The Hotel Business

Table of Contents......Page 3
BackCover......Page 4
Inside the Minds - The Hotel Business - Leading Hoteliers offer a Behind the Scenes Glimpse Into the Hospitality Industry......Page 5
The Luxury Hotel Business......Page 6
Setting the Stage for Great Service......Page 7
The Guest Experience......Page 8
Building a Successful Hotel......Page 9
Risks & Challenges......Page 10
Changes on the Horizon......Page 11
Measuring & Ensuring Success......Page 12
The Winding Road to the Wauwinet - Finding, Restoring and Operating a Premier Property......Page 13
Following an Unexpected Path: A New Vision Can Renew a Hotel......Page 14
Minor Details are of Major Importance......Page 15
Weathering Changes and Changes in the Weather: Satisfying Guests Always Comes First......Page 16
Change is Key - Most of the Time......Page 17
What\'s Down the Road: Keeping Current Keeps Guests Coming Back......Page 18
There are No Shortcuts......Page 19
Every Hotel Tells a Story - Balance, Survival and Growth......Page 20
Giving Customers an Excellent Experience......Page 21
Building an Employee Culture......Page 22
Distinguishing Ourselves from the Competition......Page 23
Building One Brand Out of Many......Page 24
Changes in the Industry......Page 25
Balancing Risks with Growth......Page 26
Continuing to Grow......Page 27
Keeping the Customer Satisfied......Page 28
Building from the Ground Up......Page 29
Reflecting the City You Inhabit......Page 30
The Importance of Good Employees......Page 31
The Personal Touch......Page 32
The Technology Advantage......Page 33
Staying Competitive......Page 34
More than Just a Hotel - Creating an Experience......Page 35
Local Autonomy......Page 36
Building an Image......Page 37
We\'re Not Selling Beds......Page 38
Developing Loyalty......Page 39
The Reservations Experience......Page 40
Building a Great Staff......Page 41
Consolidation......Page 42
Generating  " Revpar "......Page 43
The Owner-Manager Experience......Page 44
The Right Moment in the Cycle......Page 46
The Orient-Express Approach to Expansion......Page 47
Evolution, Not Revolution......Page 48
Higher Expectations......Page 49
Where Do We Go From Here?......Page 50
Creating a Concept - And Building a Successful Hotel......Page 51
Finding the Right Staff......Page 52
Culture and the Guest Experience......Page 53
Staying on Top of Customer Needs......Page 54
Future Industry Trends......Page 55
Working Together, To Remain One of a Kind......Page 56
Exceeding Expectations......Page 57
Maintaining Quality Standards of our Properties......Page 58
Dedicated Teams......Page 59
The Status of Association......Page 60
The Strength of the Brand......Page 61
Technological Anticipation......Page 62
Greater Presence in the Market......Page 63