kaizen Event: Sustaining and Expanding......Page 203
CHAPTER 18. FOLLOW-UP ACTIVITIES......Page 205
CHAPTER 19. CREATING A KAIZEN CULTURE......Page 211
APPENDIX A: LEAN TERMINOLOGY......Page 223
APPENDIX B: ADDITIONAL RESOURCES......Page 233
INDEX......Page 235